Total Woman Gym + Spa – Placentia

The spa is so awesome!!! Funny I go to both the ambers, one does massage and the other does facials. When you go in ask for them

Tonight I went to take the kick turbo class at 6:30 p. m and we had a sub named Shari and she was great!!! I think that was the hardest class I have taken at any gym and worked every area… cardiovascular strength training. We did a combination of zumba step strength training and kickboxing it was awesome. Shari normal classes are at 5:45 am mondays and Wednesdays !

After a good few months with this gym, I’d have to say it’s taken a turn for the worse. Initially, I went with my friend to purchase the option that included the gym and one spa session per month ($ 79.99 for the first and last month without cancellation fee). I’ve only had pleasant experiences with the spa sessions until they took out certain types of lotion scents for their facials (probably to cut down costs, as many other reviews indicate) and it started to irritate my sense of smell so I decided to pull that out of my membership (dropping the fee down to $ 34.99/mo for the gym only). The downfall is that the monthly spa sessions do not rollover and they must be used within that month period and this wasn’t clarified when I signed up so I was a bit miffed about that (wouldn’t you be as well?).
I recently went to cancel my gym membership the other day and I called to inquire about redeeming the (last) spa session that I paid for at the beginning. The person who I spoke on the phone to (Janice/​Janet) said that she noticed that I had that option and believed that it was possible and to come right in to discuss it with Claudia. Claudia, (who signed me up at the start and changed my gym policy from $ 79.99 to $ 34.00) told me that the (final) spa session must’ve been redeemed the month of the time of the policy change and that she might be able to do something because no one had «informed» me of this during my policy change (which is ironic to me because she was the one who changed my policy…). So I asked if anything could’ve been done, as I didn’t want my money to go to waste. She said that she «could» do something if I chose to stay and/​or froze my account for $ 10/​month, but if I decided to go through with canceling then there was nothing that could be done. I went through with canceling but I should have gone with freezing my account to redeem the spa session and return to cancel the membership, so take note if that’s the route you guys are looking into.
Based on my experienced with their inability to tell you of the fine details in their policy until asked (I’ve read through the contract multiple times to make sure I didn’t miss certain details), I’d have to suggest that you guys steer clear of this gym as they don’t really seem keen for customer satisfaction (as you can see from other reviews here). The first two months were fine, as I liked the idea of having a gym exclusively for women but I regretted the following months afterwards.

I love this gym. I live 25 mins away and it is worth the drive. It smells good and is always clean. Tons of good classes at very convenient times. The spa is amazing, I only get massages and they’ve all been great. Absolutely worth every penny to avoid 24 hour.

Very disappointing service. I called and spent a good chunk of time booking a massage only to arrive the next day and be told at checkin that the spa is closing for the day. As I paused for a moment, surprised and a bit baffled, the staff reiterated to me how they close on Sunday afternoons. Unfortunately, the repetition of the news didn’t solve the issue and was entirely unnecessary as I am neither deaf nor dumb. BUT, I was dumbfounded that they didn’t offer any sort of apology for their incompetence or my inconvenience or even attempt to resolve the matter. Not sure if the staff is poorly trained, rude, or both. Sadly, I’m thinking the latter.

I love Total Woman Gym, it’s so nice to be at an exclusive gym with only women, honestly. I started at the TW in Brea and honestly was wow-​ed at the whole gym-​spa experience. Since I’ve been to the Placentia location I can only say that this is my all-​time favorite gym. I don’t ever want to go back to a non women-​only gym and enjoy the luxury features at TW too much to ever stray.
I have to say that the locker room is my favorite, the hot tub is ginormous and there are wet/​dry saunas as well. The showers are beautiful, with shampoo/​conditioner and amazing smelling bodywash in dispensers for you.
The spa services are such a luxury, I had my first ever massage here and was absolutely astonished by the experience. In the spa they give you a cushy robe and locker for your things. When you meet your masseuse you first pick the fragrance that you’d like for your massage lotion. :-D. The message experience is luxurious and I’ve found that masseuse is always attentive and asks whether you prefer firm or light touch.
Back to the gym area, the equipment is well taken care of and the treadmills have mini-​TVs attached along with charging ports for your iPod. I have attended many of the classes and have had fun each time. Yoga, Stretching and Bosu have been fun and intimate with small classes. The instructors have been so helpful and always made sure that I had what I needed even as a ‘newbie’.
I LOVE Total Woman, that’s just it. :-)

So when I came in today, their general manager Tara was here and she was happy to modify the date for me. She checked the account history and said that the lady who cancelled my membership forgot to update the date of expiration so hurray! Their customer service is legitimate! I don’t need to explain every time I come in… Otherwise it was gonna be ³⁄₃ times that I had the front desk lady tell me my membership was expired. So the general manager was polite when she apologizes about the mixup and the place is clean, great. I might consider renewing my membership again when I’m done with school!

I really love this gym and am quite surprised by the negative reviews! It is super clean — in fact, there’s always workers walking around cleaning. I’ve never seen that at another gym. Even though it does get busy at times (especially Monday mornings), I can always get to the machines I want to use. And the kids’ club is great! The ladies who work in there are wonderful with the little ones, and I always feel at ease leaving my kids there. I’ve taken spin classes with Stacey and Leslie and both are fantastic!

Spin class with Karen is awesome! She really pushes you to your best! The facility is super clean and the staff is very nice and always greets with a smile. I can’t wait to come back :)

Ugh, where to begin? This business has fired many, many good people and the ones left over are not up to par. The personal trainers could care less about your weight loss goals. They do training outside of the business-​secretly and they still don’t care about your weight loss goals. One rep will bother you then start speaking religion. I tried to get a hold on my account but was asked by the religious rep that I need a Drs note… Really? They are not my employer! This place has really gone downhill. So glad I stopped going here and ended my membership.

I had no problems with this gym despite the negative reviews.
I had my membership here for about a year and loved every bit of it. It’s a small gym but no one was ever there and it is the cleanest gym I have even been to! It really felt like a personal gym. Canceling the membership was not a hassle. I just told them a month prior to me leaving for college that I needed my membership to be canceled by the time I leave. I really miss this gym!

I am sorry to down grade my review of Total Woman. I love the Spa staff. However I don’t use the over crowded gym side any longer. The equipment is often in disrepair or in use with a wait. When I first joined the showers had upscale products and that was used in the sales pitch. Now not so much. There is rarely hot water for tea and often times I’ve seen Lipton tea bags left in place of the assortment of decaf spa teas that were previously used. The spa membership is pricey. If your services continue to lower your standard to a mill the flock will just go to the lower priced gyms to get treated this way and save their money. We can pay for our spa treatments at a nicer spa. It’s so sad to watch the decline. I can see signs of the end of a great place.

I like how this place sells Epicuren, but I don’t like the fact that they ask for so much info just to buy a product. If I’m going in here simply to purchase something please don’t ask me for my phone number etc. That information is private to me.

Okay– I’ve given plenty of great reviews for this gym because I really appreciated the cleanliness and atmosphere so I could work out in peace. Thankfully the spa is managed professionally & their manager is an absolute 5 star leader who truly cares about your spa experience.
I pay extra for the special executive locker room in the gym & noticed they’ve been removing all the perks that made it special. Loud music blares from the system and they’ve even taken away the aromatherapy lotions! I know there are far bigger problems in this world but a total woman gym should be a total woman experience rt? If not then cut the cost of monthly dues each time they cut something else out!

This is an updated review for the previous experience I wrote about.
About a year after this incident I had to renew my gym membership here so I did. I renewed it with one of the managers I think her name was Karen. I told her about the incident I had with the free spa treatments her staff promised me, she apologized & gave me three free 30 minute spa treatment sessions. I was happy she did that.
I am still unhappy with this gym, especially now that the brea location closed & now this placentia location is always packed! If I want to take a cycle I have to get here 30 mins before the class starts to get a spot. Also the cycle bikes are not all working, for a gym that’s packed now because brea location closed they should have all there bikes working!
Now also all the trainers from brea location are all here at placentia with their clients ., so that means less gym floor space, I hate it because now it’s so crowded on the floor & I like using the floor space for my workouts.
Also they attached TV monitors to all the treadmills… Really?! Because running with TV in my face makes me nauseous & so Even if I turn it off still there’s a blank TV screen in my face. I’d rather run outside or at other gym locations.
I will not be renewing my membership because of all these issues I have with this gym.
I liked it before they closed down the brea location & combined both gyms. It was quiet, not crowded, the classes weren’t as packed, there was ALOT of floor space & they didn’t have stupid TVs attached to the treadmills!
Sorry for the long review! :D

The spa staff are not professional at all! They should know what kind of skin type I have, but they did not, they used chemical peel burn my face, be careful! I had to find an attorney to sue them! Totally wasting my time! Worst facial spa experience ever!

Very disappointed with location. Brea was so much bigger, nicer, cleaner and it didn’t smell bad! Every time I walk into the locker room I get nauseous from the smell. I can’t wait until my year is up so I can leave this gym. Why is it so hot in this gym? You walk in and feel the heat! They didn’t even bring the fans from Brea to keep the air moving. The staff isn’t nearly as nice. This is a big disappointment. Management does not seem to care.

It’s So unfortunate Brea had closed. I was a loyal member for over 2 years. The Brea gym was clean, offers challenging and entertaining group fit classes, and had wonderful instructors. It was very disheartening to find out it has closed. The placentia location is much further from me, and also the Brea location was much nicer. I’m Completely devastated… I’m Not thinking the placentia location is up to par. Brea was very convenient not to mention had the prime location by the mall. Placentia gym cannot me the needs of the area, being smaller and a less desired area. Not a smart move.

This is a review for Total Woman as a company and for the Placentia staff via phone contact only.
I am a teacher and for the past month have not been able to visit my Total Woman gym in Brea. I attempt to go back and it is CLOSED! No one every contacted me in any way to tell me it was closing. No phone call, no text message, no Facebook page update… nothing.
Now, I call Placentia in an attempt to cancel my membership. Brea is already too far from my house, but I liked the location and the people were nice, so I went when I could. But Placentia is 10 miles further. I just can’t do it. The woman on the phone was rude. She gave me another number to call to cancel.
I called the number she gave me. They could not find my information in their system in order for me to cancel! I called back Placentia. The woman said that she could not help me because they were closed. It’s 2pm. Yes, I know it’s a holiday, but then why are you answering the phone if you can’t help anyone?
I think they are trying to give me the run-​around. Buyer beware. I am scared that canceling my membership will now be a huge ordeal.

I’m a little sad to write this review but after my experience with their corporate/​collections department, it has to be done. I actually liked going to Total Woman and my trainer was absolutely the best. Its clean, smells good and the equipment is way better than all of the other gyms I’ve gone to. But you also pay for that and my membership was way too expensive and I had to cancel after 18 months.
I was on a month to month contract that clearly said I needed to give a 15 day notice, but after I filled out the cancellation form by email, their reply said it was 30 days. I let that go and knew I would owe them for one more month. I received a letter a few days later (Feb 19^th) that said I actually owed $ 88 (2 months of dues) plus a $ 19.50 late fee. I didn’t think that sounded right but I just wanted to get it over with so I sent them a check for $ 107.50, which they cashed, and I assumed I was done.
My normal debit date for my dues is the 15^th and on March 16^th, I started getting automated calls from their collection firm, ABC Financial, asking me to update my account because my debit wasn’t going through. I had already taken my debit card off the account because I didn’t want them «accidentally» charging me after I cancelled. I ignored the calls, thinking my cancellation would eventually take effect, until today when I realized the calls weren’t going to stop.
I called ABC and was told that I still owed them $ 9.00 for March dues plus another $ 19.50 late fee. I told them that they were basically shaking me down for every last penny they could get out of me and I absolutely refuse to send them another dime. I am drafting a letter to them right now, asking for MY $ 88 back because according to my contact, the $ 44 I put down as «last month membership dues» should have been applied and I should have owed nothing when I cancelled.
Learn a lesson from my mistake… READ your contact before you cancel!