Hand and Stone Massage and Facial Spa

If I could give less I would. This place gave a mediocre massage and when they damn near forced me to get a membership and I forgot to cancel in time they charged my account. Of course I was annoyed called them to cancel and they said that was fine just use the last one we charged you for and that would be it. But guess what it wasn’t. I was charged again at a time when my checking account wasn’t prepared for anything to come
Out I was over drafted $ 30 they made me look up the day I called because confidently they have no record and when I did they looked it up and they was 2 managers on duty and of course none of them remembered my call. The worst buyer be ware

After being a member at a different location further away from my house I thought how could i really pass up somewhere closer. I went here with a gift card i had won at a charity event. I made the appointment and after a so so facial went to check out. I handed him my giftcard he ran it and said that i had one remaining basic service left covered under this giftcard. When i was signing the receipt he told me he made a mistake and that i couldnt use the gift card because I was not at the right location. I only brought in the giftcard and tip money i said that I didn’t bring anything else he told me I shouldn’t receive a service I couldn’t afford. I was so embarrassed i told him to charge the card of my member account and then cancel membership. Never again will i step foot there

This was my first visit and it started off a bit rocky. When I made the appointment I specifically requested the hot stone massage as was told Jovinia would perform the service. When I arrived someone named Dawn greeted me and said she’d be performing the service, I was confused but went along with it. When Dawn began to explain the service she made no mention of the hot stones in fact she said she wouldn’t be able to do it, again I rolled with it trying to make the best of it (because it was my birthday) Dawn left the room and returned with Jovinia and the hot stones. It was awkward as they switch places, Dawn left and Jovinia began to heat the stones apologizing for the confusion, saying this was not normally her room as she looked for her supplies. Once that was settled I will say Jovinia did a wonderful job, I was quite pleased with her technique and sensitivity. When the service was over and I went out front to pay, here’s where more disappointment returned. The receptionist after asking if I enjoyed my stay, then launched into the hard sell of a membership (with rapid speed) which I totally was not expecting! Talk about ruining my zen! In the end I said no thank you because I felt confused and overwhelmed. She closed by saying well if you come back you won’t be able to enjoy the members pricing again it would be full price going forward. I felt dismissed and thought well I won’t be back.

Very beautiful and clean spa. Kind and personable staff. The massage therapists seem to really know their trade but I really love the facials! The aestheticians are very knowledgeable and the services are so pleasant. Definitely recommend!

I had my second massage here by Tim. It was very good. He concentrated on all the areas I requested and was very attentive. The place is clean and the staff friendly and helpful.

I cancelled my membership to H&S. My first couple of experiences with a great esthetician in Hillborough were great (and my skin looked great), but I could never get an appointment with her due to her schedule. When I went to the piscataway location for a rejuvenating facial, my skin was not examined, I wasn’t asked if I had any concerns, the light was bright in the room, and there was no music. My skin was still flaky aftewards — I’m not entirely sure I even got the rejuvenating facial or what. The entire experience did not feel very «spa» at all. The whole appointment just felt very awkward. And I’ve been trying to use my packages I had rolled over, and the rules around it are ridiculous. I had to add on additional services (like hand massage) so that I could use two-​months of membership. I decided it’s better worth my money to have a pleasurable «SPA» experience 3 – 4 times a year and perhaps pay more, than to pay a fixed amount every month for a less than mediocre experience every couple of months.

Really friendly and talkative staff! They made sure that I was well taken care of :) will definitely be coming back!

My therapist Isaiah was super nice & highly skilled! I went for startup 1hr massage session and it’s great. The only reason I didn’t give them 5star is because in my previous experiences a wrap up hot towel soothing session is a part of the massage and we don’t get that here. Also the back massage could’ve been better but using the «chopping» hand motion technique? Anywho the place is relaxing, staff is really nice but is on the expensive side.

I’ve gotten about 12 – 15 facials from various places and have always had some type of extraction as well as a neck and arm/​hand massage. I’ve also probably gone to at least 3 different places for these facials ranging from an esthetician school to the Red Door Spa. I’m no professional, but I know what to expect and what feels thorough.
Though today’s facial was relaxing and the esthetician was friendly, I had no extraction and no arm or neck massage. I get facials for the sole purpose of suffering from pain to have clear skin. I sat under steam twice anticipating the facialist to poke and prod but she didn’t even so much as turn on a lamp to look more closely. The overhead lights were kept dim. When asked about no extraction, she said I didn’t have anything to extract which is hard to believe considering the size of my pores on my t-​zone and what my own bathroom mirror tells me. My collarbone was exfoliated about 3 times but neither my shoulders nor arms were touched.
I’m going to give this place a second chance with an appointment with the lead esthetician. Currently, paying the membership price of $ 49.95 was not worth it. Granted, there are several free upgrades and some coupons when you sign up for the membership. I’d rather pay $ 80-​$ 90 with a personal esthetician and get a thorough job rather than a ²⁄₃ of the way complete job at a chain.

My therapist Arie was wonderful. So skilled and professional! Feel so relaxed she knew intuitively the perfect pressure and areas most in need of added pressure.