Mr. Rooter Plumbing of Pittsburgh

Had a plumbing leak in the bathtub and had Mr. router take a look at it. I was told $ 450.00 to fix. Went to Lowes got a five dollar part did it myself. What a rip off

I am very unhappy with this business in general. I’m only giving it one star because the first rep I spoke to was very nice. I called around 9pm on a Saturday to the main number. Based on my zip code, they contacted the local branch. I said hello, the woman answered and briefly put me on hold. No problem there, I could hear the other line ringing. She promptly got back to me and I was able to schedule an appointment for the next day, between 8a-​10a. In the meantime I would have to make do without a working hot water tank. So — next day I wait… and wait… and wait. Around 9:45a I contact the 800 number… and they indicated that I would need to wait until the end of my window, then to contact them back. What difference does 15 make when I’m trying to verify that they’re coming? Anyway I ask to be transferred to the local branch… and she asked me which one? I sat there thinking… if I knew I wouldn’t have called the main number. She finally told me the address of the location with the number. She transferred my call — I spoke with the rep. She indicated that she couldn’t find my appointment at first, I gave her the address and then all of a sudden it appeared (a miracle!) I asked when they would arrive… she apologized sincerely and stated that they were backlogged… and would show up that day, but could not provide me a time. Really? Like are u serious? After hanging up with her I scattered to find another plumber, which I did… and called back to cancel the appointment. The woman sounded so relieved, and indicated if I had any issues to call them. So there are two issues with this whole thing. First, Mr. Rooter touts on being on time for an appointment, and if they aren’t you will receive a call. This never happened. Secondly, don’t sound so relieved that I canceled the appointment. I think there’s something else there, but I won’t discuss it in this review. I will take my complaints directly to headquarters.
In my opinion, don’t use this business. Although my options were pretty limited for a weekend, at least I won’t be waiting for someone planning on showing.