O’Reilly Auto Parts

Do yourself a favor and go to the Autozone right across the street. They’re much more knowledgable and helpful than the staff here.
I needed a new oil pan plug and my old one seemed larger than the standard plug. The first time I was sold the manufacturer spec’d plug was an honest mistake; yet after explaining what happened the staff member made no adjustments to her diagnosis based on the new information after looking at the old plug herself and just sold me the same sized plug again.
Well after having 5 quarts of warm oil dumped on me because the plug was too small my vehicle was stranded with no oil in it or functional plug.
I called, hoping it was possible to have a larger plug delivered, since my vehicle was now stranded with no oil or functional plug, per their recommendation, and the gentleman I spoke to said they only deliver to businesses but that he would speak to his manager for advice on a larger plug and said he’d «get in my car and take it over» (direct quote; I live less than half a mile away). He seemed sympathetic until he got back on the phone after a lengthy pause and his demeanor changed saying they wouldn’t sell me a larger plug since that’s what the computer tells them and even if they did there’s no way they’d deliver it (despite assuring me he himself would). His best advice was to call a service dealer (which would have required a tow truck, my vehicle being completely indisposed as aforementioned).
One step into AutoZone next door and the staff member immediately recognized my old drain plug as having been rethreaded once before, which was why it was slightly larger. 5 minutes later and I had the correct oil plug and my vehicle is running smooth.
The experiences were night and day.
If you want knowledgable and adaptable staff that know the ins and outs of an automobile to really get what you need go to Autozone next door; if you want a cashier for some turtle wax this place isn’t too bad.

I called this O’Reilly’s (yes, O’Reilly’s… Not Kragen anymore, folks!) at around noon on a Friday to order a replacement for the glass for my passenger mirror. Surprisingly, they said they could have it in by 4 that day and that someone would call me when it arrived. (Actually, I called myself around 5:30 when no one had called yet and it was there and they called me later to let me know it was in after I had already made the pickup. No biggie though.)
Unfortunately the part didn’t fit because I didn’t realize my passenger mirror was missing another piece. Fortunately I tested it in the parking lot so after I realized my error I just walked back in and got a simple refund. The folks at the counter are friendly, funny and know their parts. I’ll be back if I need anything else.

This place had the best customer service I’d experienced. Usually you get one or the other: selection over customer service. I got both when I went in today. As soon as I walked through the door, I was greeted and offered help right away. It was a slow time of day so I was just free to browse as I chose. I laughed when an employee rode a cart to the back filled with stock items. Pretty funny. Anyway as soon as I was finished I was helped right away. I needed simple windshield wipers and Chris helped me out right away. He was kind and knowledgable. Went right away to get what I needed and rung me up front right away. He also told me if I had any trouble with anything bought to come back and they’d install for me. Thanks guys!