Mad Macs

Went into the Williamstown location and got expert service and the price was more than fair. I added memory on their advice (and they did not try to sell me a new machine.) They also fixed my case for 15 bucks and told me to bring in my back up device and they would help me make sure it is working right. Much better than the Apple store in Holyoke — and you don’t need an appt (and if you are a few minutes late they delete you) and it is ok with them if it takes more than the Apple 15 minutes at the Genius bar). A great local business.

This doesn’t really apply to interactions with the company directly. Rather, their association with a lackluster-​likely incompetent «repairman». I had a cracked screen and called in to see if it could be fixed. They said they have someone who can do it. So I brought the ipad in and hoped for the best. I received a call from a man named Dale who said he should be able to get it fixed and back to me the next day. When the next day came he called again and said he wasn’t able to fix it because he had to order a different piece of glass and than he normally uses and it wasn’t working right. He asked to keep the ipad and wait for the new glass to come in, wherein he’d repair it and ship it back to me. 1 month later (and after my calling every week to check progress), he still hadn’t received the glass, so I just requested he send the still broken ipad to me and I’d get it fixed elsewhere (which I did in an afternoon by someone who knows what they’re doing). It took another couple weeks of calling and asking if he had mailed the ipad yet for it to finally land in the hands of usps. I took it to a local repair shop (I moved during this mess) and it was fixed 30 minutes later – well, sort of. The problem is that the Dale-​guy pulled off the magnets along the right side under the glass that activate/​sleep the device with the smart cover. And no surprise, you can’t just buy these little magnets from amazon, or any other online component retailer. So I call Dale back and ask him what he can do to fix the problem and his reply is that he’ll look into it and get it sorted out. 3 months later no reply, and I’m left with an a mostly functioning ipad. Honestly, I think I’d prefer the cracked screen at this point. How this post made it to mad macs’ link is simple. They’re guilty by association. And it makes one question a business with such shady contractors. Consumer beware.

Far too expensive. I’d rather just drive the hour to Holyoke or cross gates.

I went into Mad Mac’s because I love Apple products and I try to buy local. I’ll never go in there again… twice was enough. The first time was to buy the cable that goes from that goes from the Apple TV gizmo to the actual TV set. I thought I would walk out with it, but they had to order it. O-kay…I was told a week, tops. Six weeks later I stopped in to see what happened. They had no record of my request or me, though I know I left my name and number. My order was taken again and this time I was told Scott would call later in the day with an apology and a delivery estimate. I told the employee «Good. And you tell Scott I use Unilocal.» That was well over a month ago. no call, no cable so here’s the Unilocal.I wish I could give this place a minus-​number star. Oh… and hey! Scott! I just bought a MacBook Air… at Best Buy.
I wish the entire thread between me and the owner of this business was visible, but apparently Unilocal doesn’t work that way. So I’ll tell you. I heard nothing from these people until I wrote this review, even after I told them about my fondness for Unilocal!Then I got a reply from Scott… long thread short… it was one of those non-​apology apologies. I’ll summarize. Scott’s stance was «everybody makes mistakes» Mine was «Once is a mistake, twice is lousy customer service» You can see his reply to that. This guy needs to change his whole philosophy toward customer service. It’s not a failing in me because I won’t «forgive» this treatment, the fault is his for allowing the ‘mistake’…twice. I’m more upset than ever. To quote from Josh L.‘s review DO NOT BUY FROM MAD MACs. no matter what they say, it seems they no longer cater to the little guy.
I liked you fine, Scott when it was just you and Daisy in the store. Yeah. I’ve been in there before, you were most helpful over a broken iPad. What happened? Again: DO NOT BUY FROM MAD MACs, terrible customer service!!!

I went into this store about a week before christmas with quite a list (and a very specific dollar amount). The owner came out to talk with me, to help me figure out what I needed and how I could keep it in my budget. I can honestly say, I’ve never had such stellar customer service. I can’t compare the prices with the big box stores, because once I went into MadMacs I knew I wasn’t shopping anywhere else. My next purchase will definitely be from this store. And, thanks guys, for all your help! I will recommend you to anyone who asks (and even if they don’t!)

I have gone to this store a couple of times in the past year + and have seen it grow from mainly «service your mac here» to full on certified Apple sales store. The store itself is small, but the space has been utilized very well. It doesnt feel cramped or crowded but there is a lot of stuff in the small space. Very well done. They have a great selection of all your Apple/​Mac needs… Every time I have stepped foot in the store, I have been greeted upon entry and offered assistance throughout my experience in there. I bought a magic mouse recently and intend on going back for a mac mini and wireless keyboard to complete my setup. I would recommend going here over any of the other choices (big box stores — wal mart, best buy, etc) because of the stellar service and the fact that its locally owned. They have earned my business (not like thats tough, but ill avoid your biz ike the plague if you dont say hi to me when I walk in the store) and I will continue to recommend the store to everyone I know. Enjoy!