Edible Arrangements

I got a call at 2:30pm that an edible arrangements was being delivered to my house. I had dinner plans and I wasn’t getting out of work any time soon — besides, I had no idea who would send this to me (my husband isn’t like that, my parents were out of town at a wedding…) And I hadn’t had a day off of work in three weeks — so the combination of stress and this being out of the blue put me in a panic. I called the East Liberty store on Penn Ave since it is the closest and — panicky — tried to figure out who sent it and why and if there was really a burgler or something at my front door or if there really was a deliver from edible arrangements (ok, yes, a little crazy, but… I am really stressed!) She was very very kind and reassured me that though it wasn’t her store, she was pretty sure it was real. About 20 minutes later I received a call from the North Hills store — they had heard from the East Liberty store manager! Even though the East Liberty group wasn’t involved — had no business to gain from it — they took the time to talk to a stressed out person (me) and then follow-​up by calling another store.
My experience with these guys is they have EXCELLENT customer service.
Additionally, the chocolate covered strawberries are delicious!

A gift from my children was delivered to the next door neighbor, with no note on the door to even notify us that the delivery of the fruit basket is delivered next door. The neighbor stored the fruit basket outside and gave it to us 24 hours later. Fruit is not even edible now. Very poor execution of delivery. Never use this service any more.

The staff at this location in East Liberty can really use customer training. They should all be sent to a customer service boot camp. When I called to inquire about a purchase I had recently made I had gotten a rude person on the phone who made it loud and clear that I was being a inconvenience.
With so many Edible Arrangement vendors in town I would think this location would treat it’s customer better since there is so much competition.
This place is the pitts.

On December 12, my husband and I ordered two edible arrangements from this store. The baskets were supposed to be ready for pickup by 9 AM on Christmas Eve. On December 24, my husband and I drove through the snow and showed up at the store at 9:30 AM. The owner was there and told us that she did not have any of the fruit in stock. Why did she not call us at, say, 8:30 AM to let us know that our order was not ready for pickup? We drove out there for nothing. The owner had no idea if she would even get the fruit supplies in stock that day. I handed a printout of my emailed receipt to the owner. She said that she did not have our phone number, although the number was clearly printed on the receipt. In addition, she said that her store address was our apartment address! Her employee had to tell her that the address was for the store and that our apartment address was on a different part of the receipt. How could she not know her own address? I was angry about the level of customer service, so I considered canceling the orders, but my husband did not seem as if he wanted to cancel. If we did cancel, we would have had to find other, last-​minute gifts for our relatives. The owner did offer us a $ 25 discount and free delivery to our apartment later that day. In the mid afternoon, my husband and I still did not have our baskets, and the owner had not yet called us with an update as she said that she would. We called her, and she replied that our baskets were being made and would be delivered soon. The baskets were delivered around 4 PM. I do appreciate the $ 25 discount and free delivery, but the owner needs to improve her organization and communication. As for the appearance and taste of the fruit baskets, my family and I did enjoy them. We just had to be sure to promptly eat the fruit so that it did not go bad.

Edible Arrangements are a great gift for somebody who likes great food, and ideal for somebody who doesn’t need more stuff. The fruit looks tempting and tastes delicious, with or without the yummy chocolate covering.
I have ordered twice from this company, both times online. In each case, delivery was prompt and the gift was oh so welcome. Edible Arrangements are now the go-​to gift for me to send a couple of people in my family.
Prices are kind of high, but I actually end up spending less for an Edible Arrangement than I would for flowers or other gifts. And I know that the Edible Arrangement will be enjoyed – I can’t always say the same about clothing, household gifts, or even flowers.
A word about ordering something perishable that you will never see: This business has delivered exactly what I ordered, even though I was ordering from out of state.