Central Orthopedic Assocs

The staff upstairs can be a bit disorganized at times but overall it’s a great practice. The waits may SEEM long but they never really are. There are just so many doctors on staff all at once that the waiting room can be a bit overwhelming. The doctors are friendly and there’s an x-​ray on site. I also like that they don’t throw you into surgery (unless absolutely necessary) without trying PT first.
PT is right downstairs and everyone there is wonderful. Plenty of beds with tens machines. A small gym equipped with enough gear to help you rehab. Lonnie is my usual therapist and he’s great. You’ll easily be sucked into a conversation with everybody there. There are TVs while you wait and while you workout. They also have wifi (just ask for the PW) so you can surf the web on your phone while you get a massage and whatnot. You could always say you swiped right and found the person of your dreams during physical therapy.

Okay so I see all the negative reviews and I am sorry I do not agree. I have had 4 surgeries here by different doctors and my son just had a major knee ligament repair done here. Yes the waits are long and the waiting on the phone is sometimes difficult but the care I have had and my family has had has been top notch.
Some people think doctors offices are supposed to be perfect and that you are the only patient. I get that but you have to realize that there are numerous patients with ailments and I look at it is if my doctors office is busy there has to be a good reason. My family and I have seen every doctor in the practice and each one has been professional and courteous with excellent care

If I could give negative stars I would. Where to begin…
I had a knee injury under workers comp. after waiting about 5 weeks for Joann in billing to fail to get me an approval for an MRI, my office’s insurance gave me an approval at another facility. After learning of this, Joann calls my office’s insurance directly and without my knowledge to get the MRI appointment reschedule and moved to their facility. She did not consult with me first. how much they can bill you and your insurance company definitely comes before patient health. I waited over 5 weeks to find out exactly what was going on with my knee and they would’ve made me wait even longer just so they can collect on an MRI billing.
Next… I needed to have the doctor fill out some paper work because I had injury insurance. It was maybe a handful of question on one page. Probably took him 30 seconds to complete. Their office policy is the charge 10 dollars for any papers to be completed by the doctor. Furthermore, I was so unhappy with this office I decided to switch and go else where. My new office needed copies of my treatment here. Central orthopedic groups charges 75 cents per page of any copies that you need. Absolute robbery!
Next… In the five weeks or so I was being treated here I started physical therapy. I had about 5 sessions. In those five session I was treated by 4 different therapist. Their therapy department is always busy and they just go through basic motions with you. They showed me a couple of basic exercises and left me to attend to the next patient coming in.
If you care about person attention and not being robbed, go elsewhere. This place really is horrible.

I broke my ankle back in July of 2013 and was lucky enough to have gotten Dr. Fernando Checo. He performed a very difficult and tedious surgery on me. My ankle did a complete 180 when I broke it and now it’s doing great! After a few months of physical therapy I was back on my feet working again! I feel sorry for those who don’t have him as their Dr. ! He is extremely intelligent and by far the best in his field!

if you want to wait for at least an hour in the waiting room, definitely go here. oh and also, if you want to wait on the phone for at least 20 minutes to make an appointment, this is the place for you!
i called to change an appointment i had scheduled and left a message for them to call me back. of course, they never did. so two days later i called again and after a very long time on hold i finally was able to speak to a real human. when i asked her to change my appointment, she said she was looking in the computer and said that i didn’t actually have any appointment scheduled. i informed her that i had the appointment card right in front of me. her response: «oh, weird.» glad to know that i would have shown up and been told that i didn’t have an appointment, and probably waited even longer than the usual hour.
the most baffling part about the entire thing is that there are about 10 different receptionists working there. you would think that they would actually be able to answer the phone once in a while and help people out. if you’re calling to see an orthopedist, clearly you need some sort of immediate care… yet they make it nearly impossible!
anyway, i still go here because dr. baez is SMOKIN HOT!

Well, now I know why the locals don’t go here! Rude, inconsiderate, lazy and liars. I had a late appointment today and they did not accept a court ruling for payment and choose not to let me know. I showed up and they would not see me. Forget it… not the kind of physical therapy office a person that needs quality help should go to. Look elsewhere and be healthy.
Since they were taken over by Central Orthorpedic Associates, this Physical Therapy office is not for those looking for quality care. I miss the old office! All it would have taken was a phone call to let me know what was going on.