Pinole Goodyear / Jarvis&Jarvis,Inc

Great, quality service. They always tell you honestly what needs to be done and won’t try to up sell you. Great prices as well.

Amazing and honest service!!! I started using Goodyear in Pinole about 8 years ago after receiving sub par service from a different tire shop in the area. Since then they have earned my business each and every time by going above and beyond to make sure my vehicle is serviced at a very reasonable price. They don’t just tell you what needs to be done, they give you options on how to do it. Most mechanics just want to do the work and get paid. At Goodyear in Pinole they have always made sure to find a way to repair my cars so that I am comfortable with the cost and the time it takes… The most honest and caring vehicle services shop I have ever encounter!!!

Steve Victor and John are great. They have fast customer service. They offer lots of different types of services highly recommended

My girlfriend took her 2008 Nissan Altima to Good Year Pinole and was quoted $ 700 saying that her control arm was bent on one side and wouldn’t hold an alignment. Months later I took my newly purchase used 1994 Toyota Pick up truck to Good Year Pinole for an alignment and was told by the same guy John (owner) that I needed a steering box and another part and was quoted approximately $ 400 dollars. I thought it was strange that we both were told that we couldn’t get an alignment without paying this big some of money.
Off the subject but related:
My son needed tires for his car so I took him to a place in Richmond for used tire and the guy there recommend that I go get his car aligned at a place where they would be fair. My son couldn’t go because they were closed on the weekend and he lives in Sacramento, so I decided to take my truck there to satisfy my suspicion. The guy there aligned my truck with no mention of the issues told to me by Good Year Pinole.
A Month Later:
I took my girlfriends car there and again no mention of the issues told to her by Good Year Pinole.
Fast forward:
My girlfriend needed tires but the alignment place didn’t sell tires. We ended up taking her car to good year in Richmond. Good Year Richmond discovered that the last time her tires were changed that the company who changed them used the wrong rebuild kit for tire pressure sensors stripping the screws, which prevented them from reusing the original sensors. My girlfriend had to purchase new sensors and try to get Good Year Pinole to reimburse her for the new sensors.
Fast forward:
Today after finding the time to go and deal with Good Year Pinole on this issue we talk to the owner John. The owner John of Good Year Pinole blamed Good Year Richmond calling them shysters. I then brought to his attention how he’d tried to shyest us in the recent pass. This mistake cost her approximately $ 130.00 dollars to replaced those sensors. John (owner) of Good Year Pinole was only willing to reimburse her for the cost of the kit at $ 8.00 dollars each.
We will never trust Good Year Pinole to work on any of our cars ever again.
Eric «Kenya» Baker

I will never bring my business to Pinole Goodyear and Jarvis again. The manager in the front office was very unprofessional when I came to have work done. He spoke down on me as if I was an idiot because I chose not to purchase new tires in addition to the work that I came to have done. Ultimately after disrespecting me I chose to walk away because he seemed to be getting confrontational when I voiced my opinion. I will warn everyone I know to avoid this place and you should too. I am most likely going to present my complaint to Goodyear corporate as well.

My stepdad took his car here recently and I heard no complaints, so I figured I might as well bring it here as well.
GOOD IDEA.
I think his name was Victor. He was super nice and took care of my car needs really well.
My tire replacement only took an hour.

Stopped by to see about getting a tire leak patched last-​minute (after calling several other places and finding that those were full for the day). The guy took a look at my tires, told me that my tires were bald and all four of them needed to be replaced. Nice try, sales guy! My tires still have a few thousand miles worth of tread on them and I’m sure that during my last service at the dealership just a couple weeks prior, they would have tried to milk a new set of tires out of me if that were the case. Borrowed a family member’s car to get to and from work for the following day until I could get the tire fixed. I understand that there are legalities with letting the driver leave with road-​safe tires, but miraculously it was not a problem to take care of elsewhere.

TERRIBLE customer service. I am very knowledgeable when it comes to vehicle maintenance myself, and they made many assumptions on my knowledge/​decisions and felt judged for the decision to hold off on service of certain things. Will never be back with any of my three vehicles. I did not deal with Victor unfortunately.

So I see a lot of bad reviews on their page, but I must say, then you haven’t dealt with VICTOR, because Victor is the kindest and most knowledgeable about what tires are right for you! I understand people can have their own experience which warrants the 1 star reviews, but I hope to change anyone’s views based off of my latest experience here! My boyfriend really needed all 4 tires replaced and I had gone to Goodyear a handful of times in the past and Victor always took care of me and answered my questions all while hoping to save me a little money wherever he could. And he did the same for my boyfriend! I can’t even go into a list of how many things he did for him, but all in all his service well deserves a 5 star rating! If you need new tires at a reasonable price– go to Goodyear and make sure to ask for Victor because he will actually help you! Thanks again Victor!

Really rude experience. They wouldn’t recommend anyone else around that might have my tire size since they did not. When I went to clarify my request the guy just interrupted with, «thank you» as code for I’m not helping you. Then I started to ask again because it’s a fair request, he just kept interrupting with «thank you» and then hung up.

My tire (as far as I can tell) was replaced correctly. However, my hubcap fell off the next day. I called GY to tell them my hubcap came off. GY first denied I had a hubcap, but said they would investigate and get bk to me… Fast forward 3 weeks later and my new tire has a nail in it, so I go bk to GY. GY patches up the hole, and eventually GY comes clean about the hubcap. Supposedly my hubcap was broken, but because the technician failed to disclose that to me, they decided to replace all of my hubcaps. I was extremely happy about them replacing the hubcaps, but… I don’t like the style of the hubcaps they selected… Totally different from mines. Anyway, they tried to right their wrong, that’s more than I can say for most businesses these days so I gave them 3 stars! Also, I’d like to add, the staff seem like good people, but I think they could use help in the customer service area…

I was in and out of this place in about 1.5 hours even though they had to go get my new tire from another location. They promised they’d be done in about an hour, but all-​in-​all I was pretty satisfied with their service and efficiency.

I never even made it to the store. I called fr a quote on four new tires. And the guy acted like he knew everything. And had no patience.

Fast and excellent service. Pricey but right. 2^nd time here in less than a year. Would highly recommend.

There is a reason their Unilocal reviews are so bad. The people here are beyond rude and their customer service is probably the worst I’ve ever experienced. I came in to get a screw in my tire patched (i feel I have pretty good knowledge and experience of what can and can not be repaired) and the man said «I can’t fix that» and insisted i needed to buy a new tire. I disagreed, so I left and went to another place where the mechanic assessed the screw, recommended a repair, and fixed it in TEN minutes free of charge. I will never be going back to this Goodyear Tire…

I hit a pot hole and cracked one of my wheels. I ordered a new wheel online and went to Pinole Goodyear to install the new wheel. I made an appointment on Monday and went to the appointment on Tuesday. I was given a written quote of $ 25.00 to install the new wheel. I agreed, and waited for them to do the repair. 10 minutes later the manager walks up to me and tells me that he cannot install my new wheel for $ 25.00 and that he must charge me $ 50.00. I could not believe it! Was it because he saw that I drive a shiny sports car and that I can afford to pay more? I asked how I can be quoted one price and he can quote me another price? He stated that the service tech was new and didn’t charge me the right price. He then said if I don’t want to pay the $ 50.00 I can go someplace else. I was in a hurry and already wasted my time making an appointment, and so I don’t have time to drive someplace else and so I paid the $ 50.00. This is not the way to do business. I will never go here again for service of any kind. This is not how you get repeat business.
The few people that write good reviews for this business must be the owner, manager, and or the employees. Beware.
Update. The manager of Goodyear read my Unilocal review and agreed to refund me the $ 25.00. This is a step in the right direction.

Why didn’t I read the reviews before wasting my gas. This place is the worst. I had a coupon for Goodyear for a full synthetic oil change. I walked up to the guy at the desk and he says. Yup. I said I need to get an oil change. He said do you have an appointment? No i said. We’ll I can’t help you today I have a lot full of cars plus I see you have a coupon they are not good here you have to go to Oakland. So my Goodyear coupon is not Good at your Goodyear store plus when I was leaving there was about 4 out of 6 bays that were empty. Suggestion get off your fat butt and do some work

Shouldn’t a Tire Store Know How to Adjust the Tire Pressure? Read On…
…This is long but informative.
First, I was really put off by salesman [004/​004] who did my estimate. He was obviously not interested in helping me get the best deal possible after I told him about my financial situation. I was actually prepared to buy four tires when I was on my way over, but was so turned off by his attitude. These people are all pretty much annoyed robots.
A short while later «004» came to inform me that I needed at least three new tires, which seemed odd, since all four of my tires were of the same age and set; it was clear that he was «suggesting» a full set replacement. This is not a ploy I easily fall for and certainly not when I’m struggling financially; there was no way I’d pay the quoted price: $ 650 for a set of cheap tires? Please.
More important, however, is that your serviceman informed me that he not only installed one tire, but checked the air in the other three. Being a tire store, working on tires eight hours a day for years, I assumed he knew the fundamentals of proper tire inflation. I quickly learned how wrong my assumption was.
As I drive off, it took only ⁴⁄₁₀ of a mile before my tire pressure light came on, and even less for me to feel the awkward tight rocking sensation that occurs when tires are overfilled and filled unevenly. In my case, the serviceman not only filled each tire to its MAX, or just under, no two tires had the SAME pressure. In what world is that safe? How can anyone consider that acceptable service? Why should I even have to pay for that service at all? My tires have always performed properly when filled to between 34 – 36 PSI; Goodyear filled the right front to 44, the left front to 41, the right rear to 42, and the left rear to 43.
I ask you to ask yourself: is this quality service? I asked myself and the only answer I could come up with was NOT AT ALL! NOT NOW! NOT EVER! If I had not been forced to go there by virtue of my location when my tire went flat, I would never have chosen to go there based on their prices. Now I know that, despite being disabled and unable to walk more than 200 feet on my own, I’d rather get stranded and die than go back to this Goodyear store any time in the future.

I have been a regular customer of Goodyear for over 10 years and maybe they are not the cheapest shop around; I have had good service with them. I even had a repair done which came back within a year and they fixed it again at no cost.

I went to Goodyear after I suspected one of my tires had a leak. They inspected the tire, informed me it was not repairable, and gave me two options: order a replacement tire, which wouldn’t arrive for a few days, or replace all 4 tires with ones they had in stock (note that my current tires have little over 10K miles on them). Instead, I opted to take it to the dealership, in the hopes they had tires in stock.
The dealership inspected my tire, then fixed it with ease.
Goodyear charged me $ 20 to *inspect* my tire. Toyota charged me $ 20 to fix my tire.
I’m not sure if Goodyear’s inability to fix my tire was due to incompetence, or a strong, unethical desire to sell me new tires, but in the end it doesn’t matter.
Potential customers beware — you have been warned.