SchoolsFirst Federal Credit Union

Alright so I’ve been using these guys for awhile now and seriously they are always the best. I cant say enough great things about them. Today my wife and I went in to get a personal loan for a medical emergency and Chelsie really went above and beyond to see that we were really taken care of. Every time i go in you can see that everyone that works there really likes their jobs and likes helping people. Their supervisor on staff, Matt, is also always great to work with. I promise that Schools first doesn’t treat you like just another number. They really do care!
Thanks again Chelsie and Matt

I love this bank so much. They have been amazing with all my banking needs. My family has been a coming to this branch for the last 13 years. They have helped us with car loans, refinancing our mortgage, life insurance, and everything else under the sun. Their rates on refis can’t be beat. They are always so eager to help and I’ve never had a bad experience with them :)

The level of service and professionalism found here is top notch. It was a joy meeting with a rep in assisting my wife and I in securing a car loan. I thank you for all of your help and welcome the opportunity to do business with you again!

On Friday June 5^th, I went into the bank to inquire about updating my account. I was told to wait for 10 minutes. Within 5 minutes Kristen took me to her desk, where she went above and beyond my expectations. As a recent Educator, she explained all my options and signed me up for the Summer Savings Program. She had great advice and make me happy to bank with SchoolsFirst FCU. Thank you! Awesome job.

Always great service and everyone has a solution for every question. Spoke with daisy today and she got me a consultation the same day :)

The tellers always treat me (and my inquisitive toddler) with joyful respect. I love the coin star machine. I love the money order service for bill payment. They are willing to help out if your bills are unmanageable and have a free budget/​debt aid service cAlled Balance. Love OCTFCU (old school name :)).

I have been going to SchoolsFirst for over a decade. They do such an awesome job that I wish I could give them ten stars. I don’t know where they find so many pleasant, friendly, helpful, sincerely caring people. It’s rare that I don’t get a big smile from one of their associates when I go in. All the employees really seem to like their job. Whatever they get paid, they don’t get paid enough.
I will continue to do business with them. No bank I have dealt with in the past even remotely comes close to their level of service and accountability.
I am a member for life.

I have been banking with them for going on 12 years this year. My older sister got this for me as a savings account back when she used to work for them many years ago. I love how quick the process is for applying for personal loans, auto loans etc. It took less than a few minutes to apply online. And I was preapproved quickly and received a phone call to confirm my preapproval with instructions on what I needed to do next and what paperwork I needed to provide. I will always use them in the future when I need an auto loan. They have such good rates and make it affordable for us to pay back.

I have been with Schools First for over 15 years and finally got my wife on board so she can ditch BofA. We came in on a Saturday and the place was pretty busy. I had actually never been to this location.
The girl that helped us was super nice and had us in and out there in no time. If only all bank experiences could be like this one. It took about 20 minutes all together to get everything with my wifes account all set. They even gave her debit card on the spot. I thought that was pretty sweet that they have your debit card ready to go. Thanks for coffee! CHEERS!!!

Best customer service for a banking service I have ever had!
Staff is always friendly !!
They offer so many programs for anything you could think of.
I wish they could update their ATM machine but besides that this bank doesn’t have one flaw.
Def would refer friends and family to bank with them!

I’ve been a member for 10 years and never had a problem. I use a few accounts for my banking and have had a couple car loans with SchoolsFirst, all without any extra fees like I experienced at other banks. Great service!

I have banked with SchoolsFirst Federal Credit Union for about 10 years. I am always pleased with their customer service and convenience, loan processing etc.
More important, is how amazingly fast they are on top of any potential security breach. It is unfortunate that we can sometimes be victims of credit card fraud. Over the past 5 years it has happened to me about 4 times. Each time my credit union notified me by phone, text and email practically at the moment it occurred. They are always courteous and friendly. They have always returned the funds to my account within minutes. They always keep me informed of the situation. They always express deliver a new card to me within 2 days. I don’t think anyone can expect more than that.
Thank you SchoolsFirst!!!

This review is a few years coming, but as the experience always comes to memory when I think of this branch, I feel it’s still worth writing this review.
Before buying a house in 2012, I would frequent this branch’s ATM as it was in-​network with NFCU and therefore wouldn’t charge me a fee for use. I’d also occasionally go into the bank so I could get quarters for the laundry machines at our apartment’s laundry room, as the room itself had no change machines (probably for fear of theft or vandalism). I did this on more than one occasion without issue.
On Memorial Day weekend of 2012 I did the same — got some cash out of the ATM for groceries and laundry, and then went into the bank to ask for some quarters. However, on this day the teller told me she had to confer with her manager, a 20-​something slender man with slicked-​back hair and a gotee. The teller talked to him for a moment, and the manager looked my way with an incredulous look. After a few moments the teller returned and told me that she would exchange my bills (which I had just retrieved from their ATM) for quarters, but that it would be the last time I could do so. When I explained that I was a veteran of the USMC, a member of NFCU, and in network, she explained to me, in no uncertain terms, that they could only service members of SchoolsFirst. I left with my quarters, feeling embarrassed and upset.
Oddly enough, I had to obtain quarters once more before I left the area after buying my house. I went back to this same branch and did the same thing, and did not receive any rebuke for it.
That being said, I’m not sure how the manager at SchoolsFirst would think that the treatment I received on that day would engender me to become a member of their financial institution. Certainly, as the husband of someone who works in an educational institution, I could probably join their credit union; embarrassing me in front of several customers while performing what should have been a simple task of exchanging denominations of money certainly wasn’t endearing to me in that regard.
Although I’ve had positive experiences at other branches of SchoolsFirst, since Memorial Day of 2012, this branch has left me feeling cold.
*Edited review to reflect the correct year my incident occurred (2012).

Really like this location. Plenty of easy access parking which is always nice at a bank! Got coins?! How about a free coin counting machine for all that change?(assuming you are a member) Forget CoinStar, this prints a receipt that you just take to teller and boom right in your bank account. I’ve had nothing but quick and pleasant service here and have been a happy member for years.

Seriously, nicest bunch of bank workers ever. I have not dealt with anyone here that isn’t anything less than super pleasant. It makes me not dread going to the bank, as I did when i had B of A years back.
I cannot rave enough about this bank!

I really only come here to use the atm. I belong to a different credit union from San Diego County so I use this atm for free. I have gone into the bank a few times to get quarters and they are helpful in that respect. I would imagine this credit union is great, like mine, because credit unions rock. I wouldn’t be able to join this CU because I am not a student any more, so I am just happy that there is one very close to my house that I can use whenever I need to get cash or deposit a check.

My bank since 1991. I just made my husband join. I live 60 miles from the nearest location, but still refuse to get a new bank. ’nuff said.

This bank is never crowded!

I’ve been doing my banking here since 2006. Previous to that I banked with Washington Mutual/​chase. I have to say that schools first is quick, helpful, and doesn’t charge for their checking account. I also got a great rate car loan here! I recommended and added my family to this credit union.
I’ve been satisfied with my checking accout given that they do not have any fees involved. However, I became extremely happy with my banking here since my car loan rate, warranty, and GAP insurance beat Honda’s by more than $ 10,000. I totally saved myself around $ 10,000 by getting their loan rather than staying with Honda.
Yet another reason to go to the Credit Union!

I have been banking here for 20 years and it’s been great! They are always so helpful and I have never had any issues with them. I don’t like banks and their hidden fees (I quit Bank of America long ago) and I will always recommend credit unions. especially this one. They recently changed their name to Schools First Federal Credit Union but I haven’t noticed any change in their service. One star off because they don’t really have a lot of locations :-(