Okay so go to Sears to get my car worked on. I do oil changes mosty, but today I brought tires. My biggest issue here is their slowness. Took a good 5 – 10 for someone to greet me and say I’ll be right with you. As well as the checking out process. I’m unsure if the problem was disorganization or if they were short in staff. My wait for the entire process was maybe an hour and a half. I would return but I hope the next time is a better experience then this.
Jeff S.
Rating des Ortes: 3 Charlotte, NC
Normally I am not a fan of Sears but I’ve been watching prices all over the web for a specific item and the most recent prices had the same price at Amazon and Sears. Normally I’d choose Amazon any day but I really wanted the item fast so I could pay for the item online and pick it up at the local store and get it the same day. East as Pie, right? Actually it was! When you visit Sears to pick up your item, you take your email with the barcode to the merchandise pickup which at this store is the entrance with with limited parking. Right inside the door is a computer where you scan your barcode and swipe the credit card you used and then you watch the tv monitor for status. Then some nice gentleman comes out with your item, checks your ID and loads the item in your car. Yes, Amazon would have shipped it to your door and Sears would too but you’d receive it later. This process was actually easier than a similar process at Best Buy. Thanks Sears!!!
Tom M.
Rating des Ortes: 1 Fort Mill, SC
Okay, so I ordered a leaf blower at a different Sears last week and was told I could pick it up at he Pineville store. I showed up to find out they did not have the product. No idea why but a manager would be there to help me in a minute. After 15 minutes a nice young man showed up and said«oh yeah we do not have that item». Okay but I paid for it and expect to get it. Okay we will order it on line and have it shipped to you and that will take 7 – 10 days. What a joke. No apologies or compensation for the delay. After I waited for 15 minutes for someone to actually acknowledge my problem. I haven’t been to Sears in years now I know why.