Menards

Fantastic store! They always have what’s advertised on sale. The staff is friendly & helpful. Prices are great!

Just went to this Menards today. I have been there many times before but today was an awful experience. Sue at the customer service return desk was pretty awful to deal with. She was rude and not helpful. The woman behind me in line also commented on her rudeness. Maybe she was unhappy to be working the day after Christmas. I don’t know, but I can’t believe Menards would hire someone with such poor customer service skills.

I love this store BUT the paint department has a old fat lady with a really crappy attitude and she has no freaking idea what she’s doing ! She screwed up my order of paint to the tune of 600 dollars. All the shades are off and I can’t take it back. So if you need paint I’d find a different place

Worst Menards I have ever had the displeasure to visit! I needed to get a 10 ft board cut in half so I stopped an employee in the lumber area to ask about getting 1 piece of lumber cut in half and he pointed into the distance and said «yeah take it to the warehouse and they can cut it» and he walked away. So I walked to the end of the store looking for the warehouse. I happened upon another employee on a forklift in an open area that had a sign that said warehouse. He said «no. Take it all the way down there (pointing into the distance) and you will see the saw» I ended up on the other end of the store in paint where I was informed that the saw was in the outside lumber area. So I walked all the way back to where I started and went outside and walked all over the outside lumber yard and guess what??? It was a ghost town. No employees. I came inside and asked «Customer Service» for help and 1) they have no clue what customer service means and 2) they were no help at all.

My husband and I stopped into this location on our way home from a lovely little lunch in downtown Plainfield. We intended to pop into the Menards closers to our house in Aurora, but this was on the way home so we said eh, why not.
The reason for our trip was to pick up some chicken wire. We needed it to fill in a gap in the corner our patio fence so our dog can enjoy the outside without me constantly keeping an eye on her (or her taking off down the block when she sees a fellow dog).
It wasn’t too busy in the store that day. I actually found it to be unusually quiet for a Saturday afternoon. We headed over towards the outdoor area to find what we needed. They had a handful of different options that were similar to chicken wire. Some were more of a plastic material, some wire, some black, and some green.
I originally just planned on your typical chicken wire because I didn’t realize these other options existed, but then I found a black heavy duty plastic option which I thought would look much nicer considering our fence is black.
I really wanted a second opinion and to ask someone what the main differences between each of the materials were, but there was not an employee in sight. Kind of one of my pet peeve’s in a store like Menards considering I typically don’t know a whole lot about whatever project I’m attempting to take on.
Decided to just go with the black plastic fencing material and I want to say it was about $ 15 for a rather large roll of it. We really only needed about a foot of it, but that’s the only amount it was sold in. The material was super easy to cut and it ended up working out just perfect for what we needed it for.
Side note: Our cashier was super slow at checkout. All we had was the fence material and a few other household items and it took quite a while to complete this transaction.

General manager here does not understand that if you issue receipts with outdated policies you must honor them or replace with current policy receipts. Store issues receipts with policies on them that were changed some time ago and he refuses to honor them as he uses up his old stock with the outdated policies and feels that it is acceptable. Poor business decision!

Its been a long time I have not been to HomeDepot. This menards has stuff which I need and the staff is always helpful and if you have trouble finding something they have always walked me to the stuff which I need or told me the Aisle. Thanks for great price and selection. Your customer by Choice

Hey, Tim from the «blinds department». When I gave you my old broken shade and asked you cut me a new one, I meant for you to cut it the same size. You know, so it would fit in my window just like the old one did. I don’t have time to be making ½ hour trips back and forth to the store because Tim doesn’t know how to do his job.

My goto home supply and fix store for prices and selection. However, Menards as a company has the most difficult and confusing layout of any place. I often need one thing and end up walking a mile if I can find anybody to help me find it. Corporate Menards, help!

I would never shop here again. I ordered a custum built door at the end of December 2012 and when I recieved it it was all wrong. Built poorly and parts not in the color that I had paid for. It was a MasterCraft door that is made by a division of Menards but no one will admit that in the store. Customer service is poor at best, you can not talk to anyone just have to email in and the response time is horrible. Menards guest services responds with you need to go to the manufacturer and the manufacturer even though it is owened by Menards says you need to go back to the store that then sends you to guest services again. I wouldn’t custom order anything here or even shop here again.

This location is across the street from my house, so it has come in handy for my numerous DIY and emergency projects.
My most recent project involved glass shelving. But they do not cut glass here. You’re limited to pre-​made shelving, and the even the selection of that is very limited.
I’ve often had to seek out employees to get help, and they are few and far between. When I do track them down, they guide me in the right direction. The size of the store can be overwhelming, so be ready to spend 5 minutes looking for somebody to assist you.
What’s with the aisles of groceries? I understand the quick chips and candy at the register, if you’re famished during a project this is a quick moneymaker for Menards. But they sell crap like cake mix and canned vegetables. Someone tell me, if you’re installing a tile floor, do you really want to bake a cake when you’re done?

I HAVE to tell you about THE most helpful, patient worker there EVER. Her name is Lianna, and I walked in with some paint color schemes on my phone that I found online. I wanted her to help me match them to get paints like what I had in my pics. THIS GIRL, should have told me to go get stuffed and make up my mind already! I took FOREVER, I couldn’t decide for at least a good hour. She went through countless samples, trying to match them. NEVER even sighed when I would be almost close to deciding then suddenly change my mind completely and start back all over again. She was so polite and helpful, all with a smile, I honestly don’t know how she did it. lol. I wrote her a good in-​store review too, but just had to say on here as well. SHE made me want to be a returning customer for sure.

Being from the east coast, menards is a bit daunting because it is like a home depot attached to a lowes. However, I have quickly fallen in love with menards. While totally huge, it has great prices and selection with a local hardware store mentality.

Besides my new fetish for power tools, I find myself stopping by here every once and again during my lunch break or whenever I’m bored to stay on the cutting edge of home improvement items such as 16-​penny nails and hardwood flooring.
Also, for some reason I’m fairly certain this particular Menards has the largest variety of beef jerky products I’ve seen in the greater Plainfield/​Romeoville/​Naperville area. I find this odd, fantastic and disturbing all at the same time.
It gets docked a star for not being open 24-​hours. Boo on you Menards.