Bob Yin, MD

Went to Dr. Yin for second opinion on my knee (meniscus issue). His review of my case and MRI were straight forward and corrected various points made by the first doctor. The diagnosis and the reasoning behind it were accurate and more reasonable to accept; which allowed me to decide how I should adjust my activities accordingly. Actually I should give a not-​so-​good review on my first doctor, but I thought I point out to the reader that Dr. Yin did his job as a doctor. And that’s all we ask and wanted as patients anyway, so we don’t get blind-​sided. I am glad I went to him for second opinion.

Thank you for contacting me Dr Yin.
To start, there have been a total of 5 phone calls made to your office since October to deal with this issue.
10÷21÷15 — 11:53am
10÷21÷15 — 3:46 (Two calls in one day speaking with your office people about getting the info needed).
11÷4÷15 — 11:16am (asked to speak with you but told that you were busy; left message)
12÷23÷15 — 1:51pm (Spoke with Ciclali who asked for a Request for Medical Records Form to retrieve my records).
2÷17÷16 — 1:55pm
These times and dates were pulled from my phone records. I’ve asked to speak with you at a minimum of 3 of these calls. I’ve left messages with your team for you at several of these. In fact, I’ve stated that you were supposed to give me a call back after having received my paperwork. According to my previous physician, the paperwork was sent over to your office twice in the last several months.
Furthermore, you thinking this is all about a $ 104.11 charge that may or may not go to collections is beyond me. All I wanted from you was a plan. Something that would potentially set me off in the right direction. The fact that you felt it was necessary to point this out shows that you obviously don’t know what this situation is all about.
And yes, you did call. Finally. After all of these months of apparently not being given your messages. There’s nothing to discuss.
Finally, the only reason I listed August is because the insurance company stated that your office charged them in August of 2015. I’ll follow up with them regarding this.
Someone in your office dropped the ball. My last contact was with Ciclali on ¹²⁄₂₃ when I sent her the paperwork she asked for (Request for Medical Records). She followed up with me a day later saying that it was sent in and she was just waiting on paperwork. It’s now February and I haven’t heard back from you office.
The review stands.

Dr. Yin was as good as you can get. I was knotted down at the dog park. Went to get x-​rays and was told I was fine. After two weeks of limping around I went to see Dr. Yin he told me what was wrong even be for the MRI. I had fractured my femur and the MRI confirm it. He did surgery right away and it healed very guickly and now it’s fine. His office staff was very friendly and professional. I highly recommend him. And want to thank him and his staff for being so great!

Absolutely the best in the business! I would not see any other Doctor for my orthopedic injury needs. Great surgeon with excellent people skills. Takes a lot of time explaining everything.

To be quite frank, I’m extremely disappointed. I drove over a half hour to Dr. Yin’s office because of all the good reviews I’ve read. To my surprise, I wasn’t even greeted. I was immediately welcomed with the harsh attitude from «Cece» who seemed extremely upset that I did not bring a CD with my MRI results «as she specifically told me» over the phone. Without hesitation, she stated that the Dr. would not see me and that I needed to go back and get the CD. As I stood in awe of her bad attitude, a second, and kinder lady, at the front desk ignored her rant and headed to the back office to ask «what the Dr. wanted to do». She came back and said, «it’s ok, you can be seen, just bring the CD later». As «Cece» proceeded to give me a dirty look, I sat and filled out the paperwork.
I go in and the tech who took my vitals was also cold as ice. Not a «Hello» not even sign of a welcoming smile. As I sit there waiting for the Dr. I’m beginning to ask myself why is everyone there so «pissed off. Finally, I meet Dr. Yin, the only reason I ended up at this place in the first place! Well, at least he was very nice and professional. He gave me a referral to get additional exams and suggested the place next door but he also said I could go anywhere else. Well, as I’m leaving the office, of course, I don’t even get a good bye from the staff. It’s ok, I thought.
Unfortunately, a few minutes later, I had to call Dr. Yin’s office to see if they could transfer my referral to a different imaging center and, of course, to my luck, I get «Cece» who answers the phone and promptly tells me, in a scolding tone of voice, that I don’t need a referral, that I can take the «piece of paper» I was handed and go anywhere I want. But «that i needed to make sure not to forget to get a CD of my results» because «You guys» «always forget to follow introductions and just show up without a CD». Really???
By now, I’ve had enough of this «girl». I gave her a piece of my mind and when asked to speak to her supervisor she put me on a quiet hold which seemed to last an eternity, but of course I called again. The supervisor seemed initially uninterested in what I had to say, which was even more shocking to me. I explained to her what happened and that I was disappointed in knowing that I would have to come back into their office, from so far, only to see this particular Dr. But it if wasn’t for that, I would never recommend anyone to this place. She did finally apologize for Cece’s behavior, as she should! That employee is an embarrassment to Dr. Yin’s practice. I would not want anyone like her working for me or representing my name.
I know there are many other good doctors, and if this is the type of treatment that I will receive as a client in his office, then I might have to look for the services of a place where I will be treated with dignity, respect and courtesy.

I’m 67 years young and very active. I could not lift my right hand above my shoulder. My family physician had an x-​ray of my shoulder taken. She told me it was arthritis and to take Aleve and get physical therapy but not expect to ever have full range of motion.
My physical therapist, Rubin Salinas, helped me as much as he possibly could. Rubin is passionate about his patients health and I give him a FIVE STAR+ rating as well. Rubin referred me to Dr. Yin due to his belief in Dr. Yin’s expertise especially in sports medicine. Rubin informed me that Dr. Yin was part of the Lakers’s impressive medical team.
Dr. Yin reviewed my x-​ray and told me right off I did not have arthritis which as you can imagine was a great relief. I do have bursitis which he treated with a cortisone injection. I had full range motion and was totally free of pain within 24 hours as Dr. Yin predicted. Three months later my shoulder moves painlessly free.
Dr. Yin is at the top of his game in diagnosing problems. My second and equally important observation is if he feels there is an alternative to surgery that’s what he will always recommend. I found both aspects to be very refreshing as so many doctors I have seen in the past recommended what have been unnecessary surgeries. I have had many major «accidents» in my life on motorcycles, skiing, hang gliding etc. As I age some of those come back to remind me.
I am very pleased that Rubin referred me to Dr. Yin as I have had the experience of the typical Dr. s poor analysis of my issues. Dr. Yin has my complete trust and confidence due to his high level of expertise, passion for his work and commitment to his patients. One last thing I really appreciate is that he is never in a rush. I get the time to explore my questions and I get feedback in lay terms that I understand.

Dr Yin provided exceptional care for our son with a torn ACL. He spent the time explain options, answer questions and did not rush any of our appointments. The detailed care Dr Yin took during each part of the process (pre surgery, surgery, post surgery) has never been match in our experience. Dr Yin also made himself available through email and was very prompt to respond to questions and inquiries. I wouldn’t hesitate to recommend Dr Yin and his service.