Pinole Vista Shell

I’ve been to this shell a couple times. I’ve never gassed up here, I only go for the car wash.
whenever my family or friends have put shell gas into their Toyota vehicles they’ve broken down, so I don’t either.
the car wash here is great. it’s 6 $ for an express and it is very thorough unlike some other self serve washes. however my review reflects on the clerks I have encountered here both times. it’s simply that they’re very snarky and rude. on both occasions I had to wait around 3 minutes for the worker, standing on the opposite side of the register, to actually help me. it just really annoys me when you’re kind to a worker and they throw it in your face.
I’m going to keep coming here because I enjoy the car wash. but I think I might be putting cash into the machine rather than dealing with the workers here.

I came to this gas station 2 times. the first time at 2am. the worker told me the gas station was closed as he proceeds to dump garbage.ok.second time standing outside door. States he is closed again. just standing at the door. .thus was 6 months ago. I have never been back

This is not the 1^st time it’s almost 6 am and it’s closed what is going on and it it seems that it’s only one particular employee that will have it close I don’t understand I Fulop year at least twice a week I have a big truck and spent about 400 to 500 a week thanks for the bad service will not be come back

This gas station sucks! I pumped $ 25 with American Express gift card. They put a $ 99 hold on my card!!! There should be a warning of such a hold. Needless to say, I will never use a gift card here again. Bad business. I went to the grocery store I thought there was $ 75 on my card. I was embarrassed. Good thing I had another card :/

Witnessed faulty pump #11 break on August 13, 2015 around 2pm. The gasoline sprayed into the air for many minutes, soaking the car and the pregnant driver of the vehicle. The gas station attendant and manager had trouble turning the gas off due to the malfunctioning pump so the situation got worse with gas creating a pool underneath her car.
Aside from their apparent lack of safety maintenance of their equipment, what was the worst was that the manager was angry and yelled at the poor pregnant lady, when it was obviously the fault of the equipment. The manager had the gull to demand that the driver pay for the gas and broken equipment. To be fair, the manger didn’t force the driver to pay for the faulty requirement but also did not reverse the charges for all of the gas that sprayed and leaked everywhere.
I hope the baby doors not come out with birth defects due to this… Shame on this business!

This has become a big enough problem for me tell about it. I’m paralyzed from my chest down and usually pump my own gas so l rarely need assistance, but there are times where my pain level is too intense to get out of the car into my wheelchair to the pump so I need help. This is the 3^rd time I have stopped to get gas here… I push the button for assistance and get no response. After waiting a few minutes I ask a stranger to please ask the cashier if I can get assistance. That doesn’t work because the cashier doesn’t respond to his request. I then call inside and speak with the Manager who said her name is «Kumada.» She began to speak very disrespectful to me by telling me that she can’t help me because there is only one person working today. Well it appears to me they never have more than 1 person working at such a huge gas station which is located on prime real estate in the heart of multiple shopping centers. My next action is to write corporate on behalf of our disabled community. We definitely deserve better service and should be made to feel like we are inconveniencing a store manager because we as a customer needs to purchase gas. I hope this report helps Pinole Vista Shell serve Contra Costa Community better than what I have experienced. Thank you sincerely:)

Service here is terrible very bad customer service. when asked to get a receipt, they say not right now making the customers and myself wait. I even experienced the same situation saying the pumps r either down or there system is updating. Somebody ought to report this to shell corporation. I would not highly recommend this gas station until they change there staff.

Ok service good customer service this time… Joseph is providing good service smiling face always… Just keep up the good service…

I really want to get gas here. But there has been several occasions when there is a sign on the door saying the machines are down or they are changing prices in the middle of the day.

Good price on gas. It’s easy to get in and out since there is signal right in the front. There are plenty of pumps so it mostly not too crowded. It’s close to the freeway so I usually fill in before getting on the freeway. Inside prices are comparable to other convenient stores near by. Overall a Good store.

6 years after my previous review, pumps are still often either out of order or won’t accept cards. More often than not, they’re not marked as broken so you have to pull up and try it first before giving up and going in to pay or moving your car.

The gas pump ask me to insert a Lucky/​Safeway rewards card or type your discount ID before purchasing fuel. I have none of those except a credit card. I use my credit card and the gas pump display froze as if it doesn’t want to read my credit card.
I use pump #11 one last time and about halfway through the nozzle broke and the fuel began to spray everywhere onto my car and me I ran and pushed the «Emergency Pump Cut-​Off». All of the pumps stations stop and others ran to me and saw the incident and assisted me, which is nice of them and that’ll will be my last time going to this station

I HATE this station! They advertise a cheaper price on the road sign than what they actually charge you! That price on the sign is if you get a car wash! REALLY? WTF? And that verbiage is soooo small you can’t see it while driving and probably wouldn’t even notice… but I did! They cashier inside was as useless as ever! The staff here may speak English… but they sure are dumb and OMG RUDE and kinda scary lookin! I won’t get gas here again… I will go the extra distance to save my .20!

$ 3.95 or $ 3.75 for regular?! The Shell street light sign says $ 3.75 for regular as I drove by. I realized I needed gas so I drove in. Gave $ 20 to the cashier and walked out to my pump to pump gas. The pump LED reads $ 3.95. Being that the sign clearly reads otherwise I addressed the issue with the cashier. She was unable to help me. There was nothing that the cashier could do. I’d like to believe that I and the staff agree that it is the owners responsibility to not mislead the general populace in so many words.
I don’t believe much can be accomplished at 3:30 am in the morning. If the owner wants to fix this issue on Unilocal then I may just remove this negative review. Better this from me than Michael Finney of ABC7 News.

Pros: Convenient access, nice car wash, close to the freeway.
Cons: Sales people rubbing shit on your car and ultimately turning a speedy gas-​up into a damn sales expo.
Also, when you tell them you don’t want their demo, they’ll tell you you’re rude and will go snicker and point with their sales-​scum friends right in front of you.
Unless you actually like corporations pushing money-​wasting products in your face when you’re already paying an even bigger bloodsucking corporation to get the necessary evil called gas, look elsewhere. You’ve lost my business, Fitzgerald Shell.

I had to go here last week because it was the only place open at the time. Same s – t different day. There was still broken security tape on the gas pumps, almost no water in the squeegee tank, and upon further inspection it was dirty again. No suds were noticeable in the squeegee tank either. It is obvious there are things being ignored by the management of this place. I had to fill my other car in the afternoon on the same day, and went to El Sobrante Shell on Appian Way instead.

Well, don’t know about all the haters, but I came here to get some gas, and decided to fill it up when i noticed the price wasn’t bad compared to where I usually fill up. And since my car was filthy from sitting out at long term parking at the airport for several days, I decided to get a wash for $ 8 (the Deluxe). This lowered the cost of my gas by $ 0.20 a gallon, so seemed good to me.
Inside I got a drink and snacks, and the person working here spoke perfect English and was friendly and talkative.
The car wash was an automatic brush system, which seemed like it was more thorough and longer than other similar tunnels I have been through, although the air dry system wasn’t as good as others I have been in.

Went to get a car wash and fill up my tank, the cool part was they discount your gas if you purchase a car wash, however the car wash is crap!!! I was like all they used was water to wash the car and it stated on the $ 9 wash that you get a double foam treatment, that did not happen so I went inside to the cashier to get my money back and the cashier told me that they use a clear foam??? Yeah ok, pull my other leg because it has bells on it. Definition of clear foam, WATER LOL will never go back and will continue to use the Shell station on Appian, they have an awesome car wash

Looks like the majority of people here experienced a big fat FAIL when filling up at this gas station. No, I didn’t use Debit Card, I used cold hard cash to pay for my gas. But i noticed after circling two times in this gas station that many of the pumps were out of service. Ideally, a gas station fully functional is great, but several broken pumps is a big no-​no.
I went about my business inside, gave the guy $ 40, he seemed cool, but at the same time, different then most cashiers, but generally was a nice cool dude. I went back to my car, pumped about 8 gallons of gas, at a rate of $ 4.29. Californian’s going broke at this rate.
My overall experience was what you would expect of a typical gas station visit, but low prices and quick service is what I generally seek, but functionality wise, a gas station should be 100% fully functional and that’s what holds this place back.

TOTAL FAIL!
Debit Card does not work, hard to read displays and customer service is just straight up RUDE!