Quest Diagnostics

Made an appointment for blood work but got finished with an earlier one sooner then I expected. Walked into Quest at least an hour before my time but they got right in! Gal at front desk was vey pleasant and discreet when speaking to me (you know how some seem to yell all your private info at you so everyone knows your business… ever heard of using your inside voice?!).
The girl who took blood was super friendly and nice and was also able to hit my bien 1^st try!!! (and I am mot an easy stick.)
That alone earns starz!!!

They’re always on time and great at drawing blood. You also don’t have to pay for parking. This is the only Quest location I like. It is a really small facility though so I don’t suggest going there without an appointment.

Horrible. The women who took my 8 year old’s blood said in threatening tone, «if you tense up, I guarantee this will hurt». I hope she reads this and realizes that is not the way to relax a kid. Then she wound the tape around the cotton in a tight and complete circle, cutting off the circulation in his arm. She was not only not kind nor gentle, she was just mean. I try to give people the benefit of the doubt, assuming that they’ve had a bad day or some similar excuse, but this women should not be taking children’s blood. I would never come back here.

The last time I went to quest diagnostics they pricked me like 5 times before using the butterfly needle on my hand in addition to a heat pack. This happens all the time and they have told me I am a hard stick, veins are more difficult to feel and they roll. This always results in them fishing around for my veins while the needle is still inside. Very painful.
Anywho, Carlos drew my blood today. I told him I was a hard stick and explained what has happened at other locations. Usually, they will use a regular needle right away but he decided to just go straight to the butterfly needle. He ended up hitting the right vein on his first try but he did feel them roll so he held them in place. Most painless experience I have had in a long long time, see him if you are a hard stick!

Why can’t I get a live person on the phone??? Why is it so hard??? Then I get here and they make me wait 15 minutes to tell me they can’t do my testing here and I would have to drive to another location. Keep in mind I have been fasting for 12 hours and I’m ready to pass out. Please do not mess with a pregnant hungry woman’s hormones.

I hate blood! This was the fastest, smoothest and most delightful experience. I am totally coming here again.
Good location and free parking.

This was the weirdest experience I’ve ever had getting my blood drawn… The nurse had no bedside manner and made me really uncomfortable. she stared at me from the back the entire time I filled out my paperwork and then just told me to sit and began tying up my arm. no explanation of what she was about to do or nothing. then started interrogating me about what id eaten that day when I had told her numerous times that I had consumed nothing. ended up telling her to stop and left.

I’m so happy to finally have found a quest so close to home and doesn’t fall behind in their schedule. I came here yesterday for a glucose test and knowing I was going to be there for 2 hours didn’t make me excited at all. The girl at the front desk was super friendly and very sweet. Although she was kinda pushy when it came to getting my orders faced, I understood because I needed to be done before they closed. Anywho, Carlos was the person drawing my blood and helping me out. He was so sweet and talked to me the whole time.
As far as crowding goes, I can see where people get frustrated. But, in all honesty, I sat in the waiting room for 2 hours straight and they did an amazing job getting everyone back there super quick and done ASAP. It really depends on what time you come in. Also, remember their business hours. The website does not go along with them, so when booking an appointment it could be in the middle of their lunch break.
Overall, I’ll definitely be back here for any tests that need to be done :)

My wait time was not too long here and the staff was very nice, fun and professional. I have no complaints and would go there again.

Although I have to agree with the reviews that claim the front desk is simply business like and to the point, a friendly welcoming smile would really make a difference as the décor is also a little on the colorless dreary side. However that said, the phlebotomist Maira is by far THE BEST! Five stars for Maira! I have hard to find viens and after years of being poked and poked, Maira is the first to get it right the first time, every time and without any initial pain and she is quick! I have been lucky and thankful to get her mostly on every visit as she is also to the point but with a friendly manner and gets the job done without stressing me.
As for the robotic treatment of patients and the long wait times, which I have also observed, maybe due to being short staffed for whatever reasons which thusly can cause both staff and patients to become overwhelmed and that’s where more friendly smiles from the staff would make a patient feel more cared for as a person and not as a burden and that thier business to Quest is truly appreciated. I suppose the lack of proper scheduling is because there is no definite way to predict patient volume, so making an appointment helps.
Perhaps, if you feel that as a patient that during your visit a staff member makes you unhappy for any reason, then speak up at that time and express your concerns because more often than not staff members have a lot to do and process and may not even be aware that they are coming off as indifferent. After all, without us thier doors would close and I trust they don’t want to happen so as patients let’s help them do a little better!!!

They don’t open until 8. Always a line waiting. They could definitely use a 2^nd phlebotomist. But, she is quick. I was 3^rd in line, out of there in less than 20 minutes.

My 7 year old son needed labwork done and thanks to Maira (the phlebotomist), everything went smoothly. She was extremely friendly and my son didn’t feel a thing. We had an appointment at 2:15p and was out of there by 2:25. Based on this visit, I would definitely return for any future lab needs.

This place is so slow. Got here before it opened and a line formed outside. About 10 of us.
Came inside and signed in as the receptionist sat watching some videos on her phone.
We are now 35 minutes in and 3 people have been called in. It’s almost like they enjoy making people suffer.

The flobotamist (Or however you spell it) was very nice and gentle. The front desk individual was neither rude nor kind. It felt robotic and when I attempted to bring to there attention that I was fasting and feeling light-​headed I was cut off, I then repeated myself and was not acknowledged. It was a clean facility, very packed, however I was in and out within 40 minutes despite the room being completely full.

When I first came here a year ago I thought the location was a little hard to find but now it was all good. 2^nd floor last door on the right. The first time I came here it was not busy and I got processed right away. This time when I walked in the same girl that helped me check in and was also my phlebotomist was there. It was a little busier and she acted a little rude but then when asked for my paperwork she was nicer. This time Patricia was my phlebotomist had a hard time finding my veins which is normal and apologized many times for having to poke me twice. I had an appointment and still had to wait a few minutes. Experience was ok and better than other places. People who work there could just look a little happier

Staff is rude. I’m a young mom, brought my son with me, and I was kind of a mess. I was having a stressful day… the lady at the front looked at me like a was a nut case and gave me the worst attitude. Returned again, months later and the same lady was there & again, she was RUDE! Horrible staff. People don’t want to be greeted by a rude individual when they’re about to get a needle stuck in their arm or whatever they need done! Sad to say, but I probably won’t ever go back there.

Recently had to have several blood draws at different Quest locations… this one is really nice. The phlebotomist was also the receptionist when I arrived for my early morning first appointment. She processed me quickly and her needle stick was fabulous. Had to return three times that day for timed tests. During the peak hours there were several staff members on hand. Service each time was fast, efficient and painless!!!