Best Western Plus Placerville Inn

I’m surprised by all of the negative reviews of this place. Honestly it’s not the best place I’ve ever stayed in but it’s not the worse (I’m looking at you Days Inn of West Covina). But it’s a Best Western so I know what to expect for a reasonable price. The room will be clean, they’ll have breakfast and the location is usually ideal to what I’m looking for.
We stayed at this Best Western during Passport weekend and they were sold out. I chose it because 1.) see above, I know what to expect from a Best Western, 2.) the location was perfect to the wineries (5 – 10 minutes tops), 3.) they have the breakfast buffet. Overall, the hotel was clean, my room was large especially since we were a late check in and the bed was pretty comfortable. It was a little noisy since we had a neighbor above that seemed to be running a marathon all night but you’ll get that just about anywhere as well. The one downside that we had was that there was no elevator and my friend just had knee surgery. But because of our late check in, we couldn’t get a room on the ground floor so she had to deal with the stairs. It sounds like they are going to be adding an elevator but as of last weekend, they still didn’t have one. We are going to keep them in mind for next year’s passport weekend and make sure we get the ground floor. Overall a decent hotel for the price.

Lovely welcome from nice staff, beautiful gardens of roses, super clean rooms and general areas. It was a perfect stay. The reason for a 4 star vs. 5 star is that some very unpleasant smelling stuff is used to mask a previous users smoking. Ours was a ‘non-​smoking’ room but the hotel does accept smokers. We were able to open the windows and that helped.

This place feels dirty from the moment you walk in. The hallways smell like mildew. The carpets feel dirty. I came out with tiny bite marks on my ankles which leads me to believe there were fleas or bed bugs in the room; that just freaks me out! The waffles were the best item out of all the breakfast options. The bacon tasted like paper and the eggs were watery. After spending all day out, I was looking forward to coming back to a nice clean room only to find out that the room was never cleaned… that’s just beyond frustrating! I could put all of that aside because the worst part of this hotel was the ending. When you walk into the lobby to the front desk, as a guest you expect to be greeted within a few seconds of walking in. I walked in and stood at the front desk while Nick and another employee finished discussing some sort of business. Not once did they look up, not once did Nick say I’ll be with you… he just ignored me while I stood there. This went on for a good two minutes. And when he was done, he then greeted me. I work in customer service. I know what good customer service is and what it should be. I would NOT recommend this place to stay.

Very nice property… Clean… Nice size pool… Friendly staff… Fridge, safe and microwave in the room… Love it… Hitting Red Hawk up from here!!!

Stayed here before. Nothing fancy. Just needed a place to lay my head before we head to Ski at Sierra-​at-​Tahoe. One thing… Where the hell is the elevator? Why is there no elevator? Not lazy. Just took a while for these suitcases to get up the stairs.

Pros
~Clean room
~Breakfast buffet was decent
~Location right next to freeway
Cons
~Non-​smoking room smelled like, guess what, smoke.
~Rude staff (not to us, but to each other)
~3 floors and no elevator?
I believe we caught them on a day where they were coming up on an inspection because the manager was yelling at everyone… in front of hotel guests during the prime breakfast rush. NOT GOOD.

Can’t complain. The rooms were spacious and clean, the beds were warm and comfortable, and the staff members were friendly and hospitable. The complementary breakfast in the morning was very good. The only problem was that the room was a little noisy considering we were right next to the highway.

The carpet in our room was absolutely filthy!!! We booked a wheelchair handicap room in July, the day we were to check in i called to reconfirm — really glad I did since the receptionist told me she didn’t have any room reserved for us!!! We gave them our credit card info in July, clearly stated we needed a wheelchair room — I could barely get into the room using a standard size wheelchair. Everything in our room was absolutely filthy, nothing was ADA approvable — in fact the door-​viewer for those in wheelchairs was stuffed with paper. I attempted to explain this to a non-​English speaking maid — I even showed her but she still couldn’t get it. I would never stay here again nor will our friends who also stayed there on 9÷19÷−9÷20÷2015 for a friend of ours wedding.

If wifi is an important accommodation during your stay consider staying elsewhere. The best download speed I’ve seen yet is 956 kbps. That’s before high peak times. I’ve seen it as low as 250 kbps. It is apparent the staff doesn’t really care about that issue when spoken to about it. They act as if it’s a non-​issue.
Other than that: everything else works. Except the phones in my room. Carpets are stained and dirty. Bed seems ok. Haven’t seen any bugs. Be sure to check your A/​C filter… this one was pretty dirty.
Update: Obviously people should know not to leave anything out in their rooms that they don’t want stolen. That being said a coworker of mine had left a 6pack of beer out because his refrigerator was broken. The beer ended up missing. Maybe they thought it was trash, maybe not. Another coworker of mine told me that someone ate his pizza out of the box in his room. Be careful here folks.
Update 2: Another (3^rd and separate) coworker reported one of his t-​shirts is missing.

Nice staff.
–Dirty carpet
–Drink machine out of order for all days we were here
–Snack machine unplugged
–Limited cable
–Broken locks to inside of hotel!

Everything was nice except the carpet in our room was worn and stained. The room looked like it had been remodeled except for the carpet. The room was clean otherwise and quiet. The pool was clean and the breakfast was fine. We would come back if they replaced the carpet.

We stayed there for our wedding night, it came with the package.
Both my husbands credit cards that he used there were compromised as well as the one my father used.
My friend had a $ 200.00 designer shirt that was also stolen along with my father in laws wedding ring. The only thing good about the place was it is animal friendly

Trying hard for a 10. This hotel has comfortable rooms, friendly staff, and remodeled grounds. They do a lot for a place which sits close to the freeway.
Our room faced the road /​freeway. There was some road noise, but we just turned on the air conditioner and it was loud enough to drown the sound out.
The management left a letter indicating that guests would get a survey. The funny thing was the number of grammar and agreement errors. I gave mark-​ups to the staff… maybe they will fix it?

I travel for a living and stay in hotels and motels quite a bit. I’ve seen my share of rooms, from shabby to nice. I must say how impressed I was with the facilities here; very clean and comfortable. The staff are friendly and helpful and the free hot cooked breakfast was a nice touch. Next time my business takes me to Placerville I will definitely be staying here. I can’t recommend this hotel highly enough — I’d give it 10 stars if I could!

— Red Hawk Casino has no Hotel, we stayed here.
— shuttle to Casino available 24 hours.
— entrance into hotel grounds sort of tricky, bank a hard left.
— continental breakfast awesome, including scrambled eggs, freshly made waffles, and sausage.
— flatscreen, refrigerator, and microwave in room.
— NO bed bugs in my experience.
— Denny’s and In & Out close by.
— rooms clean but not fancy.
Cons:
— Gym is dated with 90’s equipment, it gets the job done though.
— shower water pressure could be better.
— no elevator.
— hallways carry an odor.
I recommend this place!

The *only* reason you should stay at this hotel is for the free shuttle to Red Hawk Casino, but when they complete their in-​house facilities all other reasons ought to be immediately dismissed. Their management is a complete joke, and do not take that statement lightly as their level of unprofessionalism and contempt for actually having to solve customer complaints is appalling.
To back up my aforementioned statements, upon our exit today we were told by members of their staff they were putting in their two-​weeks notice due to management’s refusal to pay minimum wage to some of the staff who have been there for two years. This place is downright deplorable, so please choose wisely.

I’ve stayed here a few times over the last nine years and the rooms have always been clean and comfortable.
The Staff have away real friendly and I always look forward to staying here it close to Restaurants and Shoping and Red Hawk
Casino…

Horrible experience.
My boyfriend/​business partner and I stayed at the Best Western in Placerville this past weekend for a work event. I normally choose a less expensive motel for us but for some reason all of the rooms in the city were sold out except for this one and one other hotel. Trusting the Best Western name I chose this room.
From the very check in we were taken aback by how poor the facilities were. I have Celiac Disease and therefore have to travel with an extensive amount of food, a large ice chest, etc. We are wedding photgraphers and also carry a lot of expensive equipment that we cannot leave in the car. We were never warned that this hotel has no elevator but sure enough, as we started lugging our stuff in we found the only option to be a stairwell.
I went back to the front desk and asked where the elevator was and was told there wasn’t one. I asked what if we have somebody in a wheelchair? In a panic she said there are more accessible rooms but everything was sold out. Let me reiterate that neither of us are handicapped but were never told or warned of any possibility of their not being an elevator or a way for us to easily get our things to the third floor that we had to stay on.
We considered switching to a different hotel as this was going to mean some major exertion and packing at 6am when we had to leave for work the next morning but another check showed that all the rooms in town were booked.
Deciding to make the most of it, we then found that our room was well below our already low expectations. Mind you, when we travel for work we generally book the cheapest hole in the wall motel we can find, so having to pay $ 165.44 for a room that didn’t even meet the standards of the crappy places we usually book was more than disappointing.
Our room immediately smelled like burned plastic when we walked in, a smell that never went away. We left the next day feeling congested and like we had been breathing chemicals all night. The room was also super hot and stuffy, as were all the hallways in the hotel. Our remote did not work and many of the TV channels were scrambled up and not watchable. The shower curtain rod was broken, the wi fi was so slow that it most of the time did not work at all. Our front door did not actually close all the way and lock unless we made an extreme effort to close it. One of the lamps was broken and when we attempted to call the front desk to let them know the condition of the room, the phone was also broken, adding insult to injury.
In addition to all of the things that did not function properly in our room, the main door to enter the building supposedly required a key card to enter for security reasons but we were able to simply open the door and walk in no problem every time that we tried.
This very unpleasant stay has left more than a bad taste in our mouths for Best Western. We have a wedding at the Best Western Beach Resort in Monterey, Ca from October 24 – 26 but I have cancelled the reservation that I started for that after this experience. There is no way I will be willing to pay the over $ 400 it will cost to stay at that hotel after this awful experience. We will be finding another room elsewhere and just travelling back and forth for the wedding.
When presenting hotel staff with our list of broken items we received a response of «Oh I’m sorry, I’ll have someone look into it.»

Not all Best Westerns are created equal :) This one more than met my expectations. We stayed a night for a wedding in the area. I have stayed in some icky hotels while traveling for softball so I always check for bed bugs. Nothing to worry about there. The room was clean, smelled good and was right off of the pool. No stairs or elevator… well not for us at least. They have free wifi and complimentary breakfast in the am. I can’t tell you how many times I have gone to a hotel and had to PAY for wifi. That is just ridiculous so I appreciated not having to pay. This is not a 5 star hotel but it doesn’t claim to be. For a traveler it is clean, comfortable and worth 5 stars for its class of hotel ratings. I booked through
and paid about 60. less than a couple in front of me inquiring about a room. The check in took about 1 minute, can’t beat that.

**********************BED BUGS BEWARE****************************
My wife and I booked two nights, Friday, August 1, 2014
and Saturday, August 2^nd. We checked in around 11 pm on Friday night after driving 450 miles from our home in Seal Beach, CA. We were very tired and went to bed immediately. On Saturday we were out of the room early in the morning and spent the entire day outside. When we returned in the evening we were freakin horrified to find a bed bugs crawling
across the pillows in our bed. We caught one in a cup and immediately took it to the front desk (see attached photos). Larry at the front desk apologized but said there were no other rooms available. Not that we really wanted to stay ANYWHERE in that filthy hotel but we for sure could not stay in our current room. We had to pack up our clothing and belongings in trash bags at midnight and drive to Folsom, CA to the Hampton Inn which was wonderful.
Needless to say, we were freaked out about the possibility that we were
bringing bed bugs with us in our luggage so we had to leave it in our car and wore the same clothes we had on all the way home the following day. Hopefully, we did not introducing a bed bug problem to our home.
My wife has insisted that the luggage remain outside and is washing every piece of clothing in our garage. What a pain after another 450 mile drive home!
We contacted the hotel for a number of reasons. Unfortunately we practically ran out of this disgusting hotel and left clothing behind, and demanded a refund. We were told Jay or Jude would be calling us back but that never happened NOT A SINGLE PHONE CALL !!!
Luckily we booked through HOTEL​TONIGHT​.COM who contacted the hotel for us and got us one night refunded.
If you enjoy BED BUGS, HALLWAYS THAT SMELL OF CAT URINE, THE SMELL OF BURNING MARIJUANA, NON GUEST USING THE POOL WITH THE PERMISSION OF THE FRONT DESK STAFF AFTER HOURS AND A STAFF THAT DOES NOT CARE THEN THIS IS YOUR HOTEL!
Never would I stay at another Best Western