Darque Immersion

DIFFICULT TO CANCEL! Enjoyed my Mystic Tanning experience at the 4^th Street Location all year, staff was always great etc. But extremely disappointed in this main location’s customer service once you try to cancel. I mailed my paperwork in and called to confirm a week later and was told they got it and I would not be charged for Decemeber. Then I was charged in December and got the run around with severel phone calls and emails and being told «sorry the owners are never here and are hard to get ahold of». 2 weeks into December I finally get a call back stating that my letter was not postmarked in time (which I know is incorrect). I informed her that we are now 2 weeks into the month and I have not used the service (that I was still being charged for) because they took 2 weeks to get back to me. Tiffany was a bit sarcastic telling me they could not refund any amount but could extend my membership 2 weeks. I told her I’d be out of town the last 2 weeks of the month and she basically said «oh well». I rarely complian about businesses, but this one was handled very poorly.

just a warning to everyone that signs up with them you CAN NOT get out of their contract. I visited the location in person I was given a form to cancel my tanning package I was told I could not leave my form with them but had to mail it to the location I visited so that the owner can pick up the mail and then enter it in their system. well I did as I was instructed and they claim they did not receive it. I live in pinellas park and they are in pinellas park it shouldn’t take 4 weeks for them to receive it. I think they are a rip off. now I will have to go to the bank and cancel my membership that way and dispute my additional charges. BEWARE WHEN JOINING

The manager ashley was very great took time to show my fiancé and myself around. She then went threw the specials. Great with customers. go see ashley