Rooms To Go Furniture Store – Carolina Place

This is by far the absolute worst furniture experience I have encountered. We visited the store on a Saturday and of course were met at the door by the hungry wolves (sales). We informed the lady we were just looking and continued walking. The sales lady made an annoying appearance every ten minutes. After about an hour of looking, we knew exactly what we wanted, so when then brought over the sales lady and told her. She gave us the total and it was higher than expected, so I asked for a breakdown. She had included their «treatment» for the sofa and ottoman and I instructed her to remove the charge, not interested. He huffed, «Well why not?». Because I sat through this ridiculous 30 minute waste of my time the last purchase I made and I don’t want it! At this point, my patience are very thin. It took 30 minutes from that point to take my payment and put the balance on my card, just to be told it would be 10 days before they could deliver, great. Delivery day comes and they show up with the wrong sofa… you have got to be kidding me? They take back the sofa and tell me Customer Service will reach out to me to reschedule. The next day, after I made multiple calls, I was informed it would be another week before they could come back out. I escalated to a manager just to find the same thing. So, I am canceling my order and will buy elsewhere. This would have been my third purchase from them in the past 9 months and I can assure you, I am done and will never spend another dollar with this organization AND if I could have given them zero stars, I would.

I had read so many negative reviews but was desperate to get some new and affordable furniture. The salesman that helped us was so nice and did not put any pressure on us. The delivery driver called 30 minutes prior to delivery and showed up promptly with our furniture. They were polite and courteous and moved the furniture in in no time at all. It was wrapped in pads and blankets to protect it. 30 minutes after delivery someone from the store called to see how delivery went. I could not be more pleased with the process. Highly recommend!

our furniture is nice, but we had to go to the pineville three times to actually find a sales person that would help. The second sales woman actually told us to go to Ashley’s furniture, b/​c they have better deals.
We thought we received good customer service, until 2 days before the furniture was suppose to be delivered, they had the delivery scheduled for my old address (since it’s the address on my license, even thought we spend an hour telling the salesman that we moved to a bigger house and moving into the house a month before it the furniture would be delivered.
when I called to complain and reschedule the delivery, no real remorse, just asked me to reschedule. it was awful! I even told them I was having family in town to sleep on the furniture we bought and we just got «so, when do you want to reschedule, there is nothing we can do», even though it was THEIR MISTAKE!
then the deliverymen were sweating all over my furniture, left trash on my carpet and hit almost every wall in my house.
And the best part, they asked me if they did a good job, I said yes, just to get them out of my house. awful experience.

Great experience at Rooms To Go. We went in looking for a mattress and Tammy greeted us at the door. She was very helpful and showed us what they had without any high-​pressure sales. Ended up buying a great mattress at a good price that was delivered the next week (could have been delivered earlier but I wasn’t available – not their fault). Had a great experience here and will be back when needing other furniture.

I bought two leather couches from RTG in Pineville about 8 years ago. They still look great despite 5 kids and two dogs. I have an expensive leather sectional from an upscale store that is less than 2 years old and it already is looking worn!
So when three of my kids needed new mattresses and beds, I decided to go check out RTG again. The showroom is a disorganized mess — they do not separate out the furniture like other furniture stores do, so it’s confusing. It’s also a madhouse on the weekends. Go at night, and you’ll have the store to yourself! I went in the RTG Kids section, which is separated from the regular side of the store and that is less confusing.
I liked what I saw, so I bought three full-​sized mattresses, three full-​sized beds, two dressers, a mirror, and a nightstand. The sales person was efficient and helpful (I was in a rush).
I think the furniture took about 1.5 week to arrive. They called a few days before to remind me of the delivery, and gave me a window of 7 — 11 am. The delivery guys arrived right at 8, and immediately got to work. They assembled the beds and hauled away the old mattresses. They were polite and efficient, and more importantly the furniture was well-​wrapped and arrived in perfect condition. Minutes after they left, customer service called to check on the delivery and I had nothing negative to say. Perhaps, RTG is trying to step up their game with so many complaints.
So here is the deal. Is the furniture awesome quality? No. But, honestly I have bought furniture at all different price points, and most of it is the same no matter where it comes from. I like the style of the furniture I bought — it’s perfect for my boys, and I’m sure it will last.

We ordered furniture from them back in December 2014, our entertainment center door broke within few months. They had technician come out 4 times, each time they will take pictures and send us a wrong part. How hard it is to send us the right part. If you call the store who sold us the furniture, they tell me there is nothing they can do.
Stay away from this store, their furniture do not have any quality, piece of crap and the service is appalling .Don’t fall for their gift card deals like we did.

STAY AWAY!!! You will be lied to. I purchased a mattress from Rooms to go Christmas Eve 2015 (Pinevill). It was delivered about two weeks later. I was told by Mark that I could return mattress for about 100 bucks (he called it restocking fee) or I could purchase another mattress of equal or more value. I was ok with this and it sounded fair enough. Well I went there on January 16 to return my mattress. I looked online first to see what was available in mattresses and RTG did not have the mattress in the Charlotte region for me to go look at. Did not want to buy another mattress online. Went to service desk and it was the Manager of the store, said I cannot return mattress but would be happy to show me another. I said I don’t even think they sent me the right mattress I tried in the store. The one in the store was had more support. Then he suggested that a technician come out. I reiterated what I was told several times to no avail. Then he said I SIGNED A CONTRACT. BE SURE TO LOOK AT THE BACK OF THE SIGNED RECEIPT. YOU CANNOT READ IT. When I asked the manager if he could read it he said he could. (The receipt looks like in may of bled through) Then, I was very pissed. And asked several customers in the store if they could read this, and all said NO. The manager was a bully at best. So he follows me around the store then says that he is going to escort me to the front door. So, I said I will leave without speaking to customers if he leaves me alone. So as I turn to leave because he made me nervous, my purse knocked over a vase. I did not mean for that to happen that is for sure. I walked out of the store on my own accord and did as I promised and did not speak to anyone in the store. I ran into two ladies in the parking lot and we were having a pleasant conversation about my hometown and who comes out but the Manager. Like I am under scrutiny. He walks by, around three feet from us and then goes around us and walks back about three feet. Since he did this, I told the two ladies what went on. One of them said they heard this before and only came to RTG to get ideas not to buy. They said they would not buy here.
MOST PLACES ALLOW RETURN OF ITEMS WITHIN 30 DAYS, EVEN IF A MATTRESS.
I WAS CONSIDERING ADDITIONAL PURCHASES AT A LATER DATE. BUT FORGET THIS, IF YOU CANNOT STAND BEHIND YOUR PRODUCTS FORGET IT!!!

So I’ve bought furniture from them before and usually it’s a good experience. **BUYER BEWARE** of items sold off of the floor. I should have stayed to look at a rug we bought off of the floor before he folded it up but Ray our sales associate was really pushy to get us to grab the car. Needless to say he was a nice salesman but he knew that the color would be off where the furniture had been sitting on it and where all the traffic from buyers would be stepping on it. Usually when it’s too good to be true it is! Orig. $ 399 and got it for $ 160…but we’ll see if we can steam clean it and get some of the stain out. So don’t give RAY (Asian guy) your business… we bought a $ 2500 sofa set as well and he could have at least tried not to dupe us into getting the measley few dollars more commission and told us the rug wasn’t worth it. Cmon man… honest living… be good to your buyers that’s how you get repeat business. Instead now I have to put you on blast for being dirty! Please take into acct what others have said. The customer service was great for the most part but when you spend $ 2500 and you can’t even tell the buyer that a $ 160 rug off of the floor isn’t worth it, you are scraping the bottoms of people’s pockets to fill your own. So scummy

It was hard to get any help and when you eventually get help they end up trying to sell you things you don’t need and manipulate you to thinking you need all this extra stuff. For example all we wanted was a couch. We were told it would have been cheaper to get the set with the two tables and a lamp! Thinking back and forth on it didn’t seem right. We finally read the fine line back to the sales rep and told her we didn’t need to get all the extra stuff and it was apparently cheaper. Her response was «oh I didn’t know sorry». We eventually got what we wanted but we it seem like we had to fight our way to really get what we wanted. I felt like we were at a car dealer ship the whole time we were there! Reading the other reviews I’m hoping I get my order on time with everything in tact!

So many things have gone wrong with Rooms to Go, and the Pineville NC store in particular, that I don’t even know where to begin. HORRIBLE service. So many phone calls and no resolution to my problems, much less showing any effort in trying to resolve them. They did not deliver part of my order after they had CONFIRMED it was going to be delivered, but it just never showed up on the truck. After I called them to let them know what happened, they told me the items had been discontinued. Really??? At what point were they going to tell me this??? Mind you, the delivery on these items was set for almost 30 days after my purchase. So I immediately called the store to get a refund and after almost 10 days of calling and talking to 5+ employees, they tell me it’s going to be credited back to my RTG card, showing in the next 1 – 2 billing cycles??? Seriously??? So, they’re holding my $ 2,817 «hostage» for up to 60 days for merchandise I have NEVER received? I believe this is fraudulent and illegal. My next step is to get in touch with a lawyer. This is beyond ridiculous.
The managers: Ani and Matt are pretty much worthless and will tell you they will call you back, but they never do.

Have purchased multiple times from RTG. This time my family was taken advantage of. Bought the extended warranty and found out a couple of days later when they called to sell me another warranty that the salesman sold me something that was not what it was. Tried to call corporate and let’s just say they could care less. Called the store and got same response. I, ll be ok but I hope that at least one person that reads this post goes else where it is worth it. Business is only as good as your word and RTG word is useless. After buying $ 20 000.00 worth of furniture from RTG I will never step foot in the store again. The pineville manager promised he would look into it and call me the following day. That never happened. Buy with confidence and not RTG

in late November, after much shopping around I decided on a beige leather love seat for a office area that we are opening in January 2015. The earliest they would have in-​stock and could deliver was December 24^th, I agreed since it wasn’t needed till January. On Dec.13^th I received a call from their Lakeland FL office confirming delivery on Dec. 24^th. On December 19^th I received a call from the Carolina Place store telling me delivery would be from 12 to 5 PM on the 24^th and I said fine, just give me a call at your last stop and I will meet you there. I was then told that they do not call customers anymore, that someone would have to be present when they arrived or it would be returned. Having ordered several rooms of furniture from them in the past, I knew if that was now policy that it was a new policy, so I tried reasoning with RTG about the building was unoccupied at the present and that it was Christmas Eve and I would not ask an employee or myself to just go there and sit and wait. They positively would not budge. I was called back by a guy named Kevin trying to sway me to change my mind saying it was not their policy and never had been. He said they had Spanish speaking drivers on their trucks whose English was not good, so they did not do that, and that if I insisted, they would just have to cancel my order. I told him to just go ahead and cancel, because I could not imagine not being able to be called before a delivery.
Thank goodness for Wayfair, I found a comparable loveseat at a better price with free shipping. And yes they will call before delivery.
So sorry to see such a wonderful company in years past, divert to such negative customer service practices.

The worst customer service ever! I went in for a re-​selection (exchange) within 24hrs of my purchase and I was treated in the worst manner possible. They already had my money, so why be courteous now?! That’s is bad business!!!

Our friends bought furniture based on the recommendation of the sales person, and they purchased the extra warranty after being told it covered 100% of product issues. The quality of the furniture turned out to be very poor. The store told them that they have problems with that manufacturer all the. The store said they were sorry the furniture warped and the covering was peeling, but that isn’t covered by warranty. Our friends were misled and lied to about the extra warranty they purchased. To date the store has done nothing to replace the defective furniture. Be careful shopping here.

Shouldn’t even get a star b/​c this company is horrible b/​c the customer service on the phone when I was trying to pay my bill was very rude b/​c I was about 45mins late from the cutoff time and they charged me a late fee. I will never shop here again. Ashley furniture will get my business from now on.

WORST CUSTOMER SERVICE EVER! I bought a floor sample sofa, thirty minutes later they called me and told me that someone else had been carrying the tag so they sold her the sofa, even though I PAID for it first. Then they told me they wouldn’t honor the price on the SAME sofa, that isn’t a floor sample, even thought it was their mistake. — It was a $ 100 difference. They followed up by telling me that because I paid with debit instead of credit, I would have to wait 5 – 7 days to get my money back. Then when I got upset about this the manager told me he can’t solve everyone’s problems. Don’t waste your time here if customer service matters, go across the street to Ashley… to follow up 10÷30… got a call from a regional manager apologizing for the way I was treated. After MANY phone calls they did the right thing and honored the price I paid for the sofa. I did get an apology and that did help, but the store manager needs some serious training on how to deal with upset customers.

Having just moved to the Charlotte area, I found myself in need of a bedroom suite. After looking up several area furniture stores online, I found a great-​looking bed at Rooms to Go Furniture’s website, so my wife and I decided to visit the store.
Rooms to Go has a very attractive showroom and is designed to appeal to the visual senses. Rooms to Go specializes in modern style furniture, unlike many of the other, more conservative, furniture stores in the immediate area. If you are looking for a more hip, modern look, Rooms to Go is where you want to start looking.
We were helped immediately by our salesman upon entering the store. He was able to locate the bed I was interested in and assisted me in finding the appropriate mattress for it as well. I ended up purchasing a matching chest of drawers and end table.
We were assured that all the items were in stock and would be delivered on ²⁄₂₉ to our home. The delivery people arrived on time today and had the entire bedroom assembled within 40 minutes. They were extremely professional and efficient.
I plan to make Rooms to Go my place to go for any other furniture we may need. We will be in the market for a sofa or chairs coming up and this is definitely where we will begin our search.

Pleasantly surprised! The pricing was excellent and the variety was vast. I was very happy with everything they had to offer. They really had a nice variety of home furniture, especially living room sofas. The quality was above par and they had everything from jean upholstered couches to fine leather media sectionals. I would advise giving it a chance and walking on through. Enjoy!
–Ian M.

Salesman charged us for fabric protection without asking if we actually wanted it. Tried to tell me he had talked to my wife about it — which he did — but he never actually asked if we wanted to pay for it. He just put it on the bill. Also, he took our email address «just in case there are any changes to the pickup date» — but of course the next day we get advertisements to the email address which was only going to be used to alert us to pickup issues. Bait and switch and charging for things behind your back. Just be careful and you can get out with your wallet and email intact!

Decent furniture but wow was I disappointed by the payment process. Buy in cash when you shop here. Their credit system doesn’t set a specific date, so your due date changes every month with each new statement, which means you can’t mark on your calendar to pay Rooms to Go on the 15^th of the month because it’s never the same date. Why isn’t this practice illegal?
And if you’re even 1 day late they slap you with a 39.99 late fee and then you get to argue about it with someone obviously on a different continent. It’s sad to experience systems that work so obviously against the customer. They’re in the business of making money off of late fees which is never a way to make customers happy.

Upon moving to Charlotte we had heard of several places to buy inexpensive furniture in North Carolina, but after driving all the way to both Hickory and High Point without finding what we were looking for, we wound up 10 minutes away from home at Rooms to Go. We totally should have gone here from the beginning. We found a couch instantly that we loved, and were promised a delivery date and window which were followed through on. Several days before our scheduled delivery we went back looking for a second couch and sideboard. The salesman was so helpful — we told him our price range and what we were looking for and he got it right on the first shot, rather than the usual salespeople who take you to all of the items out of your price range hoping you’ll change your mind. As promised we got our furniture on time, it’s in great condition and looks beautiful. Go see Jason at Rooms to Go!