Toys R Us

Bought a glider chair from them off a baby registry. First they ordered the wrong chair. Called within an hour after ordering it after looking at the invoice to change the order but was told I had to cancel the order wait 7 to 10 days for the return of my funds then reorder the chair. Well did this and went to reorder the chair. The only difference in the chairs was the color otherwise the same chair made by the same company. This time they told me I had to pay a100 dollar deliver charge. When I asked why the store manger could not answer me. I should have left at that point but went ahead and ordered it anyway. About 3 weeks later they called to set up a delivery date. When the date came I was home but must have been upstairs and did not here them. When I went downstairs they had left a message saying I wasn’t home. I called right back 5 minutes after they left the message but was told they would have to re schedule the delivery. Please save yourself a lot of headaches and don’t buy anything from babies r us.

I wish I can give this store negative stars for poor customer service. The girl who answered the phone was horribly unprofessional and rude. She for some reason gave me attitude for just asking what the hours of operation. And when I enquired about an item on sale. She replied «I don’t know». how about you find out how about that? … please rude girl that answered the phone today. Please quit if you hate customer service cause that’s what retail is all about! !!!

Poor customer service. I called to see if they sold remote controlled power wheels and the first person I spoke with didn’t know, then the second person I spoke with said they did have some, then the third person they transferred me to told me they didn’t sell them there. He said «you can’t find them anywhere and if you do, it would be about $ 8,000» and laughed. apparently he does not know what he was talking about because I went online searching for (remote controlled power wheels) before I called Toys R Us and they were no where near $ 8,000. Anyway, my point is they need to be more professional in their job. It was unnecessary for the (third person) to say what he said. Total thumbs down. Never shopping here.

Went here today to pick up my boys bikes… Lets just say that they were really unorganized I’m guessing because Christmas is right around the corner? But anyway the staff didn’t really have good commutation among each other… Plus they were talking about other staff memebers right in front of customers… That’s something that u just don’t do… But anywho overall its a nice store maybe after Christmas the staff will be better and less stress.

I recently made an online purchase and when I called into the store to check the status of the order, I spoke with Ricardo. The item was no longer available but Ricardo was super knowledgeable, friendly, and very accommodating. He knew about all of the furniture that were carried in the store, coming in, and the ones that were on a special sale. I ended up coming in store to purchase another furniture piece and Leslie, the store manager, personally assisted me in the process. She was sweet, genuine, and helpful in selecting the best piece of furniture for our family. I am so happy that we decided to stop by this particular Toys R Us store. Everyone was very kind and we left completely satisfied, including the toddler who left without a toy.

I go in and go to a cashier He said your total $ 43.79 I say oh here 100.79 then he states «hum how much do I have to give you back? «hummm your the cashier and you don’t know math. He says I am bad at math! Wth!

No bike parking. We went to take the kids to pick out toys with their birthday money, but when we got there, there was no place to park our bikes. The lot is large enough to install a few racks. Target, Home Depot, and now Michael’s all have bike parking in the same area. Get with it!

Not a single cashier in sight. Other than that I really have nothing that highlights good or bad customer service. It was busy today being that it’s Memorial Day so I thought there should have at least been someone at the front

Horrible customer service and there gift cards expire!!! Slow and rude. Staff was talking about me right were I could here them!

Nice place to shop for kids and children of all ages. They have great variety of stuff whether it is clothing, toys or cribs. It’s nice to be to pick up gift cards here and give as gifts so they can buy whatever they need. Only drawback is the price. Items are not cheap especially when you can buy same brands at other neighborhood retailers for 30 to 40 percent less. Service especially on return counter needs to be improved.

Staff is helpful. My mommy brain left my purse somewhere in the store. Realizing it in the car driving on the freeway gave me an anxiety attack. I pulled over, called Toys R Us and spoke to an understanding staff member. I had a hard time remembering where I left it. The staff figured it out and my purse was waiting for me at the front counter. THANK YOU!
Only trouble with this location are the hours. They open rather late in the morning. At 9:30 — 9:45am a crowd waits by the door. I’ve seen people leave saying they’d «rather go to Walmart» (unfortunately). Picking up much needed baby items (diapers, formula etc) I sometimes push nap time to wait for them to open at 10am. It it be a big help if they opened at 9 or even 9:30am.

Thank you Kristen (store manager) for holding the dress for my daughter! Can’t thank you enough! You were very kind and helpful on the phone. My daughter was ecstatic when I told her that I found her dress! Thanks again!

Wow. Drive a bit more and go to Emeryville. This store is horrible, i think 90% of the staff should be replace.
half of the items have no price tag. 70% of the clothes are on the floor on no one is here to clean a bit.
And the people working are just plain rude.
Alexis the worst.
Oh and i am all for the customer service helping the cashier but when you actually need the customer service it will be great that someone help instead of pretending that you’re not here.

I have been to a couple Toys «R» Us stores and I must say that this location is quite average and deserves three stars. They have a decent selection of toys and games and nothing really sets itself apart from the other Toys «R» Us stores. I often go to this place as my girlfriends son likes to go and play and see all the new toys. If you want to avoid the crowds I would highly suggest going there during a weeknight as the weekends tend to be quite crowded.

Avoid the tech/​video game counter here! Horrible procedure they have to sell merchandise. None of the employees knows how to sell an iPad here. They can’t figure out how to get it checked out of the back room inventory.
The product was advertised for $ 259, needless to say it was NOT ringing up correctly. Waited 30min for them to figure out how to get it out of the back room inventory then another 15min for a manager to come to override/​correct the price.
Sales area a total mess with empty carts everywhere and fully loaded carts behind the register. Wow???

Horrible customer service! I had called to check if they have mkween wii games; I got transferred to 4 different people then finally asked to speak the manager the girl who I was transferred told me her manger was the one I spoke to before her! How do you 4 – 5 employees not know what they sell??? They were extremely rude! I walk in to the store no on acknowledge me Untill it was time to pay at the register! The cashier was so rude she slammed the game on the counter and told me the price! I bought It anyways; never am I coming back to this store again! I will be shopping online from now on!

Employees are sometimes helpful. But they did accept a price match for Stompeez my daughter wanted. So thats always a bons, especially when you have stores like TARGET hagling you about price matches only on ads and magazines.

I came here to do a very simple thing. Buy a bike, helmet, and knee pads for a toddler.
I went to the bike section which I was surprised to find out that there is not a regular bike employee in that department. After waiting 20 minutes and making 3 trips to the front desk to request for an employee to meet me in the bike department someone came.
The employee that they sent knew nothing about bikes or how to properly fit someone for a helmet, knee pads or what bikes are appropriate for size, age etc. Why would you not have someone work here that knows about bikes and how to keep little ones safe on them with helmets?
After no help from the associate (I picked out my own bike) after waiting another 15 minutes the bike was brought to the front. The employee that was in the bike department informed me that we could buy the bike as is (already put together). When we got to the front I was told for the bike to be put together it would cost an extra $ 15.00 to put it together. Declined that and told them just to have someone bring out a bike in the box. After waiting another 10 minutes an employee brought the box out with 2 holes that looked as if they were punched in the box. I look at the cashier. Why would I want a box with 2 huge holes in it? The bike could have damage to it? Why would you think it would be ok to bring this out to a customer?
I asked the cashier do they have anymore boxes minus the holes? She said yes. I asked her to bring it to the front. But after thinking for a moment I refuse to reward them for horrible service. I told them to keep their bike and give me my money back. The cashier I was surprised to find out was the manager!
I guess they make so much money because they very willingly gave me my money back which was fine. I went to a local bike shop and purchased a bike, a helmet, knee pads to make sure my little one was safe.
I learned a lesson, Buy as often as you can from mom and pop stores. Paying more is worth it. I will gladly pay more for their expertise and to know that my little one is outfitted with a helmet that is appropriate for their size that will keep them safe if something happens.
I WILL NEVER SHOP AT THIS STORE AGAIN.

I went to Babys R Us for a few times. Store is clean and items are neatly displayed and I enjoyed shopping at this store. However, I did not like the cashers at all. They were very slow, not knowledgable of 20% coupons and it took forever to apply (or not apply). Many items were rang up with wrong prices at the register so you have to tell them they were displayed differently. They adjusted it down to the correct price at the register, but since they marked it down, 20% coupon was not automatically applied so I had to tell them to apply mycoupon. Anyway, it became too much of a hassle to shop. Target is just around the corner, I would shop at Target from now on.

This Toys R Us/​Babies R Us just went through a well deserved remodel. I love going to BRUS for most of my baby needs. If you sign up for their rewards membership, you definitely get discounts and points. Plenty of parking and the hours are reasonable.
They just started printing out coupons with their receipts so keep an eye out for that.