H&R Block

I didnt even want to give this place a star to begin with. I’ve been going to H&R Block for years and never ever had a problem and this review is just for this location. It was my mistake that i went in this horrible place i usually go see Laura at the other location but my fiancé had some shopping to do and it was a couple doors down. you know i thought its the same company, it should be fine. I was terribly wrong. They gave me a tax accountant who didnt know what she was doing and kept messing up. I requested someone else but they just brought someone over to help her. After the excruciating hour of being there and i was assured that everything was going to be fine when i received my taxes and found out they charged me for services that i didnt ask for or received! It took 6 weeks to get my money back from the over charge then i was promised a discount if i come back the following year by the office manager Tamvi. Guess what she lied. I called to set up an appointment just to see if she would honor it but she kept brushing me off for a couple of days saying that she needs to get the approval from her superior but i bet she didn’t even try because when i was there when i was trying to resolve the over charge and had an appointment with her she came in late and her own employees were talking bad about her, saying how bad of a manager she is and she always runs late… Warning to all consumers BEWAREEEEEEE

Lucky are the people who did not use H & R Block last year, because the ads that were running offering to halve your tax preparation fee of last year (if you used someone else) were not enjoyed by loyal customers of one, or more, years. There must have been takers, because I feel the work load had stressed the Pinole office. Although my appointment was in mid February, I was forced into a stressful April 15^th situation (due to mistakes that I found), which I will not repeat.