European Automobile

After reading the 3 reviews below, i would agree to most of them, the great and the not so. i purchased my 1^st car with Matt in 2009 and still have it. Car #2 was a family car with 65 000 miles that Matt suggested to pick against the exact same model with fewer miles he also had in stock. His comment at the time was: ‘trust me, the 1^st one is better’. And it turned out to be a great buy. Later on, i wanted a Volvo XC90 that he presented at a real undermarket value. He was very clear that my choice was questionable as well as selling it ‘as is’. Of course, the experience was a disasterand i ended up doubling my initial investment after 2 years. Should i blame him? Not really, he was clear enough. And don’t expect the manufacturer to behave better, Volvo never hesitated to rob me for a transmission that should have been repaired at cost for a well identified issue.
The 4^th and last car (so far) has been my daily driver for 3 years. When a dead sensor stopped the car after 1 month, Matt was not in a hurry to return my calls cf Wayne’s complaint. I ended up fixing it at my expenses, $ 200 was not a big deal after all, It’s just frustrating.
Purchasing another one through him is definitely an option I will consider. It s just a matter of personal expectation where you’re in the market for a used car. Other experiences with dealers in the area as well as in Connecticut were less pleasant, by far.

I went here the other day because my friend recommended the place. I was looking for a car with LOW miles and from what I heard, this wad the place. I met a nice guy named matty that took me through his inventory, needless to say ferrari, mercedes, bmw and audi weren’t exactly my taste but I ended up finding a good old Mini Cooper with 14k for miles! Maty hooked me up with financing at a low rate and had me in and out in the same day.
I would recommend this place to anyone looking for a high quality low mileage car. They also do imports which was pretty cool and will find you pretty much any car you want! Thanks again European Automobile Company :)

Excellent establishment to do business with. Very professional and straight forward. Matt exceeded my expectations and was very helpful. Love the car thanks!

My first purchase from Matt at European was a 5K mile Porsche 911 Turbo. Some dealers wouldn’t give me the time of day when I was looking at $ 90,000 cars, because I’m a young guy, but Matt went above and beyond. Pre-​sale, he was honest and to the point. I asked him if the car had been in any accidents, and he said «no, but the plastic front bumper was scratched in a parking lot, and we just sent it out to be resprayed. I can send you a picture of the scratch if you want to see exactly what was wrong.» I told him that I would like to do a pre purchase inspection and told him which mechanic I wanted to use. The mechanic was close enough to his office where he didn’t have a problem, but there was never any confusion that I would be paying for the inspection. (To me that wasn’t even a question, but some people make some silly assumptions, I suppose.) The car got to my mechanic, a Porsche specialist, who called me and said that the car was perfect, and all it needed were some fluids changed. I called Matt, negotiated a deal over the phone, and messengered over a deposit. I told him about the service needs, which he said he’d cover, but I said I wanted my mechanic to do it. My mechanic likes to charge the «Porsche Tax», so it was obviously more expensive. Matt offered to split the service with me, including a brake flush which was by no means needed, but I was taking the car to a High Performance Driving Event and they require such a flush within 30 days of the event. Anyway, I was a happy customer. A few weeks later my girlfriend stepped on some gum, and got it stuck to my mat without me seeing it. The gum really set in there after a few weeks in the sun, so I needed new mats. I called the local Porsche dealer for a price, and it was silly. I went online and checked a bunch of sites, but they were all still expensive. On a whim, I called Matt on a Saturday night, I think I heard him having dinner with his family, to see if he had a source for me. He told me to go to the dealer and pick up the mats on Monday, and they’d «take care of me.» I walked up to the Parts counter, asked for the mats, and the guy said «oh yeah. Matt called for you this morning. It’ll be $X.» This was lower than the Internet prices, and probably half of what I was quoted over the phone by who I think was the same parts guy. Fast forward a few years and I was looking for a new daily driver. I was looking at all kinds of different cars, and stumbled upon a listing of Matt’s for an Audi S4. It was described as mechanically sound, but «a little rough on the outside.» He had close-​ups of the damaged areas in his listing, which few dealers do. I called to ask a few questions and got a pretty detailed description. There were deep scratches in certain places that would need to be repainted if I wanted them fixed, medium scratches that would probably come out with a wet sand by a good detailer, and light scratches that would come out with their standard clean up that they do before delivery. I went to go check the car out, and it was exactly as described. I also brought my friend who wholesales cars, so he could look the car’s paint over. He agreed with everything that Matt had said, and used some gizmo to check paint thickness to see if any bodywork had been done. There was none. With that, I bought the car. To be clear, this was not a perfect car, but it was priced for exactly what it was. If you pay for a scratched car, don’t get upset that your car has scratches. When buying a used car, people need to recognize that they’re buying a used car, and have a crystal clear agreement over how imperfect items will be handled. Assuming that a dealer will make things perfect, unless you have discussed this with them, is just silly. If you expect a perfect car, you need to pay for a perfect car, or buy a less than perfect car and pay to have it brought to the level that they want. I don’t know what happened with the Mercedes buyer, and it seems like he may have been looking for a perfect car at a firesale price, but my experience was the exact opposite.

With the internets ability to find the car you want, there is more and more temptation to buy a car from a remote dealer — as I did from European Automobile Co. But don’t make the same mistake I did with this company. Do not buy a car on his word and do not buy a car from him with out a full mechanic inspection. His name is Matt and he has a wonderful approach that comes across with such a caring personality and with such honesty… In hind site it is all so calculated, and after the check clears you meet the other Matt — the one that doesn’t return calls or emails, or makes promises that are never realized. He turns into the proverbial NY Used Car Salesman …
Look at the descriptions of the dozens of cars he has for sale… they all say «Just driven 45k careful miles» or whatever the milage is. Imagine all of the cars that he buys at auction… are only the ones driven with «careful miles» all of the descriptions are just the same as if all of the cars are in the same in identical perfect careful condition.
On top of all the smooth talk that makes you feel good and his quick (even after hours) response before the sale, there is his wonderful presentation of how he puts all of the cars «through the shop» so that they are fully tuned and repaired and ready to go. This turns out to be a car wash and vacuum at most…
The Mercedes I bought had a cracked mirror which he was to be replace as part of the deal. When it wasn’t done at pick up he said it would be sent up Monday and I would have to get it installed, but then it just never arrived and the car wouldn’t pass inspection, months later after tormenting him he sent me a check so that I could buy one he found on ebay, turns out it was an aftermarket part and the money he sent was about half of getting the right MB part.
I figured since I didn’t trust him at this point, I’d take it in for an oil service right away and was I in for a shocker on this 43k mile carefully driven one owner MB.
The transmission fluid was over filled so the shifting was jumpy, there was a wobble in the front end which I assumed was just a tire out of balance– nope both front wheels were bent. Then there are the rubber boots on the front half shafts, both ripped apart and that turned out to be a 1500 job and hopefully the u-​joints are not contaminated by road sand as the half shaft are a 4500 job. Then there is the A/​C which he said BLOWS COLD… well it did in the front seats, but the back seat A/​C control only pumped heat — all the time. that was a 500 job. Then there is the front right ball joint thats gone… and so on.
All this on top of his detailed description of how clean and mint the one owner car was, no rust (nope the fender edges are all rusted and getting ready to come out on the rear fenders, original paint-​nope, paint work and the rear section not put back together properly so the bumper trim sticks out ¼ proud of the fender and you can see the paint tape lines. Then the lacrosse ball size dent in the roof he never mentioned and the crack in the heater control glass on the dash that he said was a reflection in the photo… and I could go on but you get the picture …
A really highly calculated professional smooth talking NY used car salesman. Don’t fall for it like I did.