Quick Lane Tire & Auto Center

The staff was friendly. My service was quick. They offered hot apple cider and even offered an ipad for my 5 year old son to use while we waited. They kept me up to date on what was wrong (nail in my tire) and I felt the pricing was fair. Very satisfied with my service here.

Had an appointment to have my oil changed at two o’clock and FOUR hours later still not done! Unreal! It’s an oil change nothing major and nothing that should take over FOUR hours! Why make an appointment if it’s going to take all day. The point of making an appointment is to have that time slot saved and to be in and out. Calling themselves quick lane is really just a joke because they are anything but quick.

Not real happy with customer servive or quality of work. Had 2 alignments in the last month, went back to see if i could upgrade to lifetime alignment Matt at the counter a said he didnt want risk his job to take of a customer. I have 2 ford f150’ and i will never use Rod Baker Ford or his quick lane for service again

I got my oil changed then they told me I needed almost $ 2000 worth of repair on my car! I decided to take my car to my REAL mechanic and he said no such repair needed to be done on my car! Would stay FAR AWAY FROM THEM!!!

I have had ok experiences before. This time, went in to get a oil change and tire rotation, we told the person at the front desk to do the package deal. We were watching the car being worked on and saw that the mechanic never did the rotation. We told him that he was supposed to have done the tire rotations, he said he was off and someone else was going to have to do it. After speaking with the person at the front desk, they never put the tire rotation on the invoice. They didn’t charge us for the tires. But poor communication and poor attitude from the mechanic.

I needed a nail fixed in my tire and it was half an hour to closing and said they couldn’t do it because they were closing. Horrible customer service. There was nobody in the place and the tire techs were doing nothing in the garage. Took it to Firestone in Aurora by the mall and we were treated real good there. Firestone I highly recommend. This place is a joke!

I LOVED this place! Friendly staff, nice lounge, use of their iPad while I waited… good service, reasonable price.

Went in with a used Ford vehicle I just purchased and the place is very clean, comfortable to wait in and I wasn’t given the run around by anyone there. Met all my criteria for a 5 star visit. I’ll be back again.

I would have to disagree with the Andrew T. posting. I have a 2012 Ford focus Titanium and was in dire need to replace the summer tires that were originally on the vehicle. I called all of the common stores (Just Tires, Discount Tires, NTB…) none of them had any ²³⁵⁄₄₀ tires in stock, not to mention the type I wanted. Each said that the earliest I could have the at their place of business and installed would be on Monday (2 days). I was in dire need of replacing the old tires, summer tires in the winter don’t work well. Anyways, I stumble upon Quick Lane on Google. Call them up, the guy says he doesn’t have them in stock. However the Goodyear warehouse is 10 – 15 mins away from their store. He then says that he will send one of his guys over there right now and to be at the place of business in an hour. I get there, the tires just arrived and they work on the car right way. I found them to be friendly and very, very customer aware. Not to mention that they have an awards program. This was the best experience that I have ever had with regards to the Car maintenance industry. They have gained a new customer.

I went back and forth between one and two stars for this spot. My typical requirement for a one star is that I be injured or harmed in some way. But since, in lieu of children, I have crappy American hatchbacks of which I am fiendishly protective, and because I think Quick Lane harmed them… one star.
When my new car turned over 1000 miles, I decided to exercise my free oil change and swap out that «break in» oil. Yes, I know it’s not really break in oil, and this is probably overkill, but the first batch oil is pretty sparkly after 1000 miles, so this is just money spent for peace of mind. The car came with a free oil change at either my dealer (Rod Baker Ford) or this new Quick Lane place, which seems to be affiliated with Rod Baker, but doesn’t outwardly say so. However, they’re able to pull my service records, etc, and knew I was the owner of the vehicle, when it was purchased, when built, etc. So they must have some connectivity. I was excited about this, since it’s closer to the house than Rod Baker is, and so having access to service records might be really nice.
First they ran the car through an alignment audit, showing she needed a slight toe adjustment. Great, although I have to go back to the dealer proper in order to get this done. They must not have a 4 wheel alignment machine here. Then they pulled it in for the oil change. The entire process is visible through a large glass window, which is nice (and enabled this review). The facility is also very nice, plenty of comfy chairs, TVs, coffee, etc. Better digs than your standard oil change spot.
The oil change tech came out, asked if I wanted conventional, blend, or synthetic. Nice touch — he noticed I was changing oil on a brand new car, and figured I would care. I’ll stick with blend for the first few changes, so he went back in and grabbed for the 5W20 oil nozzle. Fail. Much like my old Focus SVT, my new Focus ST does not take 5W20. It takes 5W30. Of which I am almost positive.
So they finish up, and as I’m filling out the paperwork, I ask:
Me: «Hey, does this car take 5W20 or 5W30?»
Clerk: «All non-​diesel Fords take 5W20.»
My internal monologue: «NOT TRUE OH MY GOD COMPLETE LIE»
Me, skeptically: «Huh. OK.»
Sure enough, I go get in the car, pull the manual. 5W30. I go back in.
Me: «Hey…I hate to do this to you guys, but this car takes 5W30, and you used 5W20.»
Different Clerk: «No, all non-​diesel Fords take 5W20.»
Me: «Uhm. The owner’s manual right here says 5W30.»
DC, with a «what does this guy know» attitude: «Well, let me go check.»
My internal monologue: «WHAT IS THERE TO CHECK THE MANUAL SAYS SO»
Sure enough. It’s 5W30. And when I popped the hood later that night, to see if it said 5W30 anywhere, it turned out… that it did. ON THE OIL CAP. THAT YOU HAD TO MANUALLY REMOVE TO FILL THE CAR WITH 5W20.
Yes, they fixed the problem and refilled it with 5W30… but…I just don’t have any confidence that they’re going to do things right in the future. They’re affiliated with a Ford dealer. They recognized the car for a specialty vehicle, as several of the technicians were clustered around the car when it was pulled in, and they ignored the clearly written instructions, and then argued with me over the accuracy of the owner’s manual. Wow.
I had, and continue to have, these same problems with my SVT, and not just here, at almost every oil change shop, even the dealer from which it was purchased. All Focuses (Foci?) take 5W20. Except for the crazy ones. Like the two crazy ones that I own. And I know it’s just a Focus, but It’s mine, and I paid for it, and I want it serviced correctly. Especially with a turbocharged direct inject motor, lighter oil could be really bad for the new car, and I don’t want to take the chance. I guess… I’m going to start bringing oil change shops jugs of the proper oil, and demanding they use only what I give them. It’s the only way to ensure it gets done right.
It’s too bad. I thought this place was going to work out.