Veteran Pools & Plastering

Horrible communication skills. As far as their work never had an opportunity to see their work due to poor communication with Jeff.

I have used Jeff and Anthony at Veteran for TWO new pool builds and a replaster of an old pool. Go ahead and get quotes from others if you want to, after meeting these guys you’ll know they are the right choice for your new pool. Our pools were completed on time and we had a very tight schedule. One pool was a fairly straightforward design with a baja step and waterfalls. The other was an incredible lazy river pool with a bridge, an island, a slide over the river, and a baja step! This pool was a feat of engineering and skill and everyone who sees it and uses it is amazed. I’m adding pics of our two pools so you can see for yourself. Use Veteran, you won’t be disappointed.

These guys were great to work with. They replastered my pool and my sisters pool and they both look great. Communication was great, they worked very fast and even hooked me up on getting my lights installed. Thanks Jeff for taking care of us. I highly recommend them

DO NOT USE THIS COMPANY IT WILL GO WRONG!!!
Like other reviews there communication is horrible. I had a replaster. The initial product looked good and we paid him the final payment. After a few weeks our pool was leaking and the came out to fix the leak. While fixing the leak the caused the lights to leak and finally replaced them after a month of back and forth. We then noticed the plaster was cracking on all of the corners and this when he stopped responding. After 6 months of trying to get a resolution Jeff finally told us he is not going to redo the plaster and would saw cut our new plaster if the cracks got worse. This is completely unacceptable for the amount of money spent on this project. Calling Lisense board next

I built a new pool with Veteran Pools and Plastering that started August 2014. It was not completed until November 2014.
Let me first say the positives:
1. I am ultimately very happy with my pool and the work that they eventually completed
2.Mario who works for them really knows his stuff and works really hard.
3. In the end Jeff did resolve the issues.
The communication from the beginning was poor. The pool was initially poured 4 ½ feet deep when it should have been 3 feet at the shallow end. Let me just say that there were a lot of discrepancies. People would just not show up or would show up unannounced. Anthony
contracted Poolsafe to install an automatic pool cover. There is a concrete vault that covers where the pool cover rests. The concrete pieces that cover this vault were unsafe teeter tottering and were not level. Veteran agreed to repour the treys and did so, they were still not level, however with additional brackets they do not teeter which Jeff did agree to pay for half of them. They were supposed to come and cut down three of them to be able to fit but had not done so since May 2015.
Jeff will choose when he will answer your calls. For me when he didn’t want to address something he would not answer for months until I filed a complaint with the license board.
Like I said I am in the end happy with our pool and the entire project. I do believe that both Jeff and Anthony are great guys. I just think that they really need some work on organization, explanation, and communication.

Jeff and his crew did a great job on our pool re-​plastering. We chose a blue speckled quartz plaster and new tile. They were on time and fast! They finished in a week! His communication is a bit slow because they are busy, but worth it. Would recommend them.

Don’t waste your time on three bids. We did and should have never waited to use these guys. The work they did for my family was small but top level quality. The pricing was very competitive but most important was they were on time, clean, thorough and professional. When you find someone good you call them again and refer them out. We will definitely be doing both. The simplest way to test a cook is have them fry an egg. Our little concrete job was an egg for them and they nailed it. Ask for Jeff.

Let’s start with I got a few bids before speaking with Jeff and Anthony and decided to go with them on the spot. They didn’t have to leave I knew what I wanted and they quoted me on site with a reasonable price and were straight to the point no games. Through the whole build they showed up and answered there phones anytime if it was 10 at night and I just got home and had questions. The work they performed with the service and extra ideas they suggested was second to none and could not be beat. If your getting your pool refinished or built from ground up there your guys look no further here’s a few pics of the pool they built for me.

This may be a bit long but is a very well deserved review. DO NOT start a pool without at least talking to Jeff. His prices are highly competitive and wants to earn your business. The part you don’t notice upfront and wont until actually into the build, is that Jeff is on the job several days a week. I would say 95% of pool contractors, show up at the beginning and towards the end. He is there at least 3 – 5 times a week making sure every part of the construction is something he is willing to put his name on. I can see now how people get screwed down the road with faulty construction because the workers were never supervised during the actual construction. Jeff goes through and pays attention to every detail of the process as if its his own yard. He will be proactive in letting you know when it’s time to select tile, concrete color, pool plaster color, etc. He will also do little minor things to enhance the look of the pool and overall work without nickle and diming. In fact he kept 100% on budget aside from the additional wireless remote and concrete I requested (which he ran through me for approval way in advance before proceeding).