Precision Tune Auto Care

Precision Tune Auto Care of Pineville is awesome! I’ve been to other auto care places in the last six months and the service I received from them didn’t come anywhere near the great service I received with Precision. Precision fixed my car quickly (under an hour), they didn’t push other services on me, their very affordable, they were very friendly and their waiting room is comfortable and clean. Thank you, Precision!!!

Hate the place!
Made my car unsafe — didn’t tighten lug nuts on back tires after rotation– I had to fix my tires, at gas station (on
highway)while on vacation
Can’t do a simple job– don t trust them !

If you need an oil change thats about all I would go here for, they will pull you aside and say they are giving you the managers discount and had to call it in *(Like a car salesman tactic) I don’t feel they are skilled mechanics and operate better as salesman.
They damaged my vehicle but found a way to interpret it as the OTHER shop’s problem, There brake installation was so bad I had to go back 3 times and all they would say was squeaking is normal and grinding.
Do yourself a favor and find a REAL MECHANIC not a FoodCHain.

Terrible location…
Arrived to The location about 10:20 am. The rep said they had a little wait time but should not be more than an hour to 2 hour wait.
At 1:30 I asked about my vehicle and was told I was next. At 2 pm I asked for my car.
We sat at this location and it seemed that cars were being taken before my vehicle even tho I was there since 10:20am. There was no apology given or really any concern about customer service.
Left this store and went to Jiffy Lube down the street. Pulled in at 2:15 and out at 2:40. Wow…

I appreciate the call I received from the manager who took the time to read my review and offered to provide the services I originally paid for. I will update this review once I revisit the business.

NEVER TRUST THE MANAGER JASON MILES!
Here’s why…
My sons 2001 Ford Mustang was overheating and on Thursday afternoon, June 18, 2015 I called to see if someone could look at it that day. I spoke to Jason and he said if we could get it right in they could look at it that day. My son was there in 15 minutes. When he got there he was told they wouldn’t look at it until the next day.
Friday morning Jason called while I was at work, and told me that we needed an $ 800 repair, a radiator fan assembly and I could go with a used one which cost $ 278.00 or a new one which cost $ 600.00. He told me labor would be about 2 hours and that would be $ 120.00 and then we would have to flush the coolant system because all of the fluids were burnt and then there were diagnostics and shop costs. He also said because the repair was over $ 500, I would receive a $ 100 discount. I was with a client and knowing my son needed his car to get to work I trusted them and approved the work.
I went to pick up my car at 4:30 Friday afternoon and when I went to pay for it with a check I was told Precision Tune does not accept checks. There was a 5×7 sign with pictures of credit cards on the desk and at the bottom blocked from view in very small print was the no checks policy. did not have my check card with me (I had given it to my son to put gas in his Dad’s car) and I don’t carry credit cards. I asked to speak to the manager and Jason Miles came to speak to me. He told me it was a corporate policy and that «As per North Carolina law, no auto repair shop in the state of North Carolina accepted checks». I also told him I needed a printout of the work order and he told me that was impossible they did not give written estimates. I was flabbergasted and we proceeded to argue. Was I angry? Absolutely. Did I raise my voice? Yes. Finally he relented and gave me a printed breakdown of the work. I left went and got the cash and returned.
While I was out I called several local North Carolina auto repair shops and asked about this «no checks law», no one I spoke to had ever heard of it. When I returned there was a new 8×10 sign that said No Checks Accepted. I saw Jason send in someone else to take care of me. I asked for him. I told him «I did not like to be lied to. No one else had heard of this law». He proceeded to backtrack and say it was a statute on the NC books passed in December 2012. I also showed him the print out and asked him where my $ 100 credit was. He told me it wouldn’t show up until the final paper. He and I continued to argue. Another customer asked to be checked out so he turned his attention to the computer to finish my transaction. He spent quite some time inputting information into the computer. He said he was giving me an additional $ 30 discount. I paid the $ 680.88 took my car and left very angry.
Here is the breakdown of the bill:
Coolant system service…$ 51.90 Parts…$ 48.00 Labor…$ 99.90 Total
Power train Diagnostic…$ 78.00Labor
Radiator Fan Assembly…$ 373.85 Parts
Labor-​Driveability…$ 180.00
Cooling system Discount…$ 60.00 Parts…$ 60.00 Labor
Shop Supplies…$ 39.73
Sales Tax…$ 29.40
As you can see the quoted price for the parts was substantially higher and then there is this mysterious Labor Driveability charge. What is that and why is it so much?
Since Friday I have called other repair shops including other Precision Tunes and the cost for this runs somewhere between $ 300 and $ 400. I was totally ripped off.
If this is the caliber of managers Precision Tune hires you better know a lot about your vehicle and the cost to fix them if you go here. I personally am telling everyone I know, I’m a hairdresser in the area and posting my story anywhere I can online!
BEWARE OF THIS. I GOT RIPPED OFF, MAYBE YOU WILL TOO!

Slow, absolutely the worst. Horrible communication skills and customer service. I wouldn’t imagine In million years how inconsiderate people in the auto business could be.

When I bought my vehicle two years ago, I decided to go to Precision for my car’s routine oil change/​tire rotations. Not exactly sure why, maybe the coupons that come in, or that it is close to us, but I’ve had no problems dealing with them.
My only complaint, is they are always busy! So people must like them, as I always have to wait. This weekend I went late Saturday afternoon and had about a 1.5 hour wait for my oil change and tire rotation. I have left work early to have this done as well, and it is still a long wait. I think that is just part of the business no matter where you go though. At least their waiting area is nice and comfortable with a clean bathroom! I’ve had no problems walking around the adjacent shopping center while I wait as well.
I am also with Brian H. on the female manager. She was there last year when I came in and I was not a fan of her, she wanted me to do more to my car than what was needed — I said no to all of that. All the other times, including this time, I was told my car looked great. I trust them there with my car, but definitely not her.
One more quick thing, make sure you get your key back for your tires if you have a rotation. This last time they kept it and I turned right back around to get it. Previously, I did not even notice they had kept it until I returned months later and it was not in my car, luckily they still had it. I know they do not mean to do it on purpose, but they get so busy they forget something that could be so important if I get a flat tire.
So far so good with my car!

Brought my girlfriends car in this morning to get a NC state inspection. I was greeted by Brian who was extremely friendly and helpful. He got me in and out of there in a half hour and gave me some good advice on my car and what needs to be serviced soon. I would recommend precision auto tune in pineville, NC to anyone who likes good quick service. Ask for Brian! Go Panthers!

Will never go back. Was there 2 hours before closing for an oil change and was turned away because they did not have enough time. I gladly took my business elsewhere.

This is a review of their business practices online.
Essentially, a long time ago I started getting emails from this exact precision tune. Someone there must have given my email as theirs, or the tech mis-​typed it.
DO NOT LET THEM HAVE YOUR EMAIL. there is no way to get off the list. I’m now taking actions to report their mis-​handling in the case they send any more emails.
If you get stuck with their emails, contact their admin by searching ‘whois ptau​to​care​.com’ and getting their email.
Edit: They claim the link at the bottom will unsubscribe. I clicked that thing many a time man… been getting emails for years from you, the Honda Dealership nearby, etc etc… FML

Recently I came to know from my services guys that my car needed wheel alignment so I looked up online and these guys were running special for $ 49.00. So I figured let me give them a call and see if they can take care of it during lunch.
Sure enough they said bring it up and we will take care if it. So I drove up during lunch and they were able to get me in right away. I waited for about 40 minutes and they were done.
They didn’t get four star for couple of reasons.
1) Mechanics were talking in the garage when I got there and they kept talking for another 15 to 20 mins before they took my car in. I think they need to be respectful of their customers time specially during lunch but they were not.
2) The guy in office did explain what was off but he didn’t give me that paper and when I asked for it, I was told they have to keep it. Every other places I have been for alignment, they always give you a customer copy which shows before and after adjustments.
IMO you have to keep in mind these adjustment so you are aware of your own driving habits ;)

I trust these guys. Since Tim has been in charge I have been taking my Saturn there for all sorts of repairs and to get the oil changed. Where as other shops cannot do the work or overcharge/​ripoff Tim and crew get the job done and they are HONEST! I would reccomend them to anybody.
Thanks for the good honest work guys, keep it up

Love these guy’s. I have been taking my car there since 2008. First time I brought my car there was for an oil change. Told Rod at the desk I needed cv joints because another mechanic said I did. Well, I didn’t, He however told me what I needed and took me in the shop and showed me every aspect of my car and his suggestions. I was the first feel good experience I have had at a repair shop. Rod has since gone and Tim has taken his place and he gives me the same customer service I have grown to love. Keep it up guys!

Great service — very quick, definitely use the coupons — and the evaluation was honest and fair — and no pressure is applied — I would go back again