Cleaning Authority

After reading other reviews, I was nervous that I had made a mistake by contracting with TCA to clean my home. However, after my first clean, I couldn’t be happier. My appliances are spotless, as are my ceramic tile floors, and my counter tops. We have two cats, one long hair and one short, who create quite a bit of hair and there wasn’t a trace of it on any of my carpets after the crew left. My bathrooms were truly the highlight of this experience, shiny chrome, polished vanities, and spotless showers/​tubs. Every surface in my home was dusted thoroughly as well. I am a picky person and I expect to get what I pay for from contracted service providers and I am extremely pleased with this company!

Call O’Malley’s Housekeeping Services (779)-225−8984. The cleaning authority is a joke. They over charge and do a horrible job. The girls that work there do not dress professionally at all and are rude at best. O’Malley’s cleaned my 3 bed 3 bath house for $ 88 and did an amazing job. They had professional cleaning equipment and uniforms.

Wish I would have read the reviews before I hired these people. The first time they cleaned they were here for a long time and did a pretty good job. However, it really bugged me that they didn’t remove their shoes and they used a subpar vacuum cleaner. What service provider comes to a home and doesn’t remove their shoes or at least put on shoe covers? This is a cleaning service for crying out loud.…shouldn’t they, more than any other service provider, remove their shoes? They came again two weeks later and I was caught unprepared as they left a voice mail message on my home phone the day before telling me they were coming but I did not pick it up. It was not a good day for them to come as my kids were packing up to leave for college and the house was a mess. However, I felt bad turning them away so I let them go ahead and clean. Big mistake. They were here half the time and since my son was sleeping they did not even go into his room, which was fine, but then when I called to find out how much I owed them, they told me to take $ 5.00 off for his bedroom. Really? An entire bedroom costs $ 5.00 to clean? That’s weird because they itemized my basement stairs for $ 6.00. So it is $ 6.00 to vacuum stairs and it’s $ 5.00 to clean an entire bedroom. Makes no sense. Plus why would I only get $ 5.00 off when they were here only 2.5 hours and the first time they were here they cleaned for 5.5 hours. Shouldn’t I be billed based on how many hours they worked? They wanted to charge me the same exact amount. I called and told them not to come back anymore and the woman manager talked me into trying one more time and reduced the price of the cleaning and told me the owner would call me to discuss price going forward. Never received a call from him but they contacted me two weeks later saying they would be here the next day. I called and told them not to come. The owner can’t even call me back after a complaint and I don’t know how much Im being charged but they went ahead and scheduled me? Plus, I told them I only wanted cleaning once a month so why would they be here two weeks after the last cleaning? Horrible customer service. Horrible cleaning. Do not hire these people.

Please don’t hire this Company — Very poor cleaning, racial remarks and threatening. My husband selected The Cleaning Authority for our home after interviewing the owner. All seemed well until they cleaned my home. The service providers vacuumed around items, did not clean the hard wood floor and did not wipe the dining room table at all. It was the WORST cleaning that I have ever had. To add insult to injury when I politely pointed out that the floor was dirty and asked if they mopped or hand cleaned they told me… «your prior cleaners must have been polish because Americans are not getting on their hands and knees to clean no kitchen floor… even the Mexicans won’t do that…» I was appalled and insulted! Regretfully I did not have a fit at that moment, but I politely paid them and escorted them out of my home. I immediately cancelled the service and asked the owner to call me back. I never received a call, but two weeks later I receive a bill for an additional $ 98 alleging that I owed them more $$ for canceling after the first cleaning. I couldn’t believe it!!! I called the owner back a few times after received the «invoice» and left numerous messages and have not received a return phone call. I have never signed an agreement so I am confident that nothing is due and owing. Despite never having received a call back, within the next week I received a notice from a collections agency attempting to collect. I CAN NOT believe this company. Please please stay away from this company. The owner has never returned my call and now I am dealing with a false report to a collection agency??? I am wondering if this is a fraudulent company at this point, and I intend to investigate further. Please save yourself this headache.

I gave the cleaning authority two chance as well and they failed for me too. Wish I had checked Unilocal first. I told the owner, Joe about my dissatisfaction after the first cleaning and he said he would have the missed areas addressed at the next visit. Although they did address the misses I pointed out, they complained bitterly to my girlfriend who had the unpleasant experience of having to listen to them question her requests for a better cleaning job and their comments that they don’t get paid enough to do such a good job.
After the «make-​up» job I never heard back from Joe again. I wanted to give him a few days to follow-​up with me, but the call never came. At that point I decided it wasn’t worth dealing with him again. He either completely misrepresents his services or doesn’t have a clue as to how bad it is. If it were the latter I would have expected a follow-​up call from him so he could resolve what appears to be a systemic issue with his service. I think it’s safe to assume he doesn’t care.
Hands down the worst cleaning service I’ve ever used at twice the price. Don’t waste your money.

I selected the cleaning authority for our home after interviewing the company with one of the owners, Joe. I explained that I am not a clean freak but a germ freak. I simply cannot except my floors to be partially cleaned nor my toilets! I told him I would schedule my cleaning, then evaluate the company by how well the girls cleaned before I schedule their cleaning services every other week there after. I did not get the warm fuzzies to say the least when I called to schedule my cleaning. I had really hoped to experience more professionalism the first time I called to schedule! Strike one! A couple weeks later two girls showed up to clean, and my home seemed to be clean when they left. However it didn’t take long before I noticed dust and dirt on a bookcase type shelf in the kitchen. common area!.@$! This company leaves you a description sheet of the areas they cleaned today! The sheet listed the kitchen and dusting as completed, to their standard not mine! I gave them a chance to clean for me one more time, and this will determine for me wether I will keep them or fire them!
They came back two weeks later, and things didn’t improve. After they finished cleaning our family room I noticed enough dirt that I had to ask them if their vacuum was working alright cause there was still quite a bit of dirt left behind. Remember I’m not a clean freak! I have a one year old who will eat this dirt! Does that even matter, «I’m paying this company to clean my house»! I went upstairs to the bathroom to grab the rugs and throw them in the wash. Well as I bent down to get the rug near the toilet I noticed, you guessed it. pee still on the outer toilet bowl! Are you kidding me? I have to say something again! The girl who seemed to be in charge apologized and explained that they were short staffed and both girls here with her today were new! I’m beginning to feel that I should now be paying half price due to the job being done or not done! It wasn’t until I paid them in full that I noticed dust and dirt on the kitchen counters as well as dirt and finger prints all over the outside of the microwave, and the same kitchen shelf from two weeks ago this time untouched!!! This was all listed as items cleaned today! I called the office and explained That I would not be rescheduling. The woman in the office apologized that they were short staffed, but she did not offer me half price for the job that was half done in my home today!
I was hoping to recommend the cleaning authority to two of my neighbors, but instead I have told them the horrible job they did!

i gave Cleaning Authority two chances — but they cannot really clean…
the first service, i see the bathroom walls had big spots anyone could’ve seen those spots… the family room had rose petals they never picked up…
it was meh — i called and complained, and i told Joe, George that I want the second service to be better and I wanted them to clean my fridge for an extra fee.
that was a huge mistake — these 2 ladies — finished my 2 bathrooms, ½ bath, family room, hallway and fridge in an hour… an hour???
even i… i will take, at least 2 hours to really clean the fridge… and 2 hours to clean the bathrooms…
i worked and came back an hour after they left… my BF was working from home — he just pays and not inspect… but i did… i took pictures of the fridge — smudges all over — drawers were not cleaned… floor was not clean, and the bathrooms looked the same way i left it…
i used Elsa Cleaning Service before — and they were impeccable — they will clean areas that you don’t even ask them to, they will clean open containers, arrange my toiletries… etc… they will clean the bathroom walls and really clean the tiles — these Cleaning Authorities wont…
Anyways… these ladies came back last Saturday — I did not call Cleaning Authorities to have them come back for very poor service — Karen, did not call me if I needed more service… but these cleaning ladies came 04÷26÷2014… we had to turn them down…
They don’t know how to clean. Don’t waste your money.
NEVER AGAIN.

Initial A Clean (12÷15÷12 — Team: Dona/​Missy)
I called to confirm the time of arrival for the team. The call centre had 2−4pm however it was originally scheduled for 1−3pm and confirmed the day before per Karen. We had our Initial a cleaning by Dona & Missy. We were able to review the 2^nd level upon their completion of it and it was satisfactory however when we reviewed the 1^st level (when they left around 5:30pm), we found that the following areas needed special attention and/​or had issues a supervisor came out and re-​cleaned these areas.
1. Doors & door frames — pantry door; inner garage door, laundry door & coat closet door has spots still on them.
2. Baseboards — still dusty/​dirty; noticeable dirt in corners
3. Window Sills & ledges — still dusty/​dirty
4. Countertops — these were cleaned however they had an unpleasant mildew odor to them.
5. Floor — kitchen pantry floor, coat closet & laundry room (underneath the sink, behind the door — there was a reasonable amount of dust left on the floor). Was never touched.
6. Floor corners — most corners had a reasonable amount of dust/​dirt remaining.
Secondly, my husband went into the backyard & noticed that they did not put the trash inside the trash can as stated/​requested. Both trash bags were on top of the closed garbage cans & the birds had pick at one of the bags so much it was open & spilling out into the ground. When I initially spoke with Joe he asked and noted as where the trash was to be disposed of, I had no idea they would place them on top of the garbage cans instead of inside. When I mentioned this to Joe (one of the owners) of course he was disappointed and said he spoke with the team and said they did not have a good excuse or explanation and that it would not happen again. I of course told him that this is unacceptable & just nasty, now we have trash that should’ve been in the garbage can on the ground that my husband had to clean up. So we thought we’d give them another try although our gut and other folks who listened to our experience said to dump them.
Initial B Clean (12÷29÷12 — Team: Dona)
The arrival time was scheduled between 8am-​9am however she arrived at 9:45am but didn’t get started until after 10:00am. Per Joe she knew what time she was to arrive however she decided to run personal errands instead of be on-​time, however she said that they scheduled her without discussing the time with her —see the major disconnect. How can you run a company like this?
Nevertheless, she clean noticeably better than the first time, however she still miss «obvious» things. It was not the detail-​rotation clean that is promised. I’d mentioned to Joe that we did not receive a rotation slip but cleared that up because we received a letter that explained what was to be cleaned. She came in slammed the paper down and said that this paper served as the rotation slip with a harsh tone I told her I’d already talked with Joe about that. I spoke with Karen about the dirty linen and where to place it she said they could place it where ever we’d like however when I told Dona to put it in the washing machine she said you do realize we’re not a maid service we don’t do that I said well Karen said you’d put it wherever we wanted you to put it. During this cleaning she also said that the office was not on our list to be cleaned however when I told Joe he said it was.
I put my cell number on the acct just so she’d have it in case she was running behind she could call.
Rotation 4: (1÷12÷13 — Team: Dona/​Tonya)
Arrival time was 9:10am; she said her and Tonya were sitting in the driveway eating breakfast. When in fact we did not see them in the driveway. This time the clean was ok a lot of things overlooked. The pantry floor, the laundry room, nothing smelled clean. She spent about 20 mins talking on the phone so she didn’t get started until around 9:30ish.
Nevertheless just when I was intending to send an email to discontinue service they sent me one indicating that they are not the cleaning service for me.
We had Saturday cleanings and we think that since they’re use to coming into people’s homes when they are not there, the teams can do what they want when they want. I think having the homeowner there is the best quality check there can be. During the week the supervisors are supposed to perform random checks but nobody will pay as much attention to your house as you do. I hope this review is has been helpful. My summation… look elsewhere.