Val U Time True Value

Pine Bush True Value managed by Alan is about as good as it gets. Alan and his staff are an example of how to properly handle customer service and be a part of the community, not just a big box store that could care less.
Part of the community? Yes. How? I am glad you asked. True Value of Pine Bush sells wood pellets by the ton. In August, Alan will start making a list of how many tons you wish to buy, take a deposit and let you know when they can be delivered. He does not make a whole lot of money off the pellets, so why does he do it? He has told me that some of his customers have been buying from him for years and depend on him. He could easily just not have pellets because they are heavy, a pain to store, and take up space but his customer’s need them. I happen to be one of those customers. Because of those wood pellets, whenever I need something, my first stop is True Value.
If you are starting a business or already have one, stop by True Value of Pine Bush. Walk around a bit. Count how many times you get asked if you need any help. Count how many times you get a nod and a friendly «Hello». Alan’s staff not only knows where every product in their store is, they know what they are talking about.
I am glad to have a store like True Value in my hometown that also happens to be a shining example on how Customer Service is done right.