Burton’s Total Pet!

I love Rufus. He is the African gray parrot that lives here saying hello and goodbye and when you walk away he says come ‘ere. So friendly and makes you feel good when he wolf whistles at you:). Nice little store that has some great dog toys and lots of dog food (unfortunately not Hugo’s). Friendly staff as well.

I came here to look at the fish they had for sale. At the store there were two employees and no other customers in the store. We looked at fish for about 20 minutes and neither employee offered to help us. We were planning on purchasing several fish but since the employee’s couldn’t care any less we just left.

Strange, a mystery. I bought a bunny there years back and would get food and toys there, a pretty regular customer over the years. I came in with my daughter after having seen a lovely lop eared bunny a few days before and urged to consider buying by a salesperson there.
Tonight, a different clerk would not sell us the same bunny. Said he was waiting for the «right owner». Would not explain why at all, though I admit he was polite about it. Told him I’d owned a rabbit before and my profession, that was no good though… sad for my daughter too. I won’t be back. For animal friends, there are plenty of rescues who need a forever home around Christmas time.

I really hope that I can protect other people. I worked at this place and it was a terrible experience. The general manager, Steve is a bully to the female employees in particular. Burton condones this behavior and does not care. Burton made excuses and allows this behavior to go on even after being notified, in detail. The day after I was hired, every single female that worked there warned me about Steve and his lack of patience, respect and stability. Steve is very condescending and does not hesitate to hurt someone’s feelings. Employee or customer. He does not train his employees, they have to figure it out on their own. Then he talks to you like you’re stupid because you don’t know what you’re doing when in fact he is the one that is supposed to be training. He doesn’t seem to understand what a general manager actually does. Managing people is not something he should be doing. When I contacted Burton after I quit, he was very nonchalant and said that Steve does not have patience. He blew me off in a very unprofessional manner. I previously worked as an in-​home dog trainer for over five years and I dealt with some difficult people to say the least. Some where almost impossible to deal with. It was very hard work but I never had a problem helping individuals, communicating with them and teaching them. Burton was aware of my previous work experience and when I told him what Steve had been doing he turned it around on me and said that, «It’s not as easy working for people instead of dogs.» Burton claims to be very educated when it comes to dogs and dog training. If he was as educated as he claims to be, he would be aware that dog training is more a training of people instead of dogs. Most of my time was spent specifically working with people. I guess it was easier to just blame it on me, the new employee. Steve made me feel very uncomfortable and said insulting things to me in front of customers. I had customers tell me that it was OK and ask me if he was always like that. I had customers comforting me. I witnessed Steve insulting other employees that were female in front of customers and those customers were comforting those women as well. Burton is aware of all of this but chooses to not do anything or reassure me that he would look into it. It is so disturbing and ridiculous that a general manager would treat females in such a fashion and not only get away with that but get paid to do it. That speaks volumes about Burton himself as a store owner and as a human being. I have never experienced such a harsh and volatile work environment. The other females in the store walk around on eggshells and put on a smiling face. I lost count of how many comments were made to me, in private, regarding the negative impact that Steve has on the employees and the customers. I did my part and reported the behavior to Burton. It is extremely disappointing that the employees are treated so poorly for such hard work. When we grow up we are told that bullying is wrong and that you should always tell someone if you you’re being treated badly or harassed or you are seeing other people being treated badly. Burton does not have empathy in this regard and would prefer his employees to keep their mouth shut while Steve walks all over them. It appears that the other female employees are too afraid to speak up. I’m not afraid of Steve or Burton so I will speak up. Nobody deserves to be treated the way that Steve and Burton treat people.

The employees are nice enough. They’re the only place we know of that sells the diamond high energy dog food, so that’s why we keep coming back.
Only thing I dislike is that I spend nearly $ 100/​month here in dog food and they have no perks/​stamp card. They would lose my business if someone who offered perks sold it.
Throw your customers a bone every once in a while! Lol.

I like that they host discount rabies clinics
I do have a problem that rabbits have no value placed on them but cages do.
They don’t sell rabbits. Bad idea, this discounts value that animals have.
Cages do have a price
This store has a horribly loud bird at entrance

Location is okay, the store itself is pretty average. But this is definitely a pet store that I feel more comfortable with compared to some of the larger chain stores.
I like just going in to visit the animals. Burton’s has birds, guinea pigs, rabbits, hamsters, turtles, etc. Sometimes even chickens. No cats or dogs at this pet store. You must go and visit Rufus, the grey bird you’ll notice to your left when entering the store. He’s a funny fella… does a whole range of interesting noises. That bird is good at doing exact imitations of cash register and phone noises; must drive the employees crazy though. Also if you’re looking for bunnies, this location has the biggest selection of lionhead rabbits I’ve come across. I know many people have an issue with getting pets from pet stores rather than adoption centers, but honestly Burton’s seems to have some good policies for buying pets. I got a rabbit there and they would not sell you the rabbit unless you also purchased selected cages to go along with it. Cages came with the necessities, food, water bottle, etc. and ran about $ 200 but I was impressed that they had a policy like that. I know some people aren’t a fan of it but to me it shows they aren’t just willing to give away pets to any random who wants one and that they care about whether or not you are serious about taking care of the pet and getting them a proper sized cage rather than squeezing a bun into a small cage.

This location sells bulk food for birds which is why I stop here. They do not seem to have as much food to pick from as their other locations. I find myself driving to the Cranberry store for the fruit zupreem pellets that my bird loves since this store does not carry it.
They have a ton of natural foods for your pets like Halo and Blue Buffalo brand items. They have dog bones and treats that you can purchase by the pound.
This store is a quarter mile from Petsmart. Their prices are just as competitive and this location has employees that know what they are talking about instead of just working for a paycheck.