Mr Tire Auto Service Centers

I don’t know why this location as listed as in Squirrel Hill because it is really in the Penn Hills area a few miles away. I brought my car here a few months ago when I got a nail in my tire and they promptly patched it without an issue. However, after several months the patch failed and it started to deflate again. I brought it back in and since it had been so long, and I didn’t remember what tire was patched last time I assumed it was a new issue. But when they said they noticed the previous patch job was failing I knew it had to be the same tire since I had had only one of those tires patched since I bought them and they had a record that I had been there before in their computer, though the details hadn’t been recorded. They were honest with me and indicated that the last process was just a plug, which was a quicker job than the internal process they normally do. It was unclear why the last person there didn’t use this internal process, as the current person insisted that was their standard that they always do. Regardless, they fixed it for free using the better patch process and got me out of there in just over an hour despite being busy and having no appointment. Everyone was friendly and they have a small waiting area with magazines and sometimes coffee (had it the first time but not the 2^nd time). I just wish it was in a slightly more convenient area with places nearby to walk to or a convenient bus stop for longer waits.

I brought my car in last Saturday to install a new set of tires I purchase on Tire Rack. When I got there, they couldn’t find them. I wasted about 2 hours of Saturday morning sleep. I had to call UPS and Tire Rack to make sure they were delivered. Dale (one of the managers) wanted to correct the wrong and ordered the same set to be delivered in the week. I would have given them 5 stars if they didn’t lose the tires.
Sure enough, I got a call from them (Brandon) this past Tuesday and they installed them the same day (took about an hour). They even paid for the installation fee and rebalancing fees. So, thankful for that. Definitely made it right. I still don’t know where the original shipped tires went, but the ones I got installed were great for my car.
They have a pretty small waiting area (5 – 6 chairs). It has a table of magazines and a small tv with a dvd player. They do play relatively recent movies (Enders Game and Hunger Games). There is also a pretty clean bathroom down the hall.
I do have to say, waiting for my car, you see the interaction between customers and «front office» people (Dale, Brandon, Peter). They do a great job in servicing the car and taking care of the customer. They know pretty much all the customer names. That shows you the great service they provide. They provide everything from tires, to PA state inspections, to quick oil changes (they’ll even let you know if you don’t even need an oil change yet), to new belts and brakes.
If I had to go back, I definitely would, even if it’s 15 – 20 minutes out of my way to get there. If you’re looking for a good basic mechanic/​garage, go here.

AVOID! I have been going to Mr. Tire at Penn Hills (Store #888) PA for 2 years. I have never questioned the service I have been told I needed.
I took my car into the shop on Friday Aug. 16 at 3 pm for PA state inspection. When dropping my car off, it was making no noise, had no problems. I picked my car up on Sunday, August 18^th at 3pm.
Upon paying $ 931.92 for a new exhaust (cadilitic converter had already been replaced — so from it to the muffler) and a drivers side front wheel joint, I began to drive home, only to notice once I got onto the interstate that my car was making more noise than when I took it in. (It was also suggested that I get my front brakes replaced, but I was told I still had 2+ months out of them) My steering wheel was shaking like crazy and when I hit the brakes there was a chirping sound along with other sounds (Not grinding when your brakes typically need replaced) all coming from the front end of the car where the ball joint was replaced.
I promptly returned to the store. My car was looked over. I was told that it needed balanced. So they balanced it and drove it, that didn’t fix it. I was told it was a slightly bent wheel and they were rotating the wheels (again. And there was NOT a bent wheel when I dropped it off) I was then told it was a defective ball joint that they had put in and that I needed to bring it back when the mechanic who had already done the repairs was working. But, I was safe to drive it till I had time off again (Friday) and told to go on way.
I drove home crying that day, because of the horrendous sounds my car was making and the way it was driving. I did NOT feel safe driving it, so I took time off work and returned on Tuesday.
When I arrived Tuesday, My car was almost immediately taken in. This is when the trouble began. First, I was told my cars just needed the brake pads clean. Then an alignment. Then a balance. Once the last of that was done, I was told by the acting manager that I could go on my way and only return if I was displeased.
I drove a loop I was familiar with near the Mr. Tire to ensure that there was no additional noise and shaking. I promptly returned and asked the acting manager or mechanic to drive with me so they could hear the noises I was hearing. When we got back to the shop, the assistant manager seemed to lose his cool. He slammed my doors stated «F-​this. You are getting free new back brakes and rotors and I am giving you a full refund for the money you spent on Sunday and I am washing my hands of this car.» Please keep in mind there had NEVER been any problems with my back brakes, everything was stemming from the front of my car, where they had replaced the wheel bearing.
I went into the shop and called customer service. I could not believe that I was being told that they were «washing their hands clean of my car when we hadn’t replaced this defective ball joint, and we hadn’t figured out what the problem was. My agent said she would call the shop and instruct them to take care of the ball joint and also agreed that the refund was warranted.) When the acting manager came back in, I confirmed that I was getting a full refund on the money spent ($ 931.92, there was also a witness in the store during this time that heard me confirm it.)
It turns out that the problem, in the long run, was a warped front drivers side rotor. Which was replaced, after I called customer service and they called the shop. But, this so called «defective» ball joint was never replaced and my car is still making a clicking sound when i turn left (mysteriously onto the SAME side that they did all the work.)
When I called customer service on Wednesday to ensure that my return had been submitted (which it had, but I wanted to check due to the fact that the acting manager was sure to tell me numerous times that he was going on vacation). I then received a phone call from the manager of the Mr. Tire I had been going to. Who told me that the acting manager did not have the authority to tell me I was getting a refund. I explained that it was not my fault that their employee had given me this information. He is a representative of the business, the acting manager at that time. If he states I should be getting a refund, that refund should be happening.
I later spoke with the regional manager that refused to approve the refund. I was given his supervisor’s number — who has yet to return my phone call. I called customer service and was told by an upper manager that I was disrespectful and ungrateful for requesting the follow through of the refund.
After the ways I have been spoken to from the Acting Manager (saying F-​this, except using the whole word) clear through upper management in customer service. I have lost all respect for this place of business. They do not treat their customers with value, with respect.

I brought my car in today after a mysterious tire-​deflation incident. I also brought a coupon in for an oil change and tire rotation. The service was very quick and friendly when I came in, though you definitely need an appointment — it’s a fairly high-​traffic spot, with a lot of cars on the lot. Had I just brought my car in, rather than calling ahead, I would have had a five-​hour wait in the queue.
Speaking of waiting, while they examined my car and changed the oil, I waited in the front area. They have a spread of magazines for your perusal, though not much else. No TV or anything. What the place lacked in media entertainment, though, was more than made up by the memorable personalities of its staff. They seem to enjoy their work, and they made the hour-​long go by relatively quickly.
Ultimately, the guys could not find a reason for my tire’s deflation — no nails, or leaks, or gashes — but I know they were thorough, and they slapped on a coat of sealant just to be safe. I was very happy with the service, and will definitely repeat once it’s time for my car inspection and a new set of tires.