Eagle Rock Management

We have been in the Mineola location since May 2015. the units are old and have loose floor boards/​joists. If you don’t know what that is — it’s the beams which hold the flooring and cover the ceiling. when they come loose it creates a squeaking noise when you walk. A squeaky hardwood floor is usually caused by floorboards becoming loose. The loose floorboards will either rub together and make the squeaking noise or rub against the subfloor.
We have had nothing but issues with our tenant upstairs whom keeps late hours and walks and cleans at midnight through 2:30 in the morning. Creating a squeaking noise when we are trying to sleep. Management has been contacted several times on the issue. They came once and put nails into the floor upstairs however — I could have told them that wouldn’t work. I have sent several emails requesting another plan of action with no resolution in site. Our office manager is great and has been the only person whom has responded to our emails. However, we are constantly told maintenance has been notified. It is now the end of August and still no resolution or mention of our request. This company sweeps things under the rug that could be costly to fix in hopes you will not complain and the issue will resolve itself.
I came from a large 7 floor 150+ unit apartment building and never had any issues of noise and or floor issues. I would not recommend.
Mineola, NY