T-Mobile

Just had a great experience with store rep «Jacob» @ The Pittsburg store. I knew exactly what was needed and he provide the service without any hassle. He helped with the phone selection (without being pushy with other phones) and provided perfect cloning of my old phone to the new one. This is what real employees do who care about there customers and work. He gets the highest rating for sure. Thumbs up for Tmobile in Pittsburg!!! Pay this guy!

I was just here and while I’m not crazy about the wait (not the employees fault, the store is popular) I was taken care of in such a friendly and efficient manner that I had to leave a review. Leo and Aramis were incredibly helpful and professional. I definitely will come back to them. I suggest this store highly for its customer service.

The new iPhone 6plus came out and of course I had to get it in PINK! I was greeted by the always smiling and helpful Leo! Amazing customer service as always. Then I was helped out my JOEL! He’s also a manager I believe he was a manger as well, any ways it was busy as heck it’s the day after Black Friday what did I expect! But as we waited for a available computer Joel kept professional conversation with me, showed me a few other products including the 0 $ down tablet which I defiantly jumped on, because we knew what phone I wanted he helped me pick out some reasonable priced phone cases, shortly after it was our turn, he made my transaction & my upgrade a walk in the park although the systems glitched he quickly called customer care and handled my problem, him and Leo work very well together as he handled that for me he had Leo get my gadgets and set them up and I was out of there with all smiles thanks to these two!!! THANK YOU JOEL AND LEO! Awesome team work!!! I love the location!

This place is ridiculous. I will never go back again. I went in to upgrade my mothers phone but they told me I couldn’t upgrade because I wasn’t an authorize user which I was… anyways I went to a different person and they started the upgrade process (didn’t ask if I was authorized or not) but then they wouldn’t upgrade because my ID is from out of state. Seriously?! I waited all that time for them to tell me I couldn’t do it because I have a NYS license??? I gave up and went to the other T-​Mobile on Lone Tree Way. They helped me upgrade with no problem

Friendly, efficient, knowledgeable, service driven, great deal … fun even — I KNOW — who thought I would EVER write this about a carrier — much less voluntarily coming over here to Unilocal and write this review. Bri is the young lady that helped me — just great. Moving devices off ATT and T AND Verizon to a single plan on T-​Mobile, saving money, completed in a timely manner in the store — and just a couple of hours later the systems had propagated and I am 100% in T-​Mobile land.
Thankyou Bri.

Wait times are awful and they never have anything in stock that I need. :(customer service is hit or miss. Occasionally I get someone good who is helpful, nice and quick but sometimes it is the opposite.

When I first went to switch carriers all was well. But when I came back to see why the early termination fees weren’t covered, they had no time at all to talk to me. They don’t care that I might have to pay out of pocket that’s ridiculous. Don’t switch over its a scam.

So all cell phone companies have long wait times and long transactions, that’s just truck nature of the beast. Came I’m to switch my phone and tablet from Verizon, had about a 15 or 20 min wait and was helped by Charles. My normal cell phone company rating is never higher than two stars but he was super helpful and knew what he was talking about. Service is meh, it’s pretty fast but coverage is not as vast as Verizon for sure. Loving the price, and I will return to Charles in the future

Carlos gave the best customer service my bf and i have ever received from any other employee. I hate going to the phone store because workers dont understand what we ask, so then they have to call their manager or tell us to call customer service. but he knew exactly how to do his job. He was energetic and patient and you just knew he really wanted to help resolve our very much complex issue. He calculated the three phone bills on our line, fixed the confusion, called customer service for us so our problem was resolved on the spot, and gave us clarity. He was a wonderful employee! 5 starz!

Been there a couple of times, employee by the name Charles helped me out a lot with my new phone, appreciate all the help man. Keep up the good work!

I would give this T-​mobile store (and T-​mobile, in general) 0 stars if possible.
I would give them negative stars, if that were humanely possible.
***BEWARE***T-MOBILE IS A BUNCH OF CROOKS***
This store is garbage. It is filled with workers who don’t know what they are talking about or doing, and they are liars, to boot.
I went to this store in September of 2011 to get on a family plan with my then fiancé, and to cancel my «month to month» plan. It seemed simple enough; I paid off the balance of the phone (around $ 300), switched my number over to his plan, and that was that. They informed me that I would be receiving one last bill for the old plan sometime in the next month, and then it would be cancelled. Seems easy and simple, right? Wrong.
I did received the last bill, for $ 80-​something, and paid it. We went about our merry way. About a year later, I started receiving collection calls claiming that I owed T-​mobile $ 686?! BULLSHIT. I tried calling customer service; they claimed that they don’t keep records past 6 months? Really?! You are a very large cell phone carrier, and you don’t keep digital records past 6 months? Mmhmm. Then the story changed, they claimed that I still owed money on the phone, and I owed a $ 250 fee for «cancelling my plan». I asked how I would owe a fee if I didn’t have a contract, wasn’t that the point of a «month to month» plan?
I also tried calling the store, stating that I had my credit card statement where I paid off the phone, trying to get a straight answer out of someone on how I could owe a cancellation fee on a month to month plan that involved no contract. I got no answers.
Fast forward to now. My husband got tired of the run around and arguing with people on the phone so we are «settling» with T-​mobile for the low price of $ 273. When we really didn’t owe them a dime.
I will never ever use T-​mobile again, and I will tell this story to everyone I meet to warn them not to give their money to these crooks.

Customer service is amazing. UNDER NEW MANAGER ALEX was the best the guy is working by himself multitasking gave me great deal saved me cash even after I had to do a return. Got on a family plan and I’m super stoked. this dude just needs a clone of 2 to handle the workload. OVERALL HAPPY. DO RECOMMEND IF NEW SERVICE.

I have been a loyal T-​Mobile customer for 6 years. The associates here are very unprofessional, unknowlegeable about selling phones and don’t care about customer service.
Initially the sales associate at this particular t-​mobile sold me a phone under false pretenses I’m guessing to get a nice commission check. I was not told by the associate that I was signing up for monthly installments to pay for my phone. Then he told me that I would receive a $ 200 rebate, but he entered my information incorrectly and the rebate was denied. After being on the phone with t-moble’s rebate customer service and then the loyal customer service for just shy of an hr and a half I was told that if I could provide documentation that the information the associate entered was incorrect I could go back to the store and resolve the issue. I found the receipt and went to the store.
Sydney B was assisting me and Lawrence was next to her the entire time. She attempted to assist me but really wasn’t in the mood to. I asked if the associate who’d helped me 3 months prior was in and she said she didn’t know who it was eventhough his ID number was on the receipt. I was on hold with the rebate center when I walked in and after being on hold for about 15 minutes Sydney told me that she was being tranferred to the rebate center from customer service so I could hang up. 20 minutes later after making several comments to Lawrence about being on hold for so long, Sydney told me that she couldn’t be on hold all day and needed to help customers. When I walked in there were no other customers and while I was there 2 people who were together walked in and Lawrence assisted them. I was the only customer in the store when Sydney made the comment, so I’m not sure what invisible customers she wanted to help. I expressed that I was on hold prior to her being on hold and that I hung up because she told me to, so she couldn’t just hang up the phone. She sighed and then several seconds later a rep answered her call. Thank God. Since I’d already spoken to a supervisor a few hours prior, I asked Sydney if she could ask the rep to transfer her to the supervisor that I spoke with. She handed me the phone and I asked the rep if I could be transferred to the supervisor I spoke to earlier. I then proceeded to tell the rep my situation and Sydney said, «I could have done that if you would let me do my job». I reminded her that she handed me the phone to speak to the rep. I didn’t ask to speak to him.
Sydney then began making comments about she «definitely» needed to go to lunch now. She continued to sigh and leaned against the counter with her arms folded. I told her this was her job and to please not to act as if I was stressing her out. Sydney proceeded to tell me how she hadn’t eaten all day and had been at work for 4 hours as if any of that was my concern. Lawrence was standing next to her the entire time and didn’t offer to help or take over and there was another gentleman in the back walking round that could have taken over. She then said I was rude. This took me completely by surprise because I’m not a rude person and hadn’t done anything offensive to her. She had an attitude with me and was saying smart aleck remarks. I didn’t have a bad attitude. I asked Sydney how I was rude to her. She didn’t reply. I pointed out that I hadn’t raised my voice at her, I didn’t call her out her name or say anything disrespectful to her. Sydney told me there were «other ways» to be rude and then told me to get back to my conversation with the person I was on the phone with. Lawrence then begin showing her something on one of the phones and they both laughed. The rep on the phone handled my issue.

So I came to this store early this month in search of a new phone. I had to replace my old phone because the darn thing kept breaking down on me!!! Seriously, I was soooo through with Blackberry… so anyhow… I came in there with a phone I had gotten from an outside retailer and the sales associate Chris helped me out with trying to get the phone to work. Short of it, the phone was crap (after Chris spent mucho time in trying to get this thing to work). I got my money back and came back to Chris. He was very helpful and got me to buy a brand new Samsung Exhibit II which I am loving (btw, I am anti-​touch screens). So yea… a few weeks pass and this new phone acts up on me and I had to go back to the store to exchange it for a new one. Instead of Chris, CARLOS helped me out and hooked me up with some good info. He was super helpful as well and very skilled in putting on my phone screen protector ;-) SO… if you’re a tmobile user and need help with anything look for Carlos or Chris both men are great guys, extremely helpful, and will take care of you!

Okay kids. Long story, and I will make it short as possible.
1) Glenn serves me and Dad. I am trying to port my old number into our family circle. Glenn doesn’t add me to the account, when he totally could have, and should have said, «Hey, in case you have trouble later, you should be added to this account.» Fail #1. Glenn also fails to tell me that my attempt to port number in was denied. I don’t find out until THREE DAYS late I go to ANOTHER T-​Mobile store. Glenn, dude, just tell me that it is NOT accepting the match between my account # and my PIN. (Verizon gave me an incomplete account number… TWICE…so it wasn’t actually T-Mobile’s fault, fyi.)
In sum, I feel bad for the number of customers Pittsburg/​Glenn are servicing (the line was long) and you were super friendly, but you DO need to tell me if something isn’t working, and you should cut it off at the pass an anticipate troubled waters ahead. Next time I need T-​Mobile, it will be in Walnut Creek, with a woman. Women of T-​Mobile rock. The men… not so much.

I was a long costumer at this t-​mobile store and one day I walk in there to bu a phone and I told the sale rep Oscar that I wanted to add line to my account but I did not want a 2year contract wit that line so then oscar said okay. a month later I ported out of T-​mobile and came to find out that the sale rep sing me up for 2years contract so when I when back to the store they ass manager and some other loser rep that said im training to be a manager acted like dicks and said no ur stuck wit the contracts and we are not canceling them to make u happy so I ask for the store manager and they said his not there and kept giving me the run around and when I talk to the store manager he said he can’t do anything that I ha to talk to costumer service and costumer service said I had to talk to the store manager T mobile has lost there costumer service. I am at Verizon now and I’m gald I left them thank u T mobile after I was a costumer for 4yrs u fuck me over I don’t recommend u to that t mobile store and to the regional manager I recommend u to hired a new staff there wit people skill and costumer service. the sale rep cant even look me to my face after that they fuck over people all the time and t mobile cant only say will look in too it and thats thats they never fix my contract dont trust them and read what they want u do sign