Truly Nolen Pest & Termite Control

I have always adored Truly Nolen and their products. They have saved us from multiple German Roach infestations that we have been encountered with living in Florida. Just moving into a new apartment and finding that it is covered with bugs is terrible. However, not all Truly Nolen offices are created equal. As you can see from the other Pinellas Park, FL Truly Nolen reviews, this location is terribly unorganized and tragic as hell.
The technicians and inspectors are just great… IF, you can get them to come to your home and start working. The scheduling is the main issue. And, it has been waaaaaaay more effort than it should have been.
June 2, 2015–
Scheduled appointment for Saturday 6÷6÷16.
June 6, 2015–
Truly Nolen was a no show and we wasted time waiting around for them.
Called office and they said that there was nothing on the schedule at all. That the appointment did not exist. Then, said it is because I probably made the appointment with HQ and blamed it on HQ. This is not the case because 727 area code number was called.
Inspector Randall called and asked us to pre-​pay online for inspection to speed up the process, we paid $ 128.00 to speed up process.
Called local office again and schedule another appointment with Inspector Randall for Saturday June 13, 2015 9−11am. Appointment was confirmed by Cathy.
June 9^th, 2015–
10:00 AM– Received call from HQ saying that appointment was not scheduled.
10:30 AM– Called HQ back to reconfirm appointment that was scheduled on 06÷13÷15 with Cathy. HQ said that appointment is showing on a Sunday, not Saturday and that they are closed on Sunday.
Rescheduled appointment online with HQ for same time as originally scheduled with Cathy for Saturday. Was told that inspector and tech cannot be there at same time.
10:45AM– called Cathy at Pinellas Park, FL local office and she said that HQ moved the appointment to Sunday and Randall and Keegan (tech) do not work on Sunday. I told her that we want the appointment for Saturday 06÷13÷15 from 9−11AM, as scheduled over the phone with HQ.
With Cathy on the phone again, scheduled appointment for Saturday 06÷13÷15 from 9−11AM.
June 11, 2015–
Received call from Cathy saying that Inspector Randall and Tech Keegan cannot provide service on the same day. That Inspector Randall is available on 06÷13÷15 from 9−11AM, but Technician Keegan is not available until Saturday 6÷20÷15.
Re-​confirmed appointment with Inspector Randall for Saturday 06÷13÷15 from 9−11AM.
Re-​booked Technician Keegan for Saturday 06÷20÷15 for 10 – 12.
Double confirmed both names and dates that the service was going to be provided.
June 13, 2015–
10:00AM– Inspector Randall is a no-​show again.
Called Pinellas Park office and asked to confirm if Randall is coming. Melissa at local office confirmed and told me she will call me back after she talks to Inspector Randall.
10:53AM– Melissa calls me back and states that Inspector and Technician have to both arrive at the same time (the opposite of what I was told on 6÷6÷15, 6÷9÷15, & 6÷11÷15). I ask when someone will be able to treat the property. Melissa is silent. I ask again, and she says she will call her manager.
11:05AM– I call the HQ number on the website 877−977−1553 and it transfers me to the Sarasota, FL office automatically. At the Sarasota office, I speak with Miriam at 941−756−5311. She gives me what she thinks is the manager’s number 407−873−2657. I call that number and it is the Kissimmee office, who does not have the number for Ovidio the manager. Person on phone does not give name and says that they will email Ovidio and have him call me.
11:10AM– Receive phone call from Doug from Palm Harbor, FL— he says that he is on his way to our home to perform inspection and apologizes for the Pinellas Park, FL office. Says he will arrive in 30 – 40 minutes. Doug says that tech and inspector do not have to come on the same day, that Technitian Keegan is still scheduled for Saturday 6÷20÷15.
12:08PM– Doug arrived and looked around only one side of our home. Did not look in kitchen, bedrooms, attic, backyard, or garage. Confirmed that Tech Keegan will visit next Saturday 06÷20÷15 for first service.
June 20, 2015–
10:00AM-12:00 was the appointment window. Tech did not show. Called the office and they contacted the tech. Around 1:30PM he arrived and serviced the house. We had some additional charges that we are not sure of. I just payed them, whatever. At least now we do not have bugs… very happy about that!
Now, let’s see how difficult scheduling the next quarterly service is going to be…

The on-​site Technicians are very professional and personable (the only reason I provided the 2^nd star rating) whereas working with the front office personnel is extremely frustrating and time consuming.
I’ve called this location multiple times in an attempt to schedule follow-​up service to no avail. My calls are promptly answered and I am provided with an appointment date and 2-​hour time window for when to expect a Technician to arrive… yet the time comes and goes with no response. When I have called to confirm the appointment window (as I do not trust my original appointment will still exist within their tracking system), I’m provided with a different time than we originally agreed.
I’ve had to repeatedly call back to confirm service requests in order to ensure my appointment does not once again «fall off the books» (their words, not mine). I travel frequently and do not have the time or ability to address bad service providers. Like others on this post, I’m now financially committed to this organization due to the up-​front costs (~$ 300) and will continue to struggle through my existing contract.
That being said, the Technicians are very personable and professional. I believe they’re committed to the work that they do. Once complete, the service is effective.
If you are looking for rodent/​pest control in Pinellas County, I would recommend looking elsewhere.
*** Update ***
After requesting to speak to the site manager, I was able to relay my frustration with the lack of responsiveness. Hearing this, the manager came over to my house and personally apologized for the service and completed the requested inspection himself. Additionally, he provided me with his own business card should a similar event occur in the future.

Well its been 4 additional days all the entryways that were not covered correctly still havent been fixed. No response from the email i sent out. On top of that. i have spoken to the manager and the district manager who will only give me $ 200 back out of $ 900 because the quality assurance manager says all the work has been done. Pictures to follow… as i agree mesh has been put up but anyone can look at it and agree there are large holes wide open and with closing entryways being step one. that means nothing has been completed at all. Another very frustrating experience with this company is all the visits from these people without notice. As well as refusal to return my key to me after several days, putting me in fear in my own house. I had to get my locks changed which has now put me out over $ 1k and problem not fixed.

We had used Truly Nolen years ago and had a good experience. Unfortunately when we moved back to Florida and used the Pinellas Park location, the experience was just awful. We went through the web for service, and when they called back they came across as very sketchy and seemed obsessed with whether we had a coupon (we did not). Things went well for a few months, but the service person would consistently show up outside our scheduled service window and we would still find live bugs in the house even after they sprayed (assuming they did spray). Additionally, they never performed the flea spraying service we pre-​paid. The final straw came when out of the blue they randomly sent a collection agency at us claiming we never paid! This was despite: 1) we pre-​paid for services they never performed, 2) that they had our credit card on file (which they never charged), and 3) never bothered to send us a bill! Awful, would never recommend.

This update is 3 months after my last review, and 12 months after my initial quest to rid my home of rodents.
After writing my original review (but not the second), I was contacted by management regarding my experience. They began having a technician come out 3 times a week. Additionally, they had their rodent expert from Orlando travel to come assess how rodents were getting into my home. One day I had 3 of their employees here scouring every nook and cranny, and sealing up the holes with wire mesh (which was part of the initial «Rodent Control» package I purchased). This was something I was originally assured had been done, but I’m just glad they took the time and attention to finally do it. After that day, they began trapping the rats regularly (sometimes 3 a week).
There came a time where our technician, Tim, was certain they were all gone. We agreed upon leaving some traps in the attic and removing the rest, and I would call if I suspected their were rodents still there. A couple days later, I awoke to a rodent hole chewed into my dog food bin. I contacted Tim, and he placed more traps and has been monitoring the situation.
UPDATE:
Since the last review, Truly Nolen believed they were all gone. Here I am, 1 year from my initial purchase of rodent control from Truly Nolen. We are hearing rats daily again and have seen at least one. None have been caught on the traps. TN found a hole that they had previously sealed reopened by the rats. I recently renewed my rodent control package for $ 135. I would not have, except that I clearly have an issue, and I don’t have the money to shell out $ 500-​$ 1000 to hire another company. Truly Nolen has claimed this is the hardest time they’ve ever had to rid a home of rats. If they can’t do it, I would like them to tell me it is outside their scope of work and refund my money. This is ridiculous. My husband is now experiencing respiratory problems that we can only contribute to the rodent droppings we are constantly encountering and cleaning. I have invested over a year and over $ 1000 (the cost for TN plus everything I have had to replace that has been destroyed by the rats), and I am just at my wit’s end.

iI called these guys to get rid of the rats that had managed to get into my attic. Chris Meyer (I think that was his name) came right over even though it was a Saturday. He did a free inspection and told me he found the spots the rats were getting in. There were 6 spots that needed patchwork and the cost was $ 600 for that and the pest removal. He set traps in the attic that day and scheduled several appts with me threw the week where they would come and do the patchwork and monitor the traps. They came on time when scheduled. Polite and knowledgeable workers at this company. Its now been three weeks since I called them out. I’m not sure if the rats are all out or not I still hear scratches but they could be just trying to get in. The work is warranty for a year so if the critters come back they come back and remove them for free. If this review helped you make the decision to use Jolene, mention it and may save you a few $$.