Greyhound Bus Lines

For being located in Pittsburgh, they live up to the part of their name being the «Pitts.» They have filthy buses, filthy pit stops, wait forever in between buses sometimes, some rude employees but not all, the seats are insanely uncomfortably stiff without enough leg room, I’m afraid to touch the upholstery for fear of contracting a contagious disease, the driver didn’t announce the location of one of the pit stops, so I was clueless as to how close or far I was from my ultimate destination, they make you wait forever for your first bus and you usually end up waiting… ON THE DAMN FLOOR!!! NASTY!
At another pit stop when I decided to get food, the selection was limited to fatty, unhealthy, oily, day-​old food with prices that are over-​inflated to pay for their intimidating security personnel who gawk at you like they’re ready to arrest you simply for being anywhere near them. I ended up asking the cashier a question, but she played deaf even though she should have been alert to the fact that I was standing just a few feet to the side of her. She kept moving stuff around on the counter and picked her ass like she had a wedgie instead of responding to me. Was she so antisocial that she thought she could gross me out into going away to leave her alone? Three minutes later while I must have put on another 5 pounds from standing and waiting for her to acknowledge my existence, she finally turns towards me and slowly looks up to have any sort of civil conversation with me. And of course when I looked at her nasty face, it resembled a gonorrhea infested twat. She wasn’t very good with her customer service skills in the least bit either.
Any other means of transportation is better than this place. ANY. If I could give this place a rating of –5, I would have.

One of the bigger greyhound stations I have been at, but it is just as dirty as the others. There are not very many workers around to help. I personally didn’t need it but I noticed 3 – 4 people searching for some assistance about tickets.
Plenty of restrooms, vending, and ample food court space for people to relax and eat.

Station — nice, clean
Service — had ticket already
Bus Announcements — HARD TO HEAR! The TVs are turned up very loud, so it’s very hard to fully hear any announcements.
While I got there an hour before, as listed on the ticket, and had Priority Boarding so I could get on first/​earlier to ensure I could sit where I wanted, I somehow missed the announcement. However, I then found out from the bus driver (later – after everyone had boarded), that «people in the Pittsburgh station know to get in line, including Priority Boarding, because they DON’T ANNOUNCE IT». Say what?! That ticked me off right there.
TURN DOWN THE TV, or change the settings, so when announcements are made (IF MADE), the TV mutes!
Other than that, bus driver was nice, bus was clean, seats were comfortable!

Greyhound is definitely one of the worst ways to travel.
I took a trip from Charlotte, NC to Pittsburgh, PA on 2÷14÷2015. The first issue I had is that my bus was departing at 2:45 AM. I arrived at the station and expected it to be quick and easy, because it’s the middle of the night, but I was wrong. The small building was packed. Anyways, the buses are very nasty. I had a 12 hour trip with 2 transfers and only on one bus was it decent. The only positive to riding the bus is that you can meet some pretty cool people and have a nice conversation.
When I arrived at Pittsburgh, my luggage was missing and I went to ask someone where it was. Pittsburgh has the rudest employees I have ever met. They will cuss and scream at you and just down right don’t care about the customer. The building was disgusting and you can definitely expect to sit around some of the trashy people Pittsburgh has to offer. Usually the people actually riding the bus and waiting for the bus are okay, but it seems as though the drug addicts like to hangout at the bus station for no reason.
I finally found my bags that the driver had taken inside and just set on the ground without telling me. The drivers are usually a hit or miss. Sometimes you get really nice ones and other times, you’re scared to even speak. The wifi doesn’t ever work on the buses either.
I definitely think it’s worth just flying or even taking the train. You constantly are worrying about someone taking your luggage whenever you’re at the stations and you have to keep an extremely close eye on everything. You’re also constantly worrying about some robbing you.
Buses are never on time and usually don’t arrive at their destination on time either. My 12 hour trip turned into a 15 hour trip.
And finally, if you have a lay over at night, please make sure that station is 24/​7, otherwise, you’ll be sitting outside in some of the most dangerous parts of towns because they’re not in good locations.
I definitely won’t ride a bus again.

«Get there an hour before your bus is scheduled to depart» the bottom of the tickets says. And now I know why. Service is incredibly slow. So why not just say, «Get here early for the dozens of hiccups we install on the way.» For one, Greyhound is archaic in the way they conduct their business. For some reason proposed in 1973 tickets can either be printed at home or dispensed will call. How does that do anyone a favor if there’s only one person working the Tickets and Information booth at all times? They are pretty much creating extra work for themselves and increased dissatisfaction for their customers.
However, the lady working the desk, Carmen was really getting down to business. When the line pretty much had ten people at all times, she was doing everything she could to make the flow most efficient. She even stopped a kid from telling some long drawn out story about how he couldn’t get his ticket printed. Which to me is a huge plus.
What I’ve learned most from greyhound is one thing… I need to learn how to drive.

Every time I come to the Greyhound station I think to myself «it can’t be any worse than the last time», and every time I prove myself wrong. The staff is not very helpful when you have questions and have a very curt and «I don’t care» attitude. The lines are usually very inefficient and poorly organized. There’s not structure to the process. Announcement of boarding times, delays, or changes are never made.
This past trip I am 40 minutes past our departure time and not a single announcement was made about what was causing the delay. Seemingly there was none, as the driver was walking around outside, operators and other staff pacing back and forth. The staff got into an argument with one of the passengers and caused an even longer delay. You ask a question and then you get a rude remark or unhelpful answer.
Greyhound is probably by far the worst mode of transportation that I’ve had to suffer through. If it were possible I would rather walk than take it again. If it were possible to give no stars, I surely would.

The worst customer service. The guy was rude to customers loud and disrespectful. Total garbage with a nasty tongue ring.

Great, updated station. Good layout. Plenty of vending and a restaurant in station. Probably the nicest Greyhound station I have been through

I wanted to give three stars, because my actual experience as a rider was relatively painless. I purchased tickets online, with plans to travel from Pittsburgh to Cincinnati, and back a few days later. I opted for Greyhound instead of driving my own vehicle, as I did not want to put the mileage on my leased car.
I ended up with a change in my work schedule that allowed me to leave earlier on Friday (¹⁄₁₅) than originally planned. I already knew that I would be paying $ 20 to exchange my ticket, but I called Customer Service to find out whether or not I needed a physical copy of my ticket to do so at the station; I didn’t want to waste the paper if it wasn’t necessary. Well, I was lied to by the phone representative who said that my ID and confirmation number would be sufficient for the exchange, which I learned to be false after driving to the station, paying for parking, and being treated poorly by the counter service employee. He «did not understand how» I «let someone» tell me I wouldn’t need the actual ticket, as if that someone was not a Greyhound employee, but the neighborhood drug dealer or a similarly questionable individual. I was able to reach a helpful person (LH) on Twitter (@GHoundBusHelp), who determined that I was given false information and offered a refund of my exchange fee. I gave it a week and still no sign of that refund, so I remain skeptical of Greyhound’s commitment to providing satisfactory customer service.
I arrived at the station early and found the restrooms to be … less than stellar, to put it nicely. The toilet in the stall to my left was leaking, which I discovered when the user flushed and water began gushing into my stall. Luckily, I was able to get out before any of it reached me or my bags. I was first in line and able to board first; this bus was not crowded and I also enjoyed the seats to myself. This station also offers indoor waiting and refreshment amenities.
The rest of the trip went pretty smoothly, and we were only delayed (overall) by about ten minutes, which is probably par for the course. My return trip was actually ahead of schedule, and we did not experience any issues in either direction. I did observe some confusion during transfers, as some folks were directed to the incorrect boarding areas, thought I do not believe any of them ended up missing their transfer because of this.
I am giving Greyhound another go in a few weeks (same destination/​return path), mostly because I purchased tickets for both trips in November and do not want to waste the money I’ve already spent. Though I am thankful not to have experienced any of the examples of what could go very wrong with a bus trip, satisfaction with a company’s service should not be based on whether or not something terrible happened while you were in the care of said service.

I hate the information/​ticketing guy. I mean seriously when i handed in my ticket and he asked me to place my checked bag on the scale and then he put the tag on. Everything’s fine. But when i put my second checked bag on he was like that will be 15 bucks. I said but i got the flexible ticket so the 2^nd bags should be checked free. He was like but you didnt tell me that. You handed in your ticket you didnt say anything. How am i supposed to know your second bag is free. I was like im sorry but then i realized isnt that your job to find out what kind of ticket i had. And the tag was right on the bottom. I mean, omg are you blind or something because that was rude for you even say that. I didnt say those things bc i just dont want things to get weird. But hey i wouldnt take my second greyhound ever again. No wonder it rates this low, the services are so bad. Go back home if you dont know what your jobs are.

I have had the worst experiences taking greyhounds at this location and every other location. First heads up: it costs usually twice as much to buy a ticket from the ticket booth than buying it online. Also, although I understand the work hours and benefits may not be ideal for many of the workers, I still do not appreciate being talked down upon and the annoyance when I have a question. I know people who were put on the wrong bus, had their luggage taken off at the wrong stop and lost, and various other issues. Be ready for poor customer service and potential travel complications if you choose to use greyhound services. Also, if you have a suitcase, when you get your ticket, you need to get a luggage tag printed. They did not make me aware of this and then I basically got yelled at by the driver when I was trying to board, went to get a luggage tag, and almost missed my bus.
Only positive aspect: free wifi.

I will never use greyhound again. Even before getting on the bus the experience was really poor. The terminal was a state of confusion. You can barely hear anything from the intercoms and there were a lot of delays. As I’m writing this, I’m leaving 1.5 hours late. If I had not been rerouted to a different bus, I would still be waiting in the terminal.
I chose greyhound because I thought it was the easiest option to get to philly. There are hardly any cheap direct flights from Pittsburgh. I would take megabus over greyhound anytime. This experience left me with such a bad taste in my mouth, I won’t give greyhound another chance. Ever.

Spent the last 3 hours watching a tracker for bus 4411 from Pittsburgh to Detroit — took my time & effort to make it to the station on time & then 15 minutes before 1pm departure a message came across the loudspeaker that the bus was now 2 hours behind schedule…
For the last 3 hours no trackers or websites stated an issue — I then called the customer service line and had to call twice since the first number 1 (800) 231‑2222 — does not get you a real person, you are directed to another number that you must be able to remember or jot down as there is no automatic redirection.
Upon calling I told the first agent this would be a complaint call — I was transferred to another agent who after hearing my complaint said there was nothing she could do and my complaint would have to be typed and emailed. I told her that was rather «passing the buck» on customer service — she then told me to speak with an agent at the bus station (when they were the ones who said to call the 1 – 800 # in the first place…) & then she hung up on me when I said that would not work.
Great job Greyhound — hope your customer representatives are getting paid well for their subpar service skills!

Manager and person who works at customer service not supposed to work with a costumers. Pittsburgh 09.11.15 time 9:15am they are aggressive .i told why are you screaming on people??? he said I’m not a child to say me how I have to talk and go back to the lane because I’m not gonna help you whahah and he or she was calling manager start to complain like he’s girlfriend

The station is pretty nice, but I would have preferred a louder PA system — the TV is louder than the announcements, and I had to ask around to figure out which buses were boarding when. The employees I met were all very nice and approachable. The entrance to the Greyhound station was a little sketchy, but once I got inside, I felt quite safe.
I took the Express from Pittsburgh to Baltimore. The bus had comfortable black leather seats, outlets at every seat, slow but existent wi-​fi the whole way. We stopped for 30 minutes at the Pennsylvania Turnpike (Sbarro’s and other fine dining options), and arrived in Baltimore right on time.

Got the good old customer service run around and the lack of forward thinking as a company when it came to customer service compared to its competitors was quite lacking. Pro tip Greyhound: Focus on the customer first.

The worst of all of the greyhound stations I’ve been too. Bus to philly regularly departs 2 – 4 hours late. Goes past the to-​be-​expected lack of organization of other greyhound stations and will definitely be responsible for me no longer using the company at all.

What can I say about greyhound… As far as the station goes it exceeded my expectations. Looks nice, clean, and has all the necessities of a bus station.
Me and my girlfriend take the philly line to see one another. And let me say it is world’s better than megabus. Same amenities but not crammed into a space like mega bus, with leather seats that are moderately comfortable.
As a 6’4″ man I hate buses! They take long times for the most part they are extremely uncomfortable for me and the service is shoddy.
Greyhound is the best form of this specific form of transport, and though I have definitely been disappointed at times with the service it beats other bus services. And for what it’s worth I have been able to sleep on greyhound… Which seems like a feat.
For the Philadelphia route I prefer the straight shot to philly over the megabus’ 7.5 hr journey to state college and then to harrisburg and finally to Philadelphia.
I like it how greyhound also has a station instead of a pickup spot. It’s alright.

I generally avoid Greyhound because of the clientele (could my seat mate be a newly-​released convict from the state pen, perchance?). However, one time, I needed to get from DC to PGH stat, and this was the only option, since the buses run every couple of hours. The Greyhound station in DC is connected to Union Station, and although it has a roof, it’s outdoors. Our bus was over half an hour late, and I nearly froze while waiting for it. Finally, it pulled in, and was nice and warm, thank goodness. In terms of comfort and spacing, the seats were comparable to Megabus. Unlike Megabus, there was overhead luggage space, so I didn’t have to try to squeeze my bag under the seat in front of me or ride the entire way with it at my feet, which I appreciated.
Our bus made three stops in Bethesda, Baltimore, and at a travel plaza on the PA Turnpike (one further west than the Sideling Hill plaza that the Megabus stops at). I believe the trip took about 4 hrs. I have no complaints about the driver – unlike several Megabus drivers I’ve had, he didn’t make any unreasonable demands or chew out any pax. However, a lady in front of me snapped at me for carrying on a conversation with my travel companion, even though I was trying to keep my voice down. While it was late at night (11pm), and I understand that some people would like to catch some shut-​eye, I have a right to talk to my travel companion – esp. if I’m doing so quietly! For the rest of the trip, I remained awkwardly silent, so as not to incur the lady’s wrath again. To her credit, she did apologize to me once we arrived in PGH, but the experience did nothing to dispel my notion of the type of people who travel via Greyhound.
The station in PGH, while not the cleanest or shiniest station around, is at least indoors, such that passengers don’t have to stand around outside while awaiting their bus. This is good news, given that the passengers of many buses, such as the one I took, are required to disembark there. The chairs are hard plastic, and there are several TVs that are always on, so don’t expect to get any sleep here. Having never used the bathrooms here, I can’t comment on their cleanliness, but based on the rest of the station, I wouldn’t expect then to be super spic and span. In addition to Greyhound, this station serves commuter buses from several townships surrounding PGH, so you may find yourself here if you ever need to take a bus to one of them.
For the record, my preferred method of transportation to Philly is Amtrak. Sure, it only runs once a day and is more expensive than the bus, but it always leaves on time, and you get what you pay for in terms of better service, comfort, and amenities. See my reviews of them and Megabus for my experiences on that front.

Hell.
Where customer service goes to die. They give ZERO sh*ts.
The Worst, always and forever.