Hertz Rent A Car

If I could give this place a 0 I would. Needed a rental as my truck was in the body shop. Received a rental with a check engine light on and a flat tire. After 2 weeks went to return the rental to find that they had moved locations without notifying me. Was told that they moved down the street. Went to look for it & after unsuccessfully finding the new location called them. Line was off the hook for 15 minutes so I couldn’t get through. After I finally got through was told that they are only in Joliet now. Woman on the phone was incredibly rude even after I told that I needed to pick up my truck from a body shop an hour away and needed to resolve this issue immediately. She simply said to leave the keys at the old location & gave me no further information regarding my deposit or bill. Never again will use a vehicle from hertz. Very disappointed in the service and the rental vehicle.

I arrived at the Plainfield location after traveling for many hours. I presented my European pre-​paid conformation #, ID & payment card — but was denied the rental. I was told that I had to have a paper verification /​voucher — of which, I wasn’t informed of.
I asked if I could have it emailed directly to them; He said «NO.»
I asked if I could use their computer and printer to find, retrieve & print it; He said «No, I can’t let you do that.»
I then informed him that I AM a Christian recording artist that had a performance tonight, wedding tomorrow & 3 services on Sunday; is there any other way; He said «No.»
I then asked why wasn’t I informed of needing to present «paper» verification and why are you demanding this now? He said «we’ve had problems with these pre-​paid vouchers downtown and we must have it now in order to give you the car.
I then simply stated «You’re not willing to work with me much at all huh? He said «come back tomorrow with that paper because I’m not giving you a car. We are closed now and I’m gonna ask you to leave…
So, even though I pre-​paid, presented conformation #, ID and payment card, was from out of State, he still refused to give me what I had already paid for — and had all the fore-​informed items needed to pick up my rental.
I sent him light and love, told him to have a good evening, put the thoughts of me being an African American behind me, blessed him and the location, called Hertz International and they changed my location pickup to over 30 miles away to the Air port. 3 hrs /​$ 60 later; I got car…