Enterprise Rent-A-Car

I love this Enterprise location! I drive from Pomona, CA to this location due to the great customer service and vehicles that I have rented from here! Thank you Enterprise Placentia staff for a wonderful job! I will continue to use your location and recommend you also!
James does a great job! He is wonderful with customer service!

The car was great (Hyundai Sonata). There was one gentleman whose name escapes me, was very knowledgeable and very helpful. I believe he was the lead person or supervisor. The other peeps in the office were inept and obstructive. We went into the office 2 days in advance to set up the rental. The inept guy said that wasn’t possible. Thank goodness the other guy knew what he was doing and stepped in to help us.

If I had a choice to go somewhere else I would have… The manager was dishonest about my reservation and used every excuse in the book just to keep me waiting… I understand the place gets busy but dont priortize others just because they are less patient. Others that came after me were in cars before me… I just realize how unprofessional enterprise is.

I got a car from the costa mesa which was just terrible, full of dog hair and filthy. Went to this local office to switch it out. Got a new car when the manager Johnny looked at the state of the car I got. Johnny was great, hence the one star.
He gave me a Ford sedan. I’m driving away and it wreaks of cigarettes. The irony is that there is a No smoking sticker on the dash. The seats are filthy, with drip marks from various fluids. I’m so done with enterprise. Avoid if possible. If not possible to avoid, shower well when you get to your destination.

I am not a frequent user of non-​airport car rentals, however, I do use this Enterprise location once or twice a year. They have a convenient location near my house and major freeways and have an ok selection of cars. As others have noted, they can be quite busy, so it is best to be patient and not assume you’ll be in and out in 10 minutes.
The rates are always competitive and the 3 or 4 times I have used them I have never had an issue with the car nor the service. I do wish they had extended drop-​off hours, but given the neighborhood I suppose they decided not to use a drop-​box for keys.

For over 12 years I’ve been a loyal customer of enterprise… I’ve been to La Habra, Whittier, Anaheim and once LAX area. … First and last time here in placentia. … Service was ok. … but the cars? ??? Yes cars! !!! Because the first car they dumped on me was a nissan note not only smaller than the car I currently have in the shop. .due to an accident but it was dirty inside and out, the steering wheel even felt sticky. I did express this to the rep and all he suggested was for me to go back Monday and exchanged. …first thing Monday morning before work I was there… car was bigger. …but also dirty inside and out. .again I expressed this to rep… I even told her this was the first time I was so disappointed with enterprise… this one sent it back. … the mats were cleaned up, seats stayed stained, windows had a film and the cherry on top was the empty pack of condoms under the drivers seat. Needless to say. … I’m NEVER going back to this filthy location.

Had a great experience, Brian and all the staff were extremely helpful, made renting a car very easy.

The worst rental office ever… dishonest! !!!
They add on charge that you don’t know about, then force you to consider Small Claims court… watch out… I give them a rating of — 100

I rent from this service about once every other month and have found them to be professional and courteous.
I returned a truck after hours, not late, just after hours and they were still allowed me to drop it off.
that is pure professionalism in itself.
I will be back.

I rented a car through Enterprise for an out-​of-​town trip. The fees were less than other companies (Hertz, Thrifty, etc), and the underage driver fee was less than half of their prices, too. I signed up for their member rewards, and booked online to save me time. When I got to the site, the price was cheaper than online, which was great. Spencer was very helpful with our reservation, and was patient with our mix-​up in cards. We ended up getting a bright yellow Kia Sol; great car inside, but would’ve been nice in a different color. That’s out of their control, but hey, worth noting.
I left papers in the glove compartment (check your ENTIRE car before you leave, because they may not) and Ron was incredible in getting it back to me. He went to the body shop to pick it up for me, and called me to let me know they were ready for me to swing by and get. Can’t beat that kind of customer service. The other staff members didn’t speak with me, but Spencer and Ron were great. In the future, I definitely plan on renting through Enterprise.

While my Hyundai Genesis 2.0T Coupe was at the body shop, I ended up renting a VW Jetta Sport from this Enterprise on Orangethorpe.
Due to a mix-​up with my insurance & the body shop, I extended my rental car usage. Instead of being flexible & understanding of my situation, the 1^st call I received from them was disrespectful & completely unnecessary. Not only was this gentleman threatening me to take away the rental vehicle THAT day, but he also attempted to charge me full price on the rental vehicle, even though he had no idea what the issue that was going on. After telling him to relax, we ended the call with him hanging up on me.
Obviously the payment on the rental vehicle would be taken care of through insurance, & obviously they were going to get their car back, the gentleman would have known that if he simply asked me. I was simply waiting for my car to be returned to me by my body shop. No need for threats & arguments, I have no reason or desire to keep their VW Jetta. Returning the vehicle today, & I never want to be back to this Enterprise location.
Post-​Return: NOTHING but MAJOR problems to follow returning my rental vehicle. 3 weeks after the return, & I have yet to receive an emailed receipt. Instead, they charged me an additional charge for fees that WERE initially waived. After being put on hold for over 30 minutes, I had to thoroughly explain my situation to 4 different employees, so there seems to be no communication between the employees; in 1 conversation: 1 employee stated I still owed money, while another employee rushed me off the phone saying «you’re good.» Today is my 5^th time calling AFTER dropping off my rental vehicle, & hopefully my LAST.
POST-​post-​return:
P. S. If you plan on leaving a message or a call-​back number, they will most likely NOT call you back. Be sure to call back on your own time.

For locals, this location cantó be beat! Due to some car issues I was forced to rent a car for a few days. I used the online services to reserve a vehicle through the placenta location, and the process could not be smoother. I called the next morning for a pick up and done. The return process was equally exemplary. The following week I had to rent another car. I again turned to their online service, except that another location had a slightly cheaper rate. What a mistake! I already posted my review for that location, so I’ll spare the details, needless to say, for the locals in need, the placenta enterprise is the bests option around. The only reason I sisnt give it a higher rating is because I wish I could’ve arranged my pick-​up time online.

I’ve rented from many Enterprise locations before but this is one with the best services I’ve ever received — mainly because of James. Picked me up from the train station and processed my reservation promptly even though I had an initial issue with one of the credit cards I was using (my purse was stolen a few days prior when my car was broken into). Very accommodating. Thank you James!

Great fast respectful service. Customer service A+
Always a positive experience. Clean cars. New

I’ve been renting cars here for some time now and I have had no issues. The service is quick and fast and the employee’s are friendly and easy to make conversation with. When I have no ride there they come in pick me up and take me home if need be. The cars that they have are exceptional and I look foward to renting with again.

Slowest service on earth. Not impressed by this place. It’s disorganized. Made a reservation and they claim it never went through. Finally got a car but currently waiting 50 min for someone to show me the car. Renting a car should not be a 2 hr process. And good luck trying to arrange for them to drop you off or pick you up anywhere you’ll be waiting another 2 hours. I’ve been to better car rental places but this place is closest to my auto shop.

Hard to say where to start other than it is an absolute understatement that this company is 10 STARS ALL AROUND.
First of all, after going through hell with a car dealership it was more than just a relief to come here where they completely took care of me with beyond exceptional service, convenience and exactly what I needed for a great price too.
James and Brian were incredible. Brian was funny and knew exactly what he was doing. He took care of getting me the best deal as quick as possible. James was thorough and beyond friendly with helping me get any ride I needed to and from the company to off site locations. He was patient even in waiting until my car was completely done.
Thanks boys and enterprise for some of the best service I have truly ever seen a company uphold. I will forever bring any car needs to you guys.
And all the customers in there as well we’re super happy and content too which always says a lot! All o have to say to all other rental car companies is step it up!

I hit a tire tread on the freeway and it totaled the front of my car. I have never had to use my insurance company or take my car if for a long period of time so I didn’t know what to expect. They told me where to take my car and they contacted Enterprise for me to pick me up at the location and bring me a car. The manager picked me up early in the morning and took me to Enterprise to get the rental car situated. Everything was so easy and smooth. They never once called me the 7 days I had the rental car to harass me and ask me when I was going to return it.
The service I received from the manager and everyone at the enterprise location was so caring and friendly. You could tell they care about your wellbeing. I appreciate this enterprise location and will definitely be going back here if I ever need to rent a car again. Thank you all for being so kind!

WORST CUSTOMER SERVICE EVER! If i can give a negative star i would. Seriously took over an hr to just return their vehicle when it wasnt even busy. The guy that was working at the counter was just talking about nonsense with the customer while i was just waiting for him to hurry and finish up with her so he can help me to return the vehicle because i was on a busy schedule BUT the guy just decides to take his sweet time and just keeps yappin away~
Anyways, after that he tells me i have below the gas that i got the car for and tells me its gonna cost around $ 50. It was barely below what i got the car for, so whatever, i take the car to a nearby gas station and fill it up and it only costs me 10 by the way. So then i come back to finally drop off the car and this guy makes me wait another half an hr because he was busy again, so i waited.
Then i drop off the car and as i am about to leave the place, in my car about to drive off the parking lot he flags me down and says he needs my rental agreement saying there is a dent on the car. WTF? That was not me. I didnt hit anyone nor did anyone hit me. When i first got the car they didnt even do a thorough vehicle check with me, so they werent the ones who didnt write the dent down and blames it on me? And says their gonna have to do a claims report? Sent a bill to me saying i need to pay 393.50. Unbelieveable. Ridiculous. Like i said in the beginning, i barely even drove the car. The only reason why i even had the rental was because i was in a car accident and my car was totaled so my ins company told me i should get a rental. Whatever, NEVER am i going to rent at enterprise EVER again. Horrible customer service and a RIP OFF!
NOTE: make sure you double triple check the car for any scratches because they will probably send you a bill for that too!

I absolutely love the staff here, and I would easily award them a full five stars, but I am unable to do to the regular occurrences of this location having too few rental vehicles available, or only having vehicles available that are filthy inside. I rent cars on a monthly basis here, and several times I have had to swap out cars at another location due to my vehicle not being what I specified in my reservation or my vehicle being covered with pet dander or cigarette smoke. Sadly, running to the John Wayne Airport is both inconvenient and a bit of a hassle, when i should be able to rent a car within miles from my home.
The staff here is very helpful though, and is always helpful, pleasant and extremely knowledgeable. I cant say enough about how wonderful and patient they are. If they could get their fleet of vehicles better stocked at this location I would never go any where else again.