Safelite AutoGlass

Thanks for coming all the way out to Staten Island to my front door to fix my windshield. My technician was Elbi. Services were done in less than an hour. He vacuumed my car for me too! Very professional! Thank you!
The only con was that I had my appointment set up from 8 – 12 and due to traffic, he didn’t get here until past 2pm.

Poor customer service training is evident. I sat in the reception area for ten minutes and no one was staffing the window. I finally had to call the corporate 800 number to ask for assistance, even though I had an appointment and they should have been expecting me. When the local staffers finally noticed that they had a customer who had not been helped (this is after corporate patched me through to someone here on the phone), they seemed to think that I should have yelled through the glass in hopes that someone would notice me. Not the way I would treat people who are paying me for service.
UPDATE: now downgraded from two stars to one. A technician just came out to inform me that they had accidently wrote down the wrong year of my vehicle (they were off by six years), and that the windshield for my actual vehicle was going to cost more than I’d been quoted when I made the appointment. But they just happen to have the more expensive one in stock here. Suspiciously convenient.
Definitely not recommending this place now. The reception area wireless is pretty good, if that means anything.

We had an appointment scheduled with safe lite today and the technician came out only to tell us we couldn’t replace my windshield because of the rain. His name was Eric and he was very nice and professional. He explained the process to me and made me the first available appointment for tomorrow so that it could be done as soon as possible. I really appreciate the honesty and dependability of safe lite so far.

After 1 cancellation, and 1 appointment where they brought the wrong glass and 2^nd appointment where they taped up my back window because the glass still not in even though I received an email confirmation of the appointment and a call from your technician. I was finally told that the glass was discontinued and they couldnt help me. Very disappointing

Great Service, they came to me and is was fast and easy.

Replaced my windshield with OEM glass from Audi. Did a great job. They were easy to deal with. They worked well with my insurance company.

More than double the price of a comparable glass replacement company. Also, they are deceitful and fraudulent. I told them specifically that the class chip was in the center of the drivers window. They were going to come out and repair it and say that NJ law forbids glass repair on the drivers field of vision and not repair the glass and say i need to speed double the going price for a glass replacement.

I used Safelite for the first time today after a careless dump truck tossed gravel onto my windshield on the NYS Thruway. I had a small chip in my windshield, smaller than a pencil eraser. This branch of Safelite was courteous and quick (I was realistic of my expectations– my appointment time was at 8:30am and they said I would be out in 30 minutes but my service took about 45). I definitely recommend them.

If you have comprehensive car insurance — you shouldn’t have to pay your deductible and your insurance will pay for the cost in full as long as the cracks are smaller than a dollar bill (ie: reparable). If you need a new windshield you will probably have to shell out some cash.
Pros: the technicians are down-​to-​earth, friendly, and do a quality job.
Cons: the half hour wait time you are told when booking an appointment is actually more like an hour, hour and a half.

Great service. They do the job quickly and with a smile. Highly recommend if you need window repair.

He does great work and in a fair amount of time. Prices maybe a little higher than average but you get what you pay for and that’s HONEST and QUALITY work.

I worked for this company for about 4 months, and I can’t think of any other job I’ve had where I was so miserable! They don’t care one bit for their employees. I would get reprimanded for taking breaks, then reprimanded for not taking breaks. I was by no means allowed to sit in traffic; I should have activated my car wings. I had many customers complain to me about how rude some of my co-​workers were over the phone to them. They cannot guarantee the repair will be successful, and with window replacements, 9 out of 10 leaked! (I only did chip repair.) I had SO many people tell me they had terrible experiences with Safelite’s services. Luckily, all of my customers were satisfied and they were the least of my worries with this company. I would recommend going to a small, local business for repairs or replacements first.

Her to get a chip and crack in my windshield repaired. Figured I’d try that rather than replacing the whole windshield as my comprehensive deductible is $ 500.
If you come here, plan on at least an hour. Was told it’d take a half-​hour so figured I’d use part of my lunch break. Took 1:15. Worse yet, when I got to my car, the radio was flashing code and clock was flashing… I guess they disconnected the battery? Dunno. Luckily, I have the code saved on my phone for just such an emergency.
The tech, Jason, at least managed my expectations by reviewing the crack with me before the repair and telling me what he thought they could accomplish. He was right-on…the crack and chip look about 50% better. Good enough for the present.

Had a chipped windshield today. Had to make an in person interview day of. I got there and they advised me it would take 40 minutes and there was a 5−10% chance that when trying to fix the chip it might spread and then I’d have to get the whole windshield replaced. My first thought was it was a scam and they just have the windshield crack so you have to buy a new one. Luckily all went as planned and the chip looks great. I do remember in the past getting a windshield replaced and the price was much higher than a local place, but this specific place did a good job.

Pros:
Came early in my 12 – 5 time frame
Brought two technicians
Cons:
Much more expensive than another quote (nearly 2x!) — but those people never showed up.
While taking off the cracked glass, they cracked the frame. Since I was heading out of state the next day, they tried to say they could only repair their mistake in NJ — had to call customer service to try to get them to repair the damage out of state — they eventually consented. A lot of hassle for their mistake though.
ETA: I also found out that after paying nearly 2x for their service as another quote — they didn’t even install the correct windshield! The representative specifically asked if I needed rain sensors — I said yes. The windshield they installed either has a faulty sensor, or none at all.

Don’t use! Customer service is horrible! At the 1^st appointment I had with them they brought the wrong glass with them. Had to wait to order glass, and set up new appointment. Got a call from them saying appointment I made was not available. Had to reschedule again for almost a week later. Was given 1^st appointment in the morning, when they didn’t show up on time called company. Was told appointment was for following day, after much arguing got them to come that day. Then got call back that they may not have part they need. Really? Turns out they did have part. So
now they are 2 hours later than expected. 2^nd time I’ve had to take off from work, and will be late. Showed up over 3 hours late! Had to cancel appointment cause I was told that I could not driive car until 2pm, had to be at work by 1. Scheduled 3^rd appointment, let’s see what they mess up this time. Would never use this company again!