Site for Sore Eyes

I went to see Lloyd for prescription glasses because I heard that he had a great selection on name brand glasses at a reasonable price. And he did! Although, I had some inconsistencies with my prescription due to fluctuation in my vision. He remained patience and steadfast in getting my prescription correct. The staff was very helpful with assisting me and keeping me abreast to what was going on the whole time while I waited for my glasses to return. I will do business with them again in the future when I’m ready to purchase my next pair of glasses. Thanks Guys!

HORRIBLE! I should have read the reviews before coming here! Seems everyone is unorganized, cant find papers, instruments, and their little laptops they use are a joke! The store was dirty hot and stinky. The receptionist was rude and didn’t smile at all. Had my eye exam, the Dr SEEMED nice. I had my own frames, but took the offer to get a free pair. The order was the first pair for driving, and the free ones for my computer use, up close. When I got my glasses I put them on and the script was way off. When I said something, they looked at me like I was crazy. The second pair were the same prescription as the first! I got there at 6:15, and I understand they close at 7. Even though the Dr was about to leave, she took me in the back for another exam, as she should! She was VERY rude, and angry, trying to rush me. When I tried to ask her questions, she ignored me, slamming stuff around. At one point as I was getting the exam she said in a snotty rude voice, «I don’t know why you are having problems reading this tonite when you read it just find the other day» Uhh, maybe because you are rushing me, flipping your eye thing back and forth before I have a chance to answer!!! I ended up leaving with glasses I cant even wear due to the fact everyone was standing there staring at me purse in hand ready to leave by the door! They said there was nothing they could do then and scheduled me for a week away since they were booked out. They also said they would call me is there was any cancelations. I had to call them, and got my appointment. I complained about how rude the Dr was, and the guy working there didn’t apologize! I am FURIOUS at the care I received here, and will further my complaint. They should not be in business. I’m going for second exam tomorrow and will update this review.

usually I am pretty satisfied with the service here but my last experience was horrible. I called to cancel my glasses order and I was told they don’t do returns and I could only get store credit, which isn’t true based on their own 30 day guarantee rule. then I was told I had to wait for their manager to get back from vacation, which was almost a two week wait. to top it off my contacts did not come in on time and I was asked to call back in a week.

Great customer service! I love my new Versace glasses, everything came out perfect! I recommend this company to everybody ! Mayra was very helpful! I really enjoyed my time spent here.

I am a first time glasses wearer and I have had the worst customer service I have received in a long time. The companies missions is as followed:
To provide expert eye care service
Our sales team and opticians aim to keep your satisfaction their highest priority
To provide free adjustments and minor repairs to your eyeglasses
To provide eyewear in about one hour (in most cases)
To make sure you’re satisfied with your purchase of an eye exam, eyeglasses, eyewear, or contact lenses.
To provide extraordinary value — every day.
None of which has been done, either by the local retail location. (4241 Century Boulevard, Pittsburg, CA 94 565) or by their customer service (Carmen). I am going on almost two weeks of trying to resolve an issue and still am waiting
I do not recommend using this company for your eye ware needs.

Honestly I thought everyone was attentive. The optometrist was really nice. She saw my prescriptions were still current, decided to refund my money back (my choice) and agreed with her. I bought the frames I wanted and a free pair, oh and $ 100 off since I did not have insurance. Now I’m just waiting for those glasses to come in! I’m pretty excited! Can’t wait!

If you don’t have insurance, they give you 50% off the price of your glasses. But if you do have insurance, you don’t get that discount. It’s not worth it. If your insurance covers up to $ 150 and the glasses are worth $ 300+, then you’d be better off without insurance at all.
I felt they were overpriced with a small selection of glasses to choose from. Also felt they were disorganized. They told me my glasses would be ready and by the time I got there they weren’t. I just felt like there was a lot of waiting around.
The employees were friendly and nice but at the end of the day, I wouldn’t recommend this place and I will not return.

I will never go there again. Bought a groupon deal, took my son to pick out glasses, got quoted and was even bein rang up (after he told me the second pair WOULDN’T be free, (see coupon above)
And they have to charge me 70 bucks extra for kids lenses, when I go to pay, I show them my groupon and the black older guy tells me it’s different prices if I’m using a groupon. So instead of my total being 198, he said it would be 460… Cheaper without the groupon? What a snake, and my 7 year old son was pretty bummed, he really liked those glasses :(

The store is dirty and cluttered. I brought my prescription in from my regular eye doc, who is excellent, but too expensive for glasses. I ordered an inexpensive pair from here. When I went to pick them up, they couldn’t find them. After looking for them for around 15 minutes they located them, in a different patient’s tray. The staff’s explanation for the mistake was that my name was similar to the other patient. It was nowhere close. The prescription was unwearable. They kept trying to adjust the frames to my face, but to no avail, the lens were incorrectly made (or maybe they were made for the other patient). I won’t go back.

this is alright i guess. the people in the front area are nice but i have a feeling i was misdiagnosed by the optometrist or they didn’t put much time and quality into the eye exam. she was fast-​talking like used car salesmen. my eye exam was about 15 – 20 minutes long which i thought was a reasonable amount of time. but then my brother told me about a different doctor he went to and that his eye exam was an hour long. it just seems like the hour long test versus the 20 minute test helps decipher whats really going on with the eyes. i’m frustrated with the fact that my vision wasn’t properly corrected and my insurance company only covers one eye exam per year. if you have the option, don’t go here. their frames are pricey anyways and if there’s a special going on make sure you ask what the catch is. i got caught up on that too.

Went to the Pittsburg location on Dec 10 2011 to do my eye exam for contacts and glasses. The optometrist was very friendly and nice. They were very helpful when picking out the right frames for myself. They spend a lot of time with each client and they get very busy on the weekends. My only disappointment with this facility is due to lack of knowing when orders are coming in. I had to called the store every weekend to find out when my glasses and contacts were in or not. Come to find out last weekend I had to call them again to find out if my order was in, they said both of my orders were in. So, I dropped in on Jan 14 and found out that my glasses were in and my contacts weren’t. I have been waiting one month for my contacts and glasses. Still have to wait one more week to get my contacts, should have bought my contacts from another place. Wouldn’t recommend this store unless you have patients for waiting over a month for your order.

Staff was a lot of help, took a lot of time with me, and even cut me a few deals. I found my new place for glasses.
I had a hard time finding frames I liked, and the owner asked me a few questions and started pulling out frames for me. Turns out he has an eye for what looks good on you, and matching your preferences. He can be a little familiar, but the relaxed vibe is nice: a family-​run kind of place.

This store has an optometrist and sells frames, but if you have a stigmatism or need bi or trifocals you will have to wait a few day to a week for them to get the lenses from an off site lab. It’s a small store, but they have a large selection of frames, everything from simple and cheap to popular and stylish. The optometrist is friendly, as are most of the staff, and are willing to help you find the kind of frames that you want, and in the right size for you.
If your looking for a good eye glass shop, and don’t wont to pay the really high prices of the one hour place, you check them out.
Their eye test fee is $ 53, but if you have insurance that should be covered.