Supercuts

Sweet girls. But when they said 30 mins, they actually meant an hour and a half. I’m super behind now.

Worst hair cut of my like. I will never go there again. My hair is not even side to side. I asked to have the hair left over my ears and now you see ¾ of one ear and only ¼ of the other. I was very clear before she started I wanted my hair covering my ears. It will take months for my hair to grow so I can get it cut again to look acceptable. This was the manager that cut my hair. She wouldn’t charge me but that’s little consequence for such a miserable hair cut. When I went in I was nervous as I didn’t see anyone I knew, wish I had left…

Pretty crap cuts more like it! Not much talent shown and one of the worst haircuts I’ve had in a long time. I’ll be doing the 100 mile round trip to my barber next time. These chain salons are very hit or miss, over time I’ve come to realize it’s not worth the gamble.

Three of us went here today to get over due trims. Nothing fancy, but we were pretty shaggy. All three of us were taken in instantly. Not having been here or to any Supercuts, I was a little anxious, but soon learned I didn’t need to be. Yeti Moose Lamb was first in the chair and soon my Carl was also being waited on. Great! Two cuts getting done quickly. YML was done first, and where his cut is perhaps a tiny bit too short, I did give guide lines and they were followed to the letter. Next time I’ll know how to gauge it better. We sat and watch Carl finish up. He received a very nice cut and the stylist took the time to use a warm cloth to press against the back of his head and then folowed through with cleaning up the cuttings. I went last and asked to have the cut that was already there, just shorten up a bit. No problem and it turned out great. And we saved not only time and gas, but about $ 20! We will certianly be back!

I took my son for a haircut Jessica took care of him I’m so happy she did such a great job THNK U Jessica thank you soooo much and thank you for your oasis the patience I know was a lot of work for you Thank you

WORST VISIT EVER!!! I will NEVER come back!!! Do not waist your money here! I went in to get a simple «side swept» bang and I got a choppy mess! It looks like an another job I came in on April 17^th 2014 around 5:30 or 6:00 pm an Asian lady with blond hair took me in WORST thing ever!!! I showed her a picture of the bangs with different angles of the same bang and after I saw it was NOT what I wanted she tried to tell me it was ok before I even noticed the mess she made she tried to cover it up and once she knew she messed up she tried to fix my hair with products. I am horrified of my bangs and I will call in tomorrow once they open and complain!

This place is awful. I’ve made appointments online 3 different times and all three times they have taken people who call after me ahead of me. I have been sitting here for 45 minutes and still have to wait. I’m leaving and never coming back. Why have an online check in if you don’t abide by it.
Oh and the young girl who works here is the rudest person on the planet.

I have been going to this shop for more than 3 years but, the manager quit last month. I made an appointment for a hair cut at 11 and I was short on time. I needed to getting ready for a birthday party. When I got there the girl Lilly, who I made the appointment with to cut my hair took a walkin for a hair color. I was told I would need to wait until Lilly, was finished and that would be more than an hour and I left disappointed. Every since Sheri, the manager left the shop has fallen apart. They even had a receptionist to handle the appointments but it seamed to be to much for her to handle. Anyone know a good shop?

This review is about the Pinole Supercuts, and also Supercuts as a whole. They are truly hit and miss and I think I finally figured out what part of the problem is. It is the training of their employees, including lack of consistent language for communication between client and stylist. For example, I have been pleased with my haircuts at this Pinole location. I always get the same haircut, and they have been timely. The El Cerrito location had some issues, so I started going to Pinole.
Yesterday, the stylist asks what I want, and I say «you usually use the #2 clippers on the side.» She then asked «Scissors on top?» I said yes. Notice, she did not ask me about length on top and I forgot to state it. During the haircut, she had to stop repeatedly to help their new receptionist that they were training, so my stylist seemed distracted. At one point, she returned and started talking about something totally out of the blue, about her cousin who had a lucky rock. This stylist is pretty chatty.
When she said the haircut was done, I told her that she had barely cut the top, that I wanted it shorter. She said, «You just said scissors on top. That means a little off the top.» Huh? In my world, scissors means scissors. We hadn’t talked length. I told her that I always get it «finger length» according to stylists at both locations. She said she had clippers that would also give me «finger length» hair. I attempted to tell her that I wanted it done with scissors as had always been done before. She already was digging into my head with the clippers, saying if I didn’t like it, we would go back to scissors next time. She was acting like she was in a hurry, like it bothered her that I told her I wanted more cut from the top. I did tell her I thought «finger length» was a funny term anyway, because it varies from stylist to stylist, who have different fingers, right? She agreed. I told her it was Supercut staff who used this terminology, not me.
As I write this, I realize I acted like a coward yesterday for not being more assertive. I didn’t want to create waves. I even said «Nice job», while I was still in shock at what had just transpired. I even gave the usual tip. It is after thinking about it, and looking in the mirror at my convict-​style haircut, that I realize I should have spoken up right then.
One other thing, I told her maybe Supercuts should keep a file for regular clients with notes about their preferred cut. She said this could be done, so they added notes to my file. How come this is the first time I have heard this? Again, communication is poor. They probably did me a favor. I am thinking about not being so vain, or prima donna like, and just cutting my own hair to save money. I’m married, so as long as my wife is cool with it, then that’s all that matters. Maybe Supercuts did me a money-​saving favor. Let’s face it, you get what you pay for, and Supercuts is inexpensive, so I probably have little right to complain.

I have previously had pleasant experiences at this location but it only takes one disaster to turn a person off forever. During my last two dye jobs I was told repetitively about a conditioning dye treatment that is very inexpensive because it does not use a developer. I believe I was told it would be 17 $ but it could have been in the low twenties as well (I was fairly certain of the number 17 but I am willing to admit my memory is not 100% infallible). What I am crystal clear on is that my total would be approximately 40 $ after including a 20 $ haircut. Boy was I surprised when my total came to 72 $. But not before the two stylist had to consult with one another on what to select on the register. No fucking thank you. I hope this review can save a few people from a dishonest experience. Ask them to spell out the cost in blood before you sit in that chair because apparently services can double in price when the manager is on vacation.
Edited to include new information. My bangs were not cut evenly and my hair is very dried out. Not to mention the dye spots along my hairline in my neck.

Wish I could review an actual haircut. Walked in, was next in line. Waited 40 minutes while 2 other people walked through the door and got service immediately. I will never go here again.

While I come here maybe once or twice a month for a decent haircut, today I showed up and sadly had to leave.
Normally, there is somewhat of a wait, mainly because it is the only place to get a normal haircut that doesn’t cost in the $ 40 range (most local barbers), which is due to there only ever being two people with open chairs. Today was no exception to that rule. After waiting for almost an hour, I left without both a haircut, as well as my turn in like being anywhere in sight in regards to a «normal» timeframe.
They need to get their stuff together, because this «two people working» thing just doesn’t cut it.

So this happens to be one of two Supercuts I regularly patronize. I get a close cut every two weeks cause I like it short and it keeps me cool. Anyways they sure know how to cut hair and it shows. The problem is typical short staffing. Only two people cutting on any giving day. This makes customers wait just to long. Solution should be 3 minimum cutting at all times. Lots of people waiting is a downer. Wait time 45 mins!

It was alright — The customer service was nice, and the people are great but it all boils down to the hair cut — maybe it’s just me, but I expected more.
So I came in, sat down, and asked them to give side bangs and any hair cut that gives me volume and matches my round face. The hair stylist worked her magic — cut off about 2 – 3 inches and straightened out my layers and done.
The hair cut makes my head looks flat rather than voluminous and there weren’t any style to it probably because my layers are replaced by schoolgirl haircut… I should have just asked my sister to snip off my hair instead, it would have been the same.
I won’t come back.

This review really sucks because I have been to many other Supercut locations and have NEVER received such bad customer service.
I went last Friday. When I walked in there were three families waiting to be assisted. Of those three families was a grandfather with two kids. There were only TWO salon stylists cutting for the day and they both had someone in their chair. Their pace was slow and careless. I decided I would wait because I really needed a cut and had no time this upcoming wknd. I got there at 4:45p and didn’t walk out until 6 o’clock! I waited patiently and watched as people slowly walked out. For a Friday night I was super surprised that there were only two stylists there. They had NO sense of urgency either. So they finally called the older gentleman. I was next after him. He is called to the front and informs LiLy (the stylist) that all three of them would be getting a cut. So she started with one of the grand kids. I was under the impression that usually when a family walks into an establishment whoever assists one, usually can just accommodate their whole party. So I’m assuming that I would be next in line for the other stylist. So Hong (the other stylist) is done with her client and walks up to the front to check out. So as I’m waiting for my name to be called, I watched Hong and Lily (the two stylists) exchange glances and look down on the list and then at me. The next thing I know she calls the older gentlemen with the kids… I was so lost because the other stylist had already been assisting them. I was shocked and felt super discriminated against.
I asked the names of both of the stylists and I walked out. No hair cut.
I completely understand that not all people are comfortable working with different hair types but at that point you need to speak up and let that be known. Trust I won’t be upset, I would respect you more for being honest and NOT wasting my time. Lily and Hong displayed horrible customer service and acted in a very UNPROFESSIONAL manner. That’s tragic that they tarnished my view of the company now and will no longer spend my money at any location.

This was my 1^st time here & I was pretty skeptical but I gave it a chance based on the reviews here. The haircut was for my 1 year old daughter. I called before hand and asked how much the haircut was and if I needed an appointment. The lady said a kids haircut was $ 15 & I could just walk in — which is great — price not so much.
Came in here at around 10am. It’s right net to five guys and next to Jamba Juice. Since it was early morning on a Friday — the parking lot was pretty much full. I walked into the salon with my daughter and a really nice lady at the counter greeted us ad took down our name. There was nobody else in there beside an elder lady getting her hair dyed.
The lady that took care of us, was really nice and talkative. She mentioned that they had good sales on their shampoos, she was really good with my daughter as far as getting her comfortable. She really listened to what I wanted and did a quick and good job.
At the end of it all the haircut turned out great, my daughter did wonderful, & my daughter even got a ballon when we left. The lady also gave me a coupon card, after 9 haircuts the 10^th one is free! So that is awesome. Prices are ok — nothing super expensive like other salons — staff is really nice — not busy — quickly get seated — will definitely be coming back :)

I got a coupon for $ 5 off a haircut when I went to the San Jose Earthquakes game. It was valid at all bay area locations. I took it here and they honored it no problem. Got my $ 5 off and since my hair cut is very simple, just 4 all the way around to shave my head and boom, done. My stylist was very nice and did my hair perfectly, fast. Good experience this time around since I’ve had some disasters with the Supercuts company in the past.

I’ve been going here since they opened — I could go somewhere closer for a haircut, but when I go here, I know I’ll always get exactly what I ask for.
This SuperCuts is great — very clean & the staff is very capable and always helpful.
Teo usually cuts my hair and always does a great job, is very skilled and attentive.
Not only that, she’s very personable and fun to talk to.

Returning regular here and they always cheer me up, Tia is great ! and also today Fathers Day, I had a free Haircut ! thanks guys.

Thanks for the timely save, after what had happened to my hair.
Thanks again, I will be back…