Monro Muffler Brake & Service

Customer service was garbage. Instead of greeting me the guy acted like I offended him by pulling up to the door and he told me I couldn’t park there. After that, he said I didn’t read the whole coupon and acted like he was unfamiliar with his own promotions.

This place is a joke. I have used them for years, primarily because I had a Monro credit card so this was my go-​to place for tires and more expensive service and generally ended up there for oil changes because I needed my tires rotated at the same time (free because the tires were purchased there) and they always send out postcards with oil change specials ($ 18-​$ 20 range).
First, they would always bitch about coupons which were sent to me by their corporate office. Whoever was the manager of the month would always bitch and complain about «I wish they wouldn’t send out these coupons, I’m not making any money on this.» Um, not my problem. Your corporate office sent it out, honor it and take it up with them. I one time had a $ 20 off coupon that was e-​mailed to me from Monro for completing a survey about buying tires. The manager YELLED at me in front of a full store that I was using it on an oil change. The old manager Mr Personality Dave messed up my bill several times, wouldn’t enter coupons, would charge me for things I shouldn’t be charged for and would blame the computer.
Second, even though I would schedule when I was coming in they would not be ready for me. An oil change does NOT take that long but I would always end up sitting there for at least an hour. On several occasions I called to schedule to get new tires, told them the exact tires I wanted and when I showed up for my appointment was told they needed to go to another store and pick them up. WHY? I scheduled it over a week ahead so they would be prepared.
They would also always recommend service that was not needed or were for things that my car doesn’t even have and would argue with me when I told them they were things I could do on my own like wipers or air filter. One idiot told me my wipers were badly worn down, I replaced them a week prior. Which shows they recommend this crap without even checking it. I’m done. I used to recommend them to people and they were my go-​to place, no more. Avoid this place like the plague, the only place worse is Wal-Mart’s auto center.

Was told to come in at a specific time for an oil change & tire rotation. I showed up and they told me they couldn’t do it. Wasted gas and my lunch break to be lied to by damn grease monkeys…

Called in with what we thought was a coolant issue on a Sunday morning. They got me in immediately, worked on it for 2 hours, fixed the problem and then said NO CHARGE! Obviously we shoved a few bucks in the guy’s hand, but we were so thankful and impressed. We’ll definitely be back in the future.

STAY AWAY! They clearly tried to rip me off. I needed brakes done over a weekend so I was forced to take my truck to them. They gave me a quote for $ 1110.24.
Included in the quote were 3 items that I did not need.
1 system flush (102.39)
2 wheel alignment (89.99)
3 hardware (102.25)
I told them I didn’t want the alignment because you don’t need an alignment after doing brakes and my truck’s alignment had just been done 3 months ago. The manager, Pat, told me that it was a computer mistake… he claimed that somehow the computer accidentally added in the wheel alignment. They said they would take it off the bill. The quote shows that it was removed but the grand total never changed until i made them pull out a calculator and redo the math. Then I ask them what the hardware charge of 102.25 was and they couldn’t give me an answer, so I refused to pay it. They blatantly tried to rip me off.