Mancini’s Sleepworld

Have been looking for a sofa bed for my vacation home. Found exactly what I wanted at Mancini’s. Most places would not deliver to the Tahoe area, but Pam took care of everything. Constant communication to assure me that the delivery would be done on time. Highly recommend Pam to anyone looking for great customer service

Pam was so helpful! After having the worst experience ever at Sleep Number, we were weary of trying another store. Pam put our fears to rest and helped us pick out the best mattress ever. It was delivered the next day! Wish we would have started off here and saved ourselves the headache. But it all ended well. We highly recommend this store.

What great service this place has on top of great mattress! The manager Mr. Seong, and associate Mimi are awesome! And there money back guaranteed/​180 days exchange policy is AWESOME. They have a GREAT team. Thanks to you guys we have a better night’s rest.

I went in to Mancini’s on Monday night around 7 pm and was assisted by a very friendly and knowledgeable associate by the name of Mimi. She went out of her way to inform me about all of the features of the mattresses that I tried out while I was there and also kept my budget in mind when recommending the right mattress for me. I had been suffering with a very old and uncomfortable mattress which gave me awful back pain and I was desperate to find a good mattress this time. We’ll thanks to Mimi I got the mattress of my dreams and now I don’t even want to get out of my bed because it’s just so comfy! This young lady really impressed me and I will definitely recommend her to all of my friends. She deserves some recognition for all of her hard work and dedication to the customer! Thank you Mimi for the best sleep I’ve had in years!

We walked into the Pinole store, found the bed we wanted (with advice from Song Cho) and it was set up in our home by 4:30 that day. They took the old one away, for a small fee. It’s a comfortable new bed and we slept well. Thank you for the wonderful service!

I love my mattress. All my questions were answered. Great service. I’m happy they did NOT treat me like I was at a car dealership. Great overall. Zero complaints. They have good deals and good products.

I was very please with the service and the customer service I received from a very nice person name Pam. I haven’t bought a mattress in years… but Pam make the process of purchasing a new mattress smooth. The delivery was quick. I will not go to any other place but Mancini’s in Pinole. I would like to Thank Pam for her help! Thank you very much… Pam!

Purchased a Temperpedic Mattress last weekend and the service was great. Pam was extremely knowledgable on finding the right mattress for you.

Late review but my husband and I made a purchase a entire new bedroom set along with new mattress. Needless to say we paid over 5K.
We where given a delivery date and we were content with it so we agreed and went home happy.
Fast forward to the delivery date, the only thing Mancini’s delivered was the mattress.
When my husband called to inquire about our furniture Pam informed him that everything else would be delivered separately.
(It would’ve been great to know about this after the fact that we had already gotten rid our old bedroom set THINKING we would have our new mattress and furniture by this date!)
We where upset at first but at the end we agreed because we just didn’t want to go through the hassle of finding something new we loved.
Fast forward to the date Pam promised… no call from Mancini’s and no call from Pam.
Same thing again, my husband called Mancini’s and spoke to Pam and AGAIN new delivery date was set… okay third time is a charm I thought… again, day comes and goes with no phone call from either party.
By now we are just disappointed that we invested a good amount of money on furniture we paid in full over a month ago and still hadn’t even seen!
We ended up canceling our order and asking for a full refund.
And We asked Mancini’s to pick up their mattress!
And wow guess what?!? They actually picked it up the very next day!!!
Wow so to pick up your stuff you come asap but to deliver something a costumer has paid in full already you don’t ever deliver nor even take accountability for it!
I will never everrrr recommend this company to anyone!

Very pleased with my customer service from Pam! She’s a real gem and helped me with my new Queen Size bed I’ve been looking for. The service was quick and easy. I didn’t know much about what to buy because I haven’t bought a bed in a while and she explained the process to me thoroughly along with the differences between each product weighing in her opinion but not overbearing at all.
In addition, the delivery guys were extremely fast and polite!
Would recommend Pam to anyone looking for a new bed! Thank you :)

We had a wonderful experience at Mancini’s yesterday evening.
Saeng was very professional and knowledgeable.
He was also very patient while we tried all the mattresses in the store, at least twice.
Thank you Mancini’s for an outstanding service experience that helped us pick the right mattress.
I am really looking forward to our new mattress being delivered!

I want to add an update and heartfelt «thank you» to Mancini’s, the dispatchers, and the guys who delivered a low profile box for my mom’s bed. Thanks to the work of Pam and the dispatchers, the box arrived the same day it was purchased. I appreciated the frequent updates — so I didn’t have to wonder and could assure my mom it would arrive before she would get too tired. Thanks to the kindness of the delivery guys, it was placed quietly and quickly and the old box removed so all I had to do was make the bed.
Thanks to all of you, my mom could get in and out of bed much more easily on the last night she was able to do that at all. (She treasured her independence.) And thanks to all of you, it was easier to help my mom the next night, which turned out to be her last. She passed away in her sleep in her very own bed. And so next time you deal with cranky customers with silly complaints remember that you also make a meaningful difference.

What a great bargain. Saved $ 300 by coming here compared to other places I’d stopped by at. Saeng was fast and efficient. Delivered as promised. Very happy. Thank you.

A mattress store. Lots of mattress’ and very little wait to get someones attention. What has been a life saver is the mattress protectors they sell. For any bed, just to save your investment from spills (because you never know who’s going to want; coffee, tea, chicken soup in bed). Worth every penny.

I purchased three mattresses in the past four years from Mancinis. I luv this place. Ask for Pam she is very helpful and will give you the best price possible.

Pam was super helpful, knowledgable, provided us with great customer service! Not to mention she «HOOKED IT UP!!»

Pam was amazing! We bought a new bed and she walked us through the whole process patiently. After a month, my husband decided he didn’t like the bed. She honored the return policy without question and helped us find a bed that was better for us. She got us a great deal and even gave us an addition discount when the delivery date was pushed out a week because of the port closing. Really appreciated that.

Purchased a mattress today and was very pleased by the service i received from Pam. She was friendly and knowledgable about the mattresses which they had on stock. Did not feel pressured during the time I was there and am excited to give the new memory foam mattress a try.

This review is long over due but PAM YOU ARE AWESOME (:
Thank you for recommending and helping us find the perfect bed for us ! It’s been two weeks and our cats sleep on it more than us. So not only do we love it our family pets do too (:
If you plan on getting or are looking for any help looking one we recommend Pam to help you (:

I’ve been here a handful of times and each time the selection of mattresses are good nothing way to crazy. The customer service is good. This place is usually empty so experiencing good customer service should be expected (I hope). Each time I have been in there, the person who was working in there was really nice and patient and answered all of my questions as far as what kind of mattress I was looking for.
I do think the prices are a little on the high side but not high as a sleep number bed. They also have options on financing or making payments on the mattress. Check this place out if you are looking for a new mattress. If I’m not mistaken they will delivery the same day if you buy before a certain time and take your old mattress away — which is one less thing to worry about.