My Nails & Spa

Hi guys! I’m a license Esthetician who worked at this place for only two days… coming from out of town I didn’t know this area much so I applied here & work for only two days… I really do regret those two days working at this place. If only state bored could come in & inspect them & if all these unhappy customers could file a complaint to state board for their unsanitary implements, infections, fungus, and so on. Everything here is not safe from pedi, mani, lashes, waxing, facial, & ect. They don’t disinfect their tools… they double dip the wax which is a huge no no. If you guys want loose you fingers & toes than be more than welcome to waste your money at this place. I notice when doing waxing, the owner kathy & other workers like taressa & cindy, everyone double dip their spatula into the wax pot. You can never double dip! People are happy their eyebrows looked great but they have no idea what kind of nasty things are in the waxpot. The worst part is the fake eyelashes. They used cheap unsafe glues that has chemical & lashes from ebay… the ones that poke your eyes. Your lashes will fall off & you would probably go blind. The front desk receptionist are a whole bunch of unprofessional people & will say crap about people to eachother. Because the owner Kathy & David are not legit enough to handle these customers & will lied that they are busy just because they don’t want to deal with problems. They will make up lies & excuse or let the girls at the front desk deal with it. Please go get your service done at a clean salon… not at My Nails & Spa.

Horrible service. I not only caught a fungus, My foot was cut twice by nail tech Kim. I kicked her because she did it. on purpose all because I did not want to pay 15 dollars extra for. their callus treatment.

I came here 5 days after getting a fill to get two corners of two nails that got chipped fixed. Not once did I mention I didn’t want to pay or that I wanted a discount. Not one single implication about an issue about money. I then showed THE MANAGER CATHY my stamp card to show her the date and she then proceeded to imply that I signed my own stamp card… Completely shocked that a business manager would handle any situation in this manner. My friends and I have been long time customers to this establishment and I’ve never experienced such horrific customer service. I will not be coming back here and will be spreading the word about how this manager runs her business.

ZERO STARS! Horrible fucking business they need to close down already THE MANAGEMENT SUCKS all the law suits they have filled against them its humiliating ! It’s not professional at all the way they let there employees treat the customers ! The tone of voice everything. I have had a few incidents in the past I’ve just chose to look past that and continue going there. I use to go to chair #9 the guy’s name is Johnny he is really nice sweet and does a good job if you like short nails well I eventually stopped getting short nails and wanted to try coffin the way he did them I was not satisfied at all so I stopped going to him & started going to richard chair #11 he does an amazing job gives me the perfect shape and really takes his time he conversates makes me laugh a nice person! Now it’s to the point where I feel uncomfortable to even sit down when I’m getting my nails done because I Hear #9&#10 talking crap!!! In Vietnamese I have even told richard I know Johnny doesn’t like me anymore because I stopped going to him and he says just say hi to him he has to be nice to you YOUR THE CUSTOMER but nope ! He is still rude. DONT BE MAD BECAUSE I SWITCHED PEOPLE I PAY FOR WHAT I LIKE AND THATS IT MULTIPLE TIMES I LEFT UNSATISFIED ! Not gonna continue to waste my money !!! Also don’t get your feet done ever since I did I got fungus

Come on Wednesdays, place is empty and you get in and out quick. Friendly workers. Clean shop.

I wish I could give zero stars, this place is the worst. The guy who did my nails took forever just to leave me with the worst set of nails I’ve ever had, sloppy acrylic and paint job, he left chunks of acrylic underneath my nails and to top it off he sliced two of my finger tips with the nail file trying to remove the acrylic that stuck to my skin, I had blood dripping on the counter and since it wouldn’t stop bleeding he put superglue on the cut. Horrible and painful experience, I am never going back and I would not recommend this place to anyone.

Never going back. They give you a wait time, you find yourself waiting twice as long. They seat you, you wait again. They’re obviously a busy salon, but I don’t see that as an excuse to rush through services. WORST gel manicure I’ve ever gotten! And I’ve had pretty bad experiences. Not to mention their polish selection is trash.
UPDATE: my gel manicure didn’t even last 24 hours. The manicurist did not wait long enough to wipe the nails with acetone. The gel polish started to raise from the corners of my nails, and eventually peeled off, and took the very top layer of my actual nail with it. The layers underneath the top gel coat still felt wet. I am utterly disappointed. Lesson learned– tell your tech not to rush!

This place is horrible! Will never go again, not only did i not get the design i wanted, i specifically did not leave a tip! When i look at my bank transaction a tip was added! I did not authorize and sign for the amount that was withdrawn from my account… Total FRAUD!
I called and they could not fins the receipt, and gave a lame explanation on how the charge was a mistake and they offered a $ 6 credit. No thanks, will never go back and have placed a file against them with BBB… this place is commits fraud and should be investigated!

I went in on 1÷30÷2016 in the morning. The tech Jimmy told me I had a fungas in my nails. My Nail is the only place I will allow to do my nails .I typically went to Jenny or Tina. They weren’t in so Jimmy informed me that I had a fungas when I sat in his chair.
I have been going to nail salons to have my nails done for 30 years. I’ve never had an infection. Then they want to charge me for antifungal crème when I got the fungas at their establishment. I never got pedicures because always felt with the amount of people and
pedi-​chairs there was no way they were properly disinfecting. I see I should’ve been concerned about my nails too.
I asked to speak to the manager but she was ’ on a conference call” and never called. I will never spend another dime at MY Nail!!!

Never been here before but all of these infections and broken nails have completely caused me to look the other way. Thank you everyone for your honest reviews.

Went in today and got a clear short simple set. I had black nail polish on in which I thought was completely taken off before he put the fake on. After he was done I payed my $ 25 and gave a $ 10 tip. Went around the corner to shop and noticed the black nail polish was not fully gone and it just look like I had dirt under my nail. Very tacky! And I’m the type of person who doesn’t much like conflict or complaint. I even was reasonable and self accommodating and just asked for it to be painted over so you couldn’t see the black on each nail. I was told I needed to pay a nother $ 15 if I wanted their technicians mistake to be «covered up». $ 50 was not worth it! Never going back! And wouldn’t recommend it to ANYONE!

I always make an appointment, and have been coming here for over 10 years! They always treat me well, and Cindy is the best! She does my mani/​pedi/​eyebrows and has always done them to perfection!
I am still coming here even after I moved from the area! I travel an hour to get here and have never been disappointed! Find your tech and make an appointment!

Meh. Had way better elsewhere. Odd atmosphere… paid $ 25 for pedicure with parafin wax. Quickest ever, not that relaxing. 3 of us went, no dryers for feet for those only getting pedis. Those getting manis and pedis get dryers? Asked someone, 1 of 2 worked, but no one bothered with us once we came over to wait for feet to dry.
Pro is that you could pop in on lunch for a quicky, but need to go to a smaller place to get that real spa pampered experience.
Will not returning considering there are many other places with much better reviews!

MEE MEE is her name (if she told me the truth) and she is the worst one. I went there for manicure and she cut my finger while doing my nails. Before i got a cut, i asked her to focus on me. Her hands are working on my nails but her eyes are all around other people but my nails she is working on. When she cut it, she just put the blue stuff over the blood. It hurtsssss like hell. Then she asks for the payment without even being sorry for what she did. I said i would like to talk to the manager before i pay, but she gave me attitude and left.
Avoid this place at all times.

I came in at 12:10 pm and started work at 1:30 pm. I needed my nails done fast and I was out by 12:45 pm. Tina was awesome and I finally found a nail technician that could do my nails exactly how i wanted them. The french manicure but ombré style. They came out perfect. She charged me only 45 and i had a design and crystals. She is awesome!

I’ve been here about three times and honestly there’s very very little redemption for this place in my eyes. First, I went before prom to get my nails done by a guy named Kevin, and it was the WORST set I’ve ever seen. Jagged and crooked and the nail polish chipped so when it came time to pay, I said I wanted it fixed first. With much attitude and negotiating after that, he very reluctantly fixed my manicure and I left him his pay. I thought since it was busy, I’d let it slide.
Then another time, I got a pedicure from a girl named Donna who was very sweet and nice. She did a thorough job and was very particular about the way she worked. Unfortunately for my sister, it wasn’t the same experience. A rushed, cheap, and mediocre pedicure done by guess who? Kevin.
A third time, just on Thursday in fact, I had the mosT GORIEST pedicure of my whole life. I am actually afraid to get them now, I don’t trust anyone with nail clippers or blades near my toes. First of all, the lady was very rude and asked my why I wore leggings to get my nails done and I said I didn’t know I was coming here and she said «oh not smart for you» like ok? What am I supposed to do now? While she was cleaning my nails she wasn’t paying attention (talking to her coworkers) and the blade nicked the the side of my toe and started bleeding. I had enough at that point and I was «ok I don’t want this anymore» and I tried to get up but she was like «no no! What?» And I told well I’m bleeding and she said «no I clean!» And I said no I’m clearly bleeding, I pointed to it, and you could obviously blood on the towel when I used it to wipe it away. She kept denying it while it was obvious as the fucking daylight outside that there was blood on the towel but to avoid making a scene, I just called it quits and finished up my pedicure. Rest assured, the my other foot got the same bloody treatment. Consistency is key right? While she was rubbing the hot rocks on my feet, one of her coworkers came by and started chatting, and she LEFT the hot rocks on my feet which obviously fucking hurt so I said ow and knocked it out of the way and she said «what’s wrong», I said «you burned my foot, would you find just finishing up so I can leave?»
Another sour look and another burn later, I was finally done with that God ugly horror show. If my toenails were the size the of 10 foot pole, I would rather get them cut by a chainsaw from a guy selling lobsters outside the back of his truck rather than coming here. I wouldn’t even use their bathroom, they don’t deserve my holy piss.
Thanks Todd Sweeney!

Okay so this place is interesting it’s the first of its kind that I’ve ever seen. It’s like a market place for people who know how to do nails, pedicures manicures evey brows etc while I was defiant pleased with my services pedi, mani, eyebrow wax I was totally dissatisfied with how long it took. We were there for over two hours which is flipping crazy. My nails and feet look fab still 2 weeks later but dayum we must find a way to make the time process more efficient shout out to Kayla she has my eyebrows on point!

Phillip c so great with nails
It’s hit or miss when finding a nail tech. I found Phillip to be the best but Monica and Jenny are great also. Don’t go expecting a quiet calm environment though.
Philip c Monica or Jenny are the ones

GO SOMEWHERE ELSE! TRUST ME!!!
Honestly, I’m not even sure how this places is still in business. I want to believe the women who continue to frequent this establishment have no idea of what QUALITY nail care looks like. That or the bay area transplants, like myself, who want to give it a chance are what’s keeping it afloat. Never the less, this place and the customer service they provide is absolutely HORRIBLE!
From the moment you walk in there it is utter confusion. There is no sign telling you where to go or who to talk to get service. You pretty much have to follow other patrons or ask someone where to get assistance. They have desk that has a sheet that you fill out with your name and what service you want and there are about two or three people behind the desk who direct both the customers and their staff to a station via microphone. These people are not friendly at all. And I’ve been here THREE times.
Each time I’ve been here for a pedicure I’ve gotten a different person and the quality of their work varies. However, I’ve made a point to see the same person (Vicki) the last two times I’ve come for my fill. Although she can be quite rude at times, she’s pretty funny. She spends her time talking to her neighboring technicians in their native language when she’s not asking you a thousand personal questions. I don’t like that she tries to push gel polish on you which is an upcharge from the regular polish. Yesterday, when I went to get my fill they didn’t have the color I got on my toes in gel polish during my pedicure so she says to me, «I’ll polish with this and add gel coat on top.» I’m like for what? Paint it with the regular polish and I can sit and let it dry. She instructed me that here was nowhere for me to dry my nails by fan. CRAZY! The time before that she didn’t even ask me if I wanted gel, just put it on my hands and charged me for it. That is an issue waiting to happen. Also, I told her since gel requires that you drill off the polish, when doing my fills she needs to add an extra coat of acrylic on my full nail, not just the part she was filling in. That way that it doesn’t become thin and break. Well, guess what happened? THREE broke nails today. I type all day and need my nails to be thick enough, as they always have been, to sustain my typing. I paid $ 48 (plus a $ 10 tip) for my pedicure and fill and I will be returning tonight to have my nails fixed. That’s too much money to ‘go somewhere else’ and pay to have them fixed.
Another example of their horrible customer service is, I called to make them aware of the issue and to ask could I return to get my nails fixed and was told when I called, «Although we close at 8, we start to shut down at 7pm so there is no guarantee we can get to you.» The same thing I was told Sunday when I arrived at 5PM and they were scheduled to close at 6PM. Now, is it me or should an establishment that closes at 8PM, in fact close for its employees 9PM? That way they can clean up and shut down their establishment at no inconvenience to their customers. If you close at 8PM, that means you’re last customer will be taken at 8PM, unless otherwise notified (like at a wash house — last wash at 8:30PM, door close at 10PM) I mean, am I crazy or has customer service changed for the worse?
I don’t recommend this place AT ALL. I’m sure there are waaaaaaaaaaaaaaaay better places to get the services they provide. They charge entirely too much to have such horrible customer service and or product (chipping nails). GO SOMEWHERE ELSE!!! TRUST ME!

Okay here’s the thing. My nails used to be fantastic. This was years ago when their store was in the smaller location. My nails is where I started getting my eyebrows waxed at and Kathy and Teresa are the only two people I trust with my brows.
Well, the last time I went, Teresa messed up the shape of my brow. It doesn’t really bother me since I can fix it with makeup, but it seems like they aren’t as personal anymore and just care about the money. They also raised the price for an eyebrow waxing from $ 8 to $ 12. Whatever. Inflation, sure. Once I came here and asked for either two of them but they ignored that and put me with a random lady who 1) dropped wax in my hair and 2) completely ruined my brows. I don’t remember who she was.
I do not get my nails done here. I go to Nails Palace by McDonald’s on Atlantic. I HIGHLY recommend them.
Their pedicures used to be cool. Now they are rushed and the wax is no longer free. Alex (male) did mine yesterday on chair 23(the towel they use for us to sit on was wet and had hair all over it. Gross.) The lady next to me was there maybe 15 minutes longer than me. We got the same service and I was done way before her. I felt rushed and like I didn’t get my $ 28 dollars worth. ($ 25 for everything with wax and a $ 3 tip because he actually took the time to put my sandals back on and actually clip them shut.)
The only reason my mom and I come here is to get the pedicure stamped on the card. After the 5^th one, on a different visit you can get a free eyebrow wax, nail art, or $ 10 worth of UVA tanning.
I know there were instances of fungus going around and supposedly drugs and happy endings. I’m not too sure about the latter but it wouldn’t surround me.
Once I find a new eyebrow technition, im taking my business elsewhere.
There’s also ghetto and ratchetness everywhere in this nail shop.