AutoNation Scion Pinellas Park

Can’t give anything less than perfect for my first visit to this dealerships service department because everything went right. Made a same day appointment with their phone service and they were able to accommodate me. Greeter in the drive was prompt and courteous and service writer was awesome. Had my service completed faster than I ever thought and I thoroughly enjoyed the experience. Thank you

Went a couple weeks Ago to look at an frs and a Tc the sales person had no idea About either car. I knew more about them then he did which is a problem. Test drove a tc where my bf pointed out the gas light was on three times the sales man finally was like oh ya ya ok lets not drive too far …, really? Anyways I asked About 2013s he told me it was a 2013 Then grabbed the paper and read that it was a 2014… Common man! I asked if it had a bAckup camera and his response wAs I don’t know I guess well see when we stop and back up… Needless to say I didn’t bother driving the frs and I’m buying a Honda instead where the sales ppl know what their cars are and what they do.

So over the course of the last six years I have purchased three cars with this company, two new and one used. Recently with my 2009 Scion XD I noticed a milky white streak on my hood. I was almost certain that at the time I purchased my car I purchased a paint protection plan. I called the finance department and left THREE messages with the finance department so they could pull my file and look this information up for me. After not getting a call back, I called and left TWO MORE messages with finance MANAGERS. I reiterated in each message that I have purchased three cars from them, to possibly make them realize that I am a longtime customer. After still not receiving the common courtesy of a call back I took an afternoon off from work and took my car in. Being there in person, someone in the finance department was forced to help me, and when I reiterated to him that I had made 5 separate phone attempts to reach someone he acted like he didn’t even hear me. How do you not even offer an apology on your company’s behalf? Either way I got it straightened out (or so I think at this point.) I will not be purchasing a car with this company ever again, as I am obviously not a valued customer.