Pine Mountain Club Chalets Resort

Disgusting. Wish there was a 0 rating…
Checked into Chalet 79 found food and white spots on the TV remote, an old paper towel roll under one of the bathroom sinks, pillows on the couch has stains and are dirty, screened in porch has cobwebs all over it, coffee table in living room has water stains… and the list goes on! All for a whopping $ 250 a night! Place was not with $ 25 per night!

I have been going here for years! I have always wanted to right a good review for this place and this last spring I had a horrible time. Not only was the cabin dirty, infested with ants and cockroaches (Live and Dead), the water smelled like rotten eggs. The solutions my friends and I were given were not Ideal at all… We were only there for 2 nights and paid $ 1000.00!
When the complaint was handwritten and delivered the very next day, at check out, I was personally told that someone would get back to us. It did not happen. Two weeks later another one of our group was asked to speak on our behalf. Let’s just say nothing went well. IF you want details, please let me know. Over a month later we were given a silly $ for a refund if we did not write bad reviews about our experience. As some one that uses Unilocal on a daily basis from where to eat, where to shop, where to have my car repaired, where to have my nails, hair, or what Yoga studio to use. It was a complete and indefinite Deal Breaker.
Customer Service is lacking as well as cleanliness. This not the place to have a relaxed time anymore, and that is sad.
I will no longer be giving my business to PMCC.

This is not a «5-​star» hotel. I give this place 5 stars because of the overall experience. I really don’t understand the negative reviews. This is no spa & luxury lodge-​type resort. If you want that, go to Callaway Gardens just up the road. It is a rustic, family and pet friendly, comfortable, clean, quaint, extremely spacious accommodation in a beautiful wooded setting with a lake. We have 4 children, so regular hotel rooms rarely ever work for us. We can rent a cabin here for less than it would cost for two hotel rooms. Some of the cabins are nicer than others, more updated, etc. but we have stayed in the most basic of cabins (no fireplace, no dishwasher) and we still love this place. And we would come back and recommend this place to others, especially large groups. Probably not ideal for just a couple. We came here for Fantasy In Lights, Thanksgiving weekend, and we are thinking of making this a yearly tradition! Callaway Gardens is two minutes away, there is lots to do around here. Also, there is plenty of family fun at the resort. A playground for the kids, a family Game Center, tennis courts, basketball courts, putt putt, etc. all included with your stay. And there is an outdoor pool for the warmer months. We have stayed here twice and would definitely come back! And everyone in the office is nice, friendly, and very helpful.

The chalets here are all multi-​room rental homes, so they’re best for large groups. If what you’re looking for is a romantic getaway for two, I’d recommend a bed & breakfast instead.
The chalets are not upscale — they’re rustic and located in the woods with a small man-​made lake in the middle of the complex. It’s a peaceful setting, but don’t expect your getaway to be completely bug-​free. The chalets are generally clean and have kitchens and decks that are good for grilling and parties.
Not all the chalets have their own wireless networks, but there is free wi-​fi in the community. The signal can be a bit weak in some of the chalets, and when the complex is near capacity because of large events, it can be difficult to connect.

The place is very nice and the chalet functional — would have been a good place and I would rate it much higher BUT:
We had a reservation and were given a quote for the chalet by phone. While we were on our way to them, they called to tell us where to pick up the key after the office hours. We told them at that time that we’re one person more than originally expected, which was no problem at all (according to them) as the chalet had an extra bedroom. At that time they just said «that is ok». Well, later when we checked out, they charged us more for the chalet then initially quoted — due to the one more person with us. We complained and told them that nobody has made us aware or given us any information upfront about this fact. At that time the person in the office couldn’t help and the manager who called later just didn’t care about our complaint.
My problem is not that they have different rates depending on the people staying there — But what I expect is that I am told upfront about a price change and not after.