Service King Collision Repair of Placentia

Beth and Lenny are great. Beth made sure that Enterprise had my rental reservation ready, and Lenny was great in keeping me updated after I dropped off the car. The text function was super helpful, too. The car looked and ran well after pick up. Thanks for everything!

This is shop is great, I got in a accident and my insurance had the car towed to this shop and their work was fast. They had the damages assessed in one day and the claim was finished the day after. They were also really helpful with allowing me to get stuff from my car before they sent it off. The work is also great, the helped my Uncle out with ease. If you need your car fixed bring it here! FLAWLESS work and great customer service.

Ok Service king, here it gos. gry prius 2013 just like the rest of them. Had a horrible paint transfer (green) right down to the plastic bumper ! So a removal of the bumper, prep, sand, paint, clear coat… reattach. An easy 5 to 7 day job… Morgan, Beth, and the service tech’s in the shop did this job in 3 day’s !!! And its flawless, did i say flawless. Every one involved did
and exceptional job. They deserve a raise from the boss ! …Just remember folks, think Service King of Placentia for all your collison repair needs… James from Diamond bar.

The Service King Body Shop located in Placentia ensured that the repairs that were done to my vehicle were completed in a timely manner and with great precision. In particular, my experience with Lenny, a service writer, was excellent. His superb customer service insured that all the repairs done to my Lexus IS 250 met the company’s highest standards. In fact, they did such a great job matching the paint color (white pearl) that I will gladly refer any of my colleagues, families and friends. If your vehicle is in need of any body work or just a paint job, ask for Lenny at the Service King. His professionalism will put you at ease.

So I came into this location after my car started making a noise every time I made a left turn. I brought my car in to get fixed. After waiting an hour Lenny at this location told me that it was just a missing plug under my Honda 2015 Civic that needed to be replaced. And he said they just so happened to have a spare plug to replace it with and it was free of charge.
Good.
About 2 months later I did an oil change by my self. And when I got under the car myself, i was shocked to find out that the shield had been missing!
They told me that they had just replaced a plug when in reality THEY STOLE MY PART!
So I came back to talk to Lenny. And when I explained to him my situation he doubted me and said that my car does not have an under shield and that he needs to check another Honda Civic in the shop to see if the car model even comes with one!
Wth?!
So he checked a similar car and I proved to him I was right. I told him that they stole my part and I demand it to be replaced. He said he would order a new one and that he would call me within 2 – 3 days to get it installed.
Good.
A week later, NO CALL. So today I called to ask to speak with Lenny again. And the rude receptionist said «Lennys on lunch» so I asked to speak with the manager. She said, «He’s also on lunch.» I said IS THERE ANYONE IS THE OFFICE I CAN SPEAK TO?!” She said not at the moment.
CAN YOU BELIEVE THIS SH*T?! WOST CUSTOMER SERVICE EVER! AND THEY STEAL FROM YOU! IF I COULD GIVE 0 STARS I WOULD!

Getting my front end on my 370 z repaired. Brought it home and realized the passenger side front bumper wasn’t even secured correctly, the tabs that hold the front bumper Weren’t even secure and the left front were missing tabs. I wouldn’t use them again, should have checked the car and made sure it was 100 percent.

I took my Crown Victoria in for paint because the trunk lid was losing paint in sheets. They were very courteous. The car was ready when they said it would be and the price was very reasonable. I would not hesitate to recommend this shop to anyone

This is our second time taking our vehicle for repair at this location. We were very impressed with the level of service we received. Lenny kept us in the loop from intake to finish. He was in constant communication and informed us of everything about our vehicle’s needs. Our car looks as good as new!
Thank you for your professionalism.

They did such a great job on my car and kept me informed of everything going on between my insurance adjuster and their shop. The painter Bob did an amzing job the body work was great as well and Lenny the estimator was very nice

I was referred to them by my insurance company and I am so happy they did! My car was left like new and the service was exceptional. Robert was great and kept in contact. I definitely recommend Service King! Great and friendly service!

Excellent, friendly service. Took my car in for a repair appraisal after a minor fender-​bender. One my insurance cleared everything, I made an appointment to take my car for the work. They had estimated a 5-​day turn-​around, but actually got the work done in three, in time for the weekend, which saved me a few extra days of the car rental. They also took it apron themselves to buff out a few other nicks and scratches unrelated to the accident and my car looks new again. Highly recommended.

I want to thank Service King for the professional and great service. From the lady at the front desk to the work done on my car by Frankie, I had a great experience with them and would go back anytime I have a problem with my car. I had a scratch along my Acura door along with a few bumps and they were able to have my car repaired and repainted in one week! I recommend this shop to anyone who needs repairs. Thank you guys.

If I could give them 6 stars, I would. A definite 10 for service. Someone hit my car, and Service King made everything look as good as new. If you have an accident, go here!

Customer service was excellent. Kim who runs the front office was very kind and professional. I also worked with Frankie who kept me updated daily on my car. Good work and they care that you are Happy. Thank you

I was recommended by my insurance company to go here and I’m so happy I did. They kept me updated on the progress of my car and they did an excellent job fixing it as well. Frankie was great giving me updates and Terry at the front desk was so sweet and helpful with everything I had to get done. Such great experience!

Service King in Placentia was so great with my car! I was recommended by Allstate to go here and I’m so happy I did. They kept me updated on the progress of my car and they did an excellent job fixing it as well. Lenny was great giving me updates and Terry at the front desk was so sweet and helpful with everything I had to get done. Such great customer service and skills at this place. I highly recommend it!

I had a minor car accident and went to get it checked out, they welcomed me very nicely and professionally, every one there was very cooperative I got my car checked out, the manager there his name was Edwin, he helped me a lot, honestly they have excellent customer service, even after I left my car there an employee named Gerry gave me phone calls to update me on the status of my car and they finished fixing it even before the date they previously gave me which was very convenient!

I did not have major damage to my car but if I did our ever do will absolutely take my car to service king. Everyone there was so helpful and my cat can’t out clean and beautiful. Thank you lennie for making it painless…

Service King in Placentia was recommended by my Insurance Company.
Went in to get the repairs done and was greeted courteously and professionally.
Through the prior conversations we had, the Team at Service King was already aware of the situation.
The Branch Manager — Edwin, has established great core values in how he has organized his entire team. Thanks to Amy, Gerry and the rest of the crew for setting an example of exceptional customer service.

Even though the name changed its still the same people and the best service. My truck had been vandalized on New Year’s Eve had a big dent on my roof and a scratch on my bumper. Called my insurance told them were I wanted to go. Stll though it was Sterling after the research we found out its now Service King. Frank has always and still is very helpful. Great service and fast. They text me and kept me up to date on the repairs my truck was even done one day earlier and it looks great like new they even cleaned the inside of the truck real nice.