1st Class Moving

Great moving company! They were on time and professional. The owner was very nice on the phone, and the movers handled my tv and electric reclining couch with care. They put everything back together perfectly, and made sure my furniture was placed exactly where I wanted it.

A friend referred me to 1^st Class Moving when I moved my parents from Hockley to Tomball a couple months ago. I checked out the reviews and saw some bad ones but figured they were a couple years old and things have probably changed. I guess they have. I called a couple times and spoke with both David and John. They had excellent customer service and answered all of my questions (yes, I’m that girl). The guys who showed up were professionally dressed and very polite. Even the billing department was helpful. Overall, great customer service and a great moving company.

Heard about this place from my friend and I’m so glad I listened. Thanks for doing a great job! So many companies are unprofessional and late but not this one!

Update: I am a real reviewer and I have contacted this company and reported them to the BBB. They promised me a partial refund and it didn’t happen. They suck p, don’t use them!

If you haven’t moved when you see this review, CONGRATULATIONS! Stay away and find another moving company with better reviews. I do wish I had seen the reviews below before I used them.
Reasons:
1) They try to attract you by a cheap quote, saying good words, and promising everything by phone
2) Everything changes once they move your stuffs into their truck, and tell you if you don’t pay the price they ask for, they won’t unload your stuffs
My family moves a lot in Texas because of my husband’s job, and we have used more than 8 moving companies. And we have met different situations and accidents.
But this time, It is not about professional, it is a setup. Since you have no choice once you let them get into your house and move all your stuffs into their truck.
They are smart, use their ways to let you pay a lot more than average.
All I wanna say to them is, «Fear not, since you have all the sayings, but don’t forget, God is watching»

Arrived late. Only sent 2 laborers, even though quote was for 3. Quoted largest truck (28 ft) sent smaller truck, causing a trailer to also be rented. Final bill was 25% more than fixed quote. Credit cards add 5%. No furniture reassembly. No box placement by room, all dropped in one room regardless.

ZERO STARS!!! I hired this company to move a small 2 bedroom apartment with no major appliances to another home in the same town. It was supposed to be a 3 man move which should have made the move go faster. I was told that it would take 2 hours and they purposely prolonged the move to 5 hours. The movers moved at a slow pace, they hung out by the truck in between moving things, the third mover talked on the phone several times and did not do much. I also asked at the time of booking if there were any additional charges or rules/​regulations I should know about up front and I was told no. I confirmed that they disassemble and reassemble furniture as part of move. However, when the movers arrived to the final destination to unload the truck they told me that they placed all the boxes in one room and they do not put them in different rooms because it would take too long. I told them that I was not told that at time of booking and that I could not carry all the boxes upstairs. They did not care and continued to unload boxes in downstairs dining room. Whats the point of hiring a «professional» moving company if you have to carry all the boxes upstairs? One of the moves banged one of our beds into the corner of a wall. Also, they were planning to leave the pieces of my bed on the floor and not put it back together because they forgot to bring the screws and blamed it on my husband. The movers said it was our responsibility to bring the screws and they were not going back to get them! I have never heard of that. Its their responsibility because I’m paying them. After I complained they put my bed back together with no screws. My bed later fell apart. The mover that claimed he was the owner was very rude and reluctant to put my bed together. He said that they do not put things back together unless they are paid extra. I said on the website it says that disassemble and reassemble is included and I confirmed this information when I booked the move. The owner insisted it was extra. I was also charged a travel fee when I was told on the phone there was no travel fee. After they left I discovered that they scratched my new T.V. stand, scratched the corner of my wall, my sons bed was broken and the slats under my bed cracked in half because it had to screws to hold it up. I called to complain 2 times and did not receive a call back from the owner to resolve these issues. If you want to deal with an honest company that looks out for the best interest of their customers then DO NOT HIRE THEM! If you want your furniture to be taken care of during a move then DO NOT HIRE THEM!

Horrible experience. They get paid by the hour so they purposely took forever (standing around, talking on the phone, a bunch of doing nothing). They broke some of my furniture and scratched my night stand. They moved all my boxes onto the first floor and when I asked them to put the marked boxes into the accordingly marked rooms, they said no. They took apart my furniture, but failed to mention they wouldn’t put it back together. They supposedly only put together snap-​on furniture. It took them 5 hours to move a 1 bedroom apartment.

WE CAN ONLY ASSUME ANY BBB REVIEWS THEY HAVE CAME FROM MANIPULATION OF CLIENTS AND FIGHTING THE TRUE REVIEWS POSTED. The worst moving experience ever. Not only were we told our moving time was from 11am-​1pm, but that that was all the time they had for us. When they were not here by noon, we called to find out if they were lost or to see if we had not given them enough info on where we were, but were told that they were finishing a move right then in the 77 003 zip code (12 mins from where I live) and then they would be headed to our home we decided to continue waiting on them. We then received a call at 1:24 that they were going to be here in 30 mins and so we continued waiting for another full hour before they arrived. Once they did, they had us sign all the paperwork and the rate was $ 9/​hour higher than what was quoted ($ 80/​hour was the original quote). They also made a big deal about charging us if we delayed them for any reason and given the position we were now in (having waited for 3.5 hours past the scheduled time, missing a charity event for St. Jude and also just a little ready to be out of here and done), gave my husband attitude when he asked about them doing anything for their delay of us and that he was already starting with what he would say as a review. (He shouldn’t have said that…) Regardless, my husband initialed the document and the mover «started the clock» and went to move his truck, but walked back in about 7 mins later (into our time!) and was aggressive with me in asking where my husband had gone and that if we were already going to be giving a bad review then «they might as well not move us and just go back to his office». I told him that my husband was moving our cars to make room for them and he could find him out back. He then said the same thing to my husband and that if he was going to give them a bad review (which really would have only said they were late at that point and something their attitude and professionalism could have overcome or even provided an excuse for us to not say anything negative) that they weren’t going to move us. We had already been waiting all day, missed our event and trying to just get this over with. My husband said that we really had no choice and to just get the things moved and another 6 mins into our time, he went back out to pull the truck around. By the time that he got to the back, I decided that I couldn’t imagine paying someone who was trying to bully us into a good review of them or not posting the TRUTH about how they had been late and with no apology or any other real notice. My husband was planning on trying to move us himself anyway and he was just doing this to make it easier for me and less stressful… I told him I would move all of it myself at this point after our experience with a company so un-​professional. I also agree with the review that they looked like felons, but was not at all going to judge them until he was rude to us and aggressive. He also assured us they would fight any BBB review that was posted — just proves that they bully people into providing positive responses. To have 5 reviews on Google and 3 of the 5 show a single star and 2 of the 5 show five stars… just shows that they have tried to bully and manipulate others as well… or just posting positive things themselves. Hate that we let them ruin a beautiful day outside by wasting our time and that my poor husband had to deal with them because of me.