Four Points by Sheraton Pittsburgh Airport

This hotel is absolutely disgusting. Hair in the food, dirty carpets and walls, spiderweb outside my bedroom, broken window to outside (first floor), no shampoo in room, no iron in room (then they brought one with gunk on it that started to stain my clothes). I can’t believe this place is a Starwood. Do not stay here — it’d be better to sleep in your rental car.

This is a long overdue review.
I traveled to Pittsburgh on a week-​long business trip. Given that I prefer peace and quiet when not in meetings and social events, this seemed like a great situation. As many other reviewers have said, this hotel is very much hidden away, with a great team of very courteous staff. Unfortunately, many other factors ultimately made this a very average stay despite the staff.
Let’s start with the good. When I first checked in, front desk manager Michelle was extremely friendly and checked me in promptly. In addition, my request for a fridge and microwave involved only a one-​time charge of $ 10, which is more than reasonable. The hotel shuttle staff was great too. Although officially, their shuttle is for airport transportation only, but they offered to drop me off at Robinson Town Center to be picked up later so that I can do some shopping. For the entire duration of my stay, it was rather hassle-​free.
Notice that the only positives I pointed out relate directly to this hotel’s service. That’s because the level of comfort is simply not there. Despite the great service, the staff obviously has to make do with what they got. And what they got here is an old hotel building in a bad situation. First, the room I stayed in was particularly damp. Granted, the week of my stay also happened to be rather humid. But when I put on my dress shirt that was hung in their closet, it felt wet! That level of humidity inside a room is absolutely absurd. Second, the air conditioning was extremely loud, and not entirely functional either. Though I could have raised this to the management’s attention, but I chose not to because it wasn’t intolerable and I don’t think there’s a short term fix for it. Third, the hotel wifi, although free, is very slow. I believe it was outsourced to a third party provider named Ethostream. Perhaps due to the age of the hotel, no ethernet corded online service is provided to the rooms. This made getting work done in the evenings after a day of meeting extremely difficult, as my company uses cloud storage solution for many shared documents. The fitness center contained two treadmills, two ellipticals, one recumbent bike, and a set of free weights ranging from 5 lbs up to 50 lbs. Curiously, 30 lbs weights were missing. One of the ellipticals is badly in need of replacement or repair. The room is cooled by a wall-​mounted A/​C unit with a non-​functional ceiling fan. Courtesy towels and water cooler is provided for cleaning and hydration. There’s also one single wall-​mounted LCD TV. In other words, the fitness facility here is rather barebones. Speaking of LCD TV, hotel rooms are equipped with old tube TVs. So if you watch a lot of TV, you’d get disappointed. When the A/​C kicks on, your TV volume will need to be raised up to at least 50% for audibility. Going back to the level of humidity. My bed felt somewhat damp too, perhaps partially due to the fact that the hotel is surrounded by small hills that tend to trap moisture in humid environments. And speaking of location…
So, the hotel wasn’t always «out of the way». The staff told me that once upon a time, the Pittsburgh Airport was much closer. After moving the airport, they also eliminated a highway exit ramp that used to lead directly to the hotel. Normally this wouldn’t be a problem, but the Pittsburgh taxi service is atrocious. You can’t prearrange pick-​up with taxi drivers either, as they are not allowed to arrange fares for themselves. Every taxi fare MUST go through a central dispatcher due to union rules. What that translates in to is that when you need a taxi, you absolutely must call ahead. Even if you do, chances are they will be late to pick you up.
All in all, the staff was tremendous. They are absolutely making the best out of a bad situation for the hotel. The hotel is old, and inconvenient as far as accessibility is concerned. Despite the great service I received, there’s only so much the staff can do when the physical environment is so challenging. So I can’t honestly recommend this hotel for any extended duration of stay. However, I can certainly see how this may be a great park-​stay-​fly situation.

Although there is building work ongoing. This is the filthiest hotel I ever stayed in. No bath mat, no ironing board, no laundry bag, unclean used towels, unclean used bed linen. Checked with my work colleague the same.

Well that hotel was a big disappointment.
–It is at a weird location
–Has dirty rooms/​bathrooms
–It’s noisy
First of all it’s at the end of a road in an industrial area. So at night it is a bit scary to drive there. We almost turned around thinking there can’t be a hotel at the end of the road. And once we got there there was some construction going on.
The room was old and the bathroom was dirty. How hard is it to spray the corners of the shower with bleach? It was badly discolored. Also shower curtain was kind of an orangish yellow color in the bottom part from months of not being washed. The AC unit was extremely loud and woke me up every time it went on. The walls were too thin and we could hear the people in next door talking. The bed was also old and uncomfortable. Even the window was covered with dust from outside. Only good thing about that place was the free bottle of water I guess.
All and all I would not want to stay there again. I’d rather stay at a one star hotel. I don’t know how Sheraton gives its name to a property like that.

This hotel is in the middle of a complete remodel. None of the interior pictures are accurate anymore.
We booked on Priceline, so we had no idea we’d be staying in a hotel currently under construction. However, besides some confusion when we enterered and some dusty cooridors, we weren’t bothered by the work going on.
The rooms are beautiful. They are brand new and the design is impeccable. Hubs described the bathroom as «gleaming.»
Pros: Beautiful décor, brand new everything, mounted magnifying mirror in the bathroom, and really good music playing in the lobby. Even the little cards around the room are lovely.
Cons: No free internet, except in the lobby at the hotel computers.
At check-​in, hubs wasn’t asked what type of room we wanted our how many keys. We got one key and a room with two double (not queen) beds.
The room smelled very perfumey when we walked in.
I had to go up two flights to get ice. The ice machine on our floor was still in the box, just sitting next to the Coke machine. The next floor up the machine was out of the box but apparently not plugged in and still had plastc film on the face. By my third try, this little Goldilocks was able to find an ice machine that was installed, plugged in and churning out ice.
The information booklet in the room doesn’t list the pool hours or the internet situation ($ 6 per day).
We paid $ 50 on Priceline and I think it was a great deal.
When this place is finished, it is going to be amazing. They have a temporary lobby right now and their «gift shop» is two bookshelves of snacks and bottled water. It’s 20 minutes from downtown or 45 minutes if you’re heading to a Friday night Pirates game.

Regular Business traveler here — rolled in at 10PM and was informed that their kitchen is closed, gave me a pizza delivery menu… This was after the person at the front desk answered and made a phone call without acknowledging my presence.
The property itself and the rooms are sub-​Holiday Inn quality. There were bugs in my room, the trash cans hadn’t been emptied from the prior occupants. The water coming out of the tap was periodically brown.
Called the front desk to get me a taxi and was told that taxi’s don’t come to their hotel because of it’s location (it is in the boonies). So I had to take a shuttle from the hotel to the airport to catch a cab. This threw off my schedule considerably and jacked up the cab fare. Adding insult to injury, the cab driver told me that he picks people up from that hotel all the time.
On the plus side — they have a complimentary airport shuttle and the driver’s are great.

Booked two nights, stayed one. Going to the Marriott. It is true, this place is a sh*!hole and you should heed my warning and not stay here.
Unless of course you like stains everywhere, dents, mold, stained towels, stained bed sheets, mold, rust stains, stained furniture that you should not sit on and the fear of bed bugs.
You also run the risk of injury, because in the front lobby there is missing tile and they threw a carpet over it. Tripped on this hazard twice.
There is also construction going on, apparently the are remodeling. However, I think they should just tear it down. So, if you also enjoy lots of construction, go ahead and stay here.

Ewww. It’s not good when that’s the first word that enters your mind as you walk into a hotel room – actually the hotel room’s bathroom, to be accurate. But still. I’ve had good luck with Starwood hotels until this experience, and it’s even more disappointing that my first bad Starwood experience happened with one of my aunts. The room was tired looking. The bathroom was beyond tired – it smelled, was visibly dirty (hair in the drain; an unflushed toilet; hair and dirt on the floor; a stained, smelly shower curtain), and even though the room had two beds, the bathroom had just one towel. I was able to find a housekeeping person in the hallway and get more towels. We were only staying for one night, so I didn’t bother letting the hotel know about the dirty bathroom. I didn’t think that things could get any worse, but they actually did for my aunt. She accidentally left her CPAP machine in the hotel room, and her many, many calls to the hotel asking that the hotel send her CPAP machine to her (at her expense) went unreturned until she contacted headquarters. It took three weeks for her to get the machine back, and the machine arrived COD. Given the hotel’s lack of responsiveness, it could’ve at least paid the shipping. Ugh!

Stayed here with my son and his hockey team and had several issues. So, here goes:
1. Place is not close to any restaurants.
2. Girl at check in was not very nice and had an unkept appearance
3. Bar/​Restaurant was slow and food was bad.
4. Could not bring outside food in… like a pizza party for a hockey team. Even though the restaurant could not keep up with us.
5. Lights in my room were burnt out
6. Room was dirty
7. Breakfast was not ready at 7am when they said it would be. No catsup or juice.
8. son got stuck in an elevator. Staff said it happens all of the time.
The best part of my stay here was as I was driving away knowing that I will never stay here again. And, I will think twice of ever staying at another Sheraton/​Starwood ever again.

My boyfriend and I spent our 5day 4^th of July 2012 vacation here.
PROS: Friendly front-​desk staff, free-​wifi, 1 exit away from the mall and free breakfast passes for 1 day… to offset some of the CONS.
CONS: The hotel is on a dead-​end road (1 way in and 1 way out), horror movie style, you definitely need a car and a decent gps OR be prepared to go broke on cab fare, because NOTHING is in walking distance, the restaurant and lounge waitstaff are almost nonexistent, i.e. closed if not enough guests are checked in, some of the cleaning staff are unprofessional. for instance, putting the ‘do not disturb’ sign outside of the rooms on our floor and leaving for the day– without cleaning, the 2 entrances, closer to where our car was parked were out of service (broken key readers), they have poor plumbing– we had been assigned 3 rooms in 5 days: rm 1, day 1 dirty bathroom, immediate switch, rm2 days 1 – 4 dirty pool of water due to poor drain in shower, rm 2 day 4 toilet overflowed, rm3 day 4 – 5 dirty pool of water due to poor drain in shower and poor drain in bathroom sink (mildew and grime on sink stopper), there was no plumber on-​site, the tissue box was empty EVERYDAY and to top things off, the pool had no lifeguard for our entire stay.
Cherry on top: I suspect 80% of the staff are on Work Release from prison.
TRAVELERS BEWARE.

Bugs everywhere in my room. Poor service, poor managemnt, poor experience!!!

This place has really gone down hill fast. The carpet is coming apart there’s stains all over.
House keeping needs to be sent back to training. I had beard hair still in my sink.

This is the most disappointing SPG hotel I have ever stayed at. Here are objective reasons why:
1. check-​in and check-​out was unpleasant
2. room– dirty
3. food– bad service
4. noise– really really really really loud.
See below for details.
check-​in: the first greet from a hotel really sets the tone for the stay for me. I wasn’t greeted. A woman who was on a cell phone paging another staff member hand-​motioned me over to her side of the counter to check me in. She gave me my key and had me on my way. I asked her where my breakfast vouchers were as this was part of the rate that I purchased. She said to me «if it’s not with your keys, then you don’t get it.» I kindly asked her to please re-​check, at which point she gave me the stink eye and repeated herself again that if it wasn’t with the key, then I wouldn’t get it. I asked again– this time, she got another desk person to check the computer for her. I turned out to be right and she didn’t even apologize. I had to ask where the elevators were because as soon as they handed me the room key and the vouchers, they were chatting with each other.
room cleanliness: nightmare room. I’ll start with cleanliness– I found strands of hair in the bathroom stuck to the wall, on the ceiling; I also found hair stuck to the lampshade on the desk. It was one of those rooms where you felt the need to walk around with your shoes on the entire time.
noise: I have stayed in many old hotels where the ac/​heating unit gets quite loud. But nothing compares to the one at this hotel room. I am a fan of white noise/​background noise when I sleep, but this is no white noise. It was so loud that it kept me up after my 18-​hour day. I finally decided that it would be better to freeze and get some sleep than to stay warm and awake. 4:30 AM– I heard the hotel phone ring. I picked it up, no answer. Turns out that it was the wake up call for the room next to mine. The walls are paper thin. I tried to go back to sleep, freezing cold, when I heard girls in the next room who decided to talk like valley girls saying «come on~ we haaave to go!!! Waaake uuuuuuppppppp~» I heard their TV, them taking showers, I heard EVERYTHING.
bathroom: I’m 5’4″ on a good day. The showerhead was too short for me. I did have to hunch under the shower head. The only pro about the bathroom is that there’s decent water pressure.
Internet: they have free wireless. But this doesn’t mean anything as it has low connectivity everywhere. Honestly, I got so fed up that I just went to a nearby starbucks to work and used my aircard when I was in the room.
food: I went down the next morning after a sleepless night for my free breakfast. The restaurant where breakfast was served was very dimly-​lit. I felt like I was eating in an abandoned cage. There was one server, who didn’t even bring me water or coffee. She was good about bringing me my bill at the end though. It was buffet style of your typical breakfast items: eggs, bacon, sausages, fruit, yogurt, etc. The quality was decent. I had to flag down the server for silverware after standing around the buffet for about 4 minutes with food getting cold on the plate in my hand.
Check out: I had stayed here 2 days. I was ready to check out after the first night and go elsewhere, but all other hotels in the area were booked so I had to just suck it up. I had lost a pair of gloves sometime during my trip, so I asked the front desk person if they have a lost and found and if she could please check to see if any have been turned in. She didn’t even look. Just said «I haven’t had any turned in». How would she know? Has she been working there for the past 48 hours? I just handed in the room key and left. No ‘good-​bye’, no ‘thank you for staying with us’, and no ‘how was your stay?’

Hair in bathroom, no booklet on the hotel to at least let us know hours and policies on the pool, etc.
If Priceline wasn’t so hard to deal with would not have stayed.

Absolute crap. So far out of way, it was creepy. Old tired room, carpet coming up. No creature comforts. A tube of something was found behind bed as I was looking for a plug for my phone. Best case scenario would have been a tube of toothpaste, my fiancé said «gross. It could be lube or something. DO NOT touch it!» My question is, even if it was an innocent toothpaste, why was it even there? Hotels have cleaning staffs, right?
Breakfast, the next day: I walk into buffet and am greeted by a surly hostess. Breakfast looked terrible anyway. I go to grab a cup of complimentary coffee. Every pot is bone dry. I ask and again receive a lazy, rude response from her. I just walk away in midanswer, giving her the same respect I have received.
We get room service and the same jerk walks into my room, all smiles (of course, she wants a tip… AWWWWWKWARD). I got a big greaseball that was called a burger. My fiancée got a contintntal breakfast with a stale donut and old fruit. We had coffee that tasted like chlorine.
Pittsburgh is a decent city. Sheratons are usually great. Don’t ruin your impression of either by staying here.

Its a hotel room… Decent palce to sleep but about 5 miles from the Airport in industrial park. The shuttle was 60 mph ride on quick curves in a 35 mph zone. Entry staff was decent. Plastic cups in the room and no water bottles. The other killer is no roomservice after 10 and no food downsatirs after 10:30. I am not staying here again.

$ 70 on Priceline
Clean. Functional. Just a hotel room.
Its hard to find the hotel. I suggest having a GPS and going slow because the deer will jump out in front of your rental car when you least expect it.

I travel for a living. So I have criteria for a hotel. Let’s go through them — five criteria, five stars — seems like a reasonable thing.
1) Comfortable work area. When I get to a hotel, I generally need to check email and do a little work. A comfortable work area with wifi that doesn’t require me to mortgage the house (preferably free — I don’t have to explain free) is required. Enough power sockets required to power my 3 – 4 gadgets overnight.
Four Points by Sheraton has free wifi, a nice swivelly leather chair and a reasonable desk that allows me to actually open my laptop without bumping into the crap they put on the desk. One star.
2) Bathroom. Given the security conditions, reasonable toiletries and a decent shower.
This hotel has an epic fail here. The shower is only five foot tall. I’m over a foot taller than that. Ducking to wash my hair is not fun. The toiletries are so-​so — nothing special. I’m not giving this one a star.
3) The Bed. It has to be long enough (six feet is a minimum) and not so stacked with pillows that I have to throw them all off to get in it. It has to be comfortable, not lumpy.
Not enthused by the bed. I got a few hours of sleep, but not enough that I didn’t have a hard time during the morning until my coffee kicked in. No stars here either.
4) Breakfast. It has to be reasonably priced, with nice staff that aren’t bugging you every ten seconds, with something akin to a TV or newspaper so you can catch up. Hot breakfast that actually tastes good is good.
This hotel has a buffer style breakfast. At $ 8.25+tax, it isn’t overpriced compared to some I’ve seen. It’s ordinary with hot and cold sections, the usual juices waffles and pastries. The hot section had omelets (pre-​made), bacon and sausage, country potatoes, and corn beef hash. All reasonable, but not spectacular. There is one TV in here, which is tuned down so it doesn’t interrupt, tuned to ABC. The staff are friendly and attentive without being obtrusive. Yes, another star here.
5) Room and Hotel «feel» — ok, this is the touchy feely one. The staff are friendly (even when Amex was being obnoxious) and it wasn’t a noisy hotel, but it’s in the middle of nowhere. Book your cab ride early. It does have a shuttle to the airport every 30 minutes in the AM, and you can call from the airport for it in the evening. I guess this is a plus, but I’m left unenthused by this portion. Given the hotel is in the middle of no-​where, a half hour outside of Pittsburgh, it’s kind of out of the way. Half a star?
So count em up and you get 2.5 stars. At the end of the day, this guy is average — I’ve stayed in better, and the shower is a disaster.

Gross!
I am a flight attendant and I stay at a ton of different hotels. This one is very nasty.
The beds have holes and stains on the sheets and blankets. The shower curtain in the bathroom smells so foul that I don’t even want to be in the bathroom. Actually, the overall room is quite musty.
I went to the restaurant for dinner and it left a lot to be desired. I would not eat there again. Poor service and low food quality.
Ohh well. Hopefully I won’t have to come back!

Stayed in this hotel overnight this past week. Aside from the fact that the locatation is very very odd (in an industrial park area), it was a very nice hotel and reasonably priced at about $ 125/​night.
The room was clean, the lobby was very nice and the staff were courteous and friendly. Being outside of downtown PIttsburgh and near the airport, its a good place to stay to keep out of the city.
I doubt I’ll stay here again, but its not a bad place.