Once Upon a Treetop

Front desk has bad attitude. Not willing to help out at all. Don’t go there on a holiday. Because their attitude will be even worse!

Don’t go there on a holiday! they let in a million kids, there’s no way they are even keeping track of how many kids are running around!

This place is a dream come true; I regret never having found it sooner. My two kids can play in this «magical land» (really, no exaggeration) ALL DAY LONG for a low admission price on weekdays. That means my kids are actually entertained ALL DAY – they both love it here. There is a clean «mess hall» to have lunch with HIGH CHAIRS, and clean bathrooms with CHANGING TABLES, and a fun toy store to browse… all along with an amazing play area. Even the staff is friendly (seems hard to come by these days).

First, the idea of this place is great. An indoor place were kids can play and pretend to be different characters stimulating their imaginations is always needed. We came here for a birthday party and really enjoyed our short time here. The reason for the 3 stars is simple.
They do not wash off the toys in between birthday parties which turnover quickly. As any parent will tell you is the easiest way to spread germs given the fact that kids touch everything and the younger ones out everything in their mouths.
The other reason for the 3 stars is that we felt rushed the entire time, whether it was rushing everyone off the play area for the next party to rushing people out the door after getting a slice of pie. I understand that the parties are short, but there is no need to rush people out the door, especially if you are trying to gain new customers.
I will say though that the toy store in the front is really cute and they have some really fun toys. If you come in here, you should definitely check it out.

Attention Parents of Special Needs Children. This review is for you. When it comes to kids parties, I’m the worst. I have three kids and I’m a full time student and researching party venue is not on my to do list. I cross my fingers close my eyes and roll the dice. At my son’s school fundraiser, I asked some moms for suggestions and they said hands down, no question, Once Upon A Tree Top. These are moms with children with serious disabilities and they were PTA moms. SOLD. Day of party I put dad in charge because I was running late (gamble 2, for those keeping score). I needn’t have worried. Party was underway, and kids were thrilled. This place is adorable. A-​dorable. All the moms were happy. Place was clean and they set up everything and asked me if there was anything I needed or wanted to see since I was late. I have two daughters 6 & 11. They also brought friends their age and they ALL loved it. My 3 year old niece was kept running out of party area and getting into things and the staff sweetly took her by the hand and gently walked her back. About 4 times. They knew all the kids there needed patience and attention. Many had Autism, CP, etc. Place is ideal for this population. It was amazing. Once Upon a Tree Top was clean and colorful and looked like a preschool wonderland. Costumes, toys, pretend stations, slides, everything. The hosts were fun, enthusiastic and professional. I felt the need to write a review because I saw some of the feedback and had some last minute jitters, but by then the invites went out. Maybe staff has since changed, they had a bad day, or they have considered feedback and fixed the bugs, who knows. Ok maybe Dad helped too :) But this mom is happy and I looked like the awesome PTA mom of the year that I don’t really have time to be. Overall great Experience, Thank you!

Poorly maintained. Adults are wearing shoes in the play area while children are crawling on the floor. It’s quite disgusting, there should be staff members tending the play facility.

As an owner of Once Upon a Treetop, I have never responded to negative reviews of my business, nor have I worried about competition. We strive to do our best each an every day. Unfortunately, like other businesses and like other humans, even though we try our best, we too make mistakes. We have been in business for seven GREAT years and have serviced thousands upon thousands of families proudly each year. Those who are pleased and there have been countless over those years, have taken the time to write us beautiful letters and recommend our business — we are grateful for that and quite proud of that. The public doesn’t see those, but it’s the reason our business has survived when so many of those around us have not. We can take criticism … again, part of human nature.
This is in direct response to Cathy L. comments — again a first response and last I hope from me. We do not need your recommendation, nor want it. You claim your vest was stolen. First off, you attacked my staff and called them senseless names after your carelessly left your vest behind and hollered about your expensive $ 1,000 clothing. You threatened us over and over and warned us that you would appear daily until we reimbursed you. Instead of acting like a respectful person, you acted like a animal. My staff searched high and low and when it wasn’t found in the building, we continued the search and called some of the families that were in the building. We extended ourselves over and over in our search. Before we were done, thankfully, an honest person returned it (a husband had taken it believing it was his wife’s) and we called you immediately. Unfortunately, that was not enough for you. Some people cannot be pleased at all. You are one of them.
As in any other PUBLIC PLACE, we are not responsible for your personal items. We do not run a coat check. We do not search the bags of our customers when they exit and enter. IT IS NOT OUR DUTY. Somehow, your neglect became my responsibility. If you had left your diamond ring on my counter, would that make me responsible too? Do you carelessly leave your things behind at amusement parks, public pools, concert venues and other public places and expect to find them when you return?
Were you honest when you told us your vest was a thousand dollar item when it retails at Nordstrom for $ 200. Who is acting like a thief here?
I am proud of my staff and my business. I will take criticism but I will not allow anybody to call us thieves.
I apologize for those in the public who are reading this. Again, this is not the norm. However, it extremely upsetting when we do all we can to help people regardless of the situation or how they treat us and are successful in helping them and then need to deal with their nonsense.

When you consider the set-​up (great play area, lunchroom, clean bathrooms and rooms for art, music and soccer), the décor and the decently curated store in the front, this place has the potential to be excellent. But it’s just not, because it’s staffed with too many indifferent, unenthusiastic people some of who seem like they don’t even like their customers, not even the little ones. It just makes you feel sorry for the employees and wonder how they feel about working there. Places that cater to young children should hire people who are at least willing say hello to their young patrons and hopefully with a welcoming tone. Grandparents and pregnant mothers who are there accompanying a child should not be expected to climb the climbing gym to help a child, right? But the times I have been there, while the employee stationed at the gym sits perched comfortably in a nook, I have climbed up to help another child. This happened again today even. The young woman who was assigned to the climbing gym sat and watched me get a toddler down and said nothing. Today I was the last to leave and I had a hard time getting my 2 year old out into the rain to the car. I left my bag in the vestibule, carried her crying and fighting me to stay all the way to the car, then drove around front to get my bag. Yeah things like this happen when you have a toddler. But, I was not at the mall, I was at a place that is supposed to cater to parents with small children. One of the several employees hanging around at the front could have asked if I needed help, could have just even tried to talk to my daughter (toddlers usually listen to other people when they’re in a funk). Just a small effort to show that we were not invisible would have made me feel less harried and would have made me look forward to going back. But unfortunately I don’t feel that way. One solution is to charge more for the open play, and to pay better wages to the employees, make a real effort to hire people who are happy to be there and to be around small children and to train them well – empower them with parameters for helping parents so that the staff can at the very least appear to be useful and empathetic without being taken advantage of.

I worked at OUATT for close to 4 years as their general manager. I was there from the grand opening and like to think I had a lot to do with helping it be the fun place it is today! That being said, I treated the place like it was my own and was always very sure the proper procedures were being taken to ensure a good/​clean time for all. Recently I had gone back for the 2^nd birthday party of my goddaughter and I must say, I was so happy to see not much had changed! They switched out a few of the rooms to «newer» and more updated ones and place looks brighter than ever! The staff were very attentive to the kids and the party leader knew exactly what she was doing. The front desk crew, including Patty were sweet and easy to approach. When the day comes that I have children, I hope they are still around for their birthday parties and open play!

As one of their very first employees and also now a customer with children of my own I wanted to be able to post a review that was from both sides of the fence.
When I was an employee the owners (who were extremely nice) went through a lot of effort to train us and customer service was always a high priority. Cleaning! that was huge i my self was told directly from the owner that the play unit was to be wiped down with disinfectant inch by inch at the end of every day to keep dust off the cushions and as germ free as possible.
the toys in the play rooms were sprayed with disinfectant at the end of everyday especially the toys for the crawlers since they stick everything in their mouths. They went out of their way to get spray that was strong enough to kill germs and organic enough to be placed in a babies mouth with out causing harmful effects.
The carpet was to be vacuumed nightly all trash taken out and even the bathrooms cleaned.
now all of that happened when they first opened i worked there for the first year and then graduated college and moved on to work in my field.
My recent visit was id say 7.5 maybe and 8 out of 10. since i worked there iv had some children I went for open play i proudly paid the $ 12 per child for my son and his friend who happen to be ages 2 and 3 yrs old. I was greeted by a older women at the front desk that was super sweet and on we went. the kids played and had an amazing time. on staff were 3 young ladies 2 seem to be cleaning one seem to pop her head out from one of the rooms every so often. I actually climbed into the play unit and chased the little ones and played and had them chase me ect. while in the play unit i noticed tons of dust build up on the plastic cushions and the netting and even on the platform cushions this is something i have never seen when i worked there. i was very surprised and a bit unsettled by it but hey who hasn;t ever had a little dust in their home right? so on to playing with the children they left the unit and room to room as they went room to room i played and pretended with them. we went into the grocery store and the wooden blocks of what is suppose to be food products the paint was fading and they appeared to be in poor condition. they could really use a coat of paint to get them back to their vibrant colors. there was a little bit of i guess dirty on the plastic fruits like they might of been sprayed but not wiped down. This led me to further inspect the other rooms on I went room to room and the place is in great shape but when i worked there the owners were there constantly. However they now have a store manager that is to run the shop and although she is sweet i feel she is just treating it like a job and not her home. Over all the place is still the best place to bring my children to play any day of the week! the price is a little higher then id like to pay id say maybe $ 8 to $ 10 is fair. the $ 12 is fine if the place would be in absolute mint condition which they could easily achieve by cracking down on their manager and re training their staff. one of the 3 girls actually offered to play with my kids but only after a while of them being there. The place is obviously falling victim to people half @$$ing their jobs. I look forward to going back and seeing if things got any better.
Hands down i stand behind the owners 100% and im sure if they were aware of these issues they would fix them asap!

Do not have a party here!!!
Place was adorable. Kids had fun but there were too many issues for the money we spent!
1) They’re heat was not working. I was called 1hr before my party and told for my guests to bring a sweater. Really? The party was for my one year old. I could not cancel at that point. The staff was rude. Would not take any money off the bill. Which I felt was ridiculous since my guests were freezing. They added balloons and soda to my bill and then took them off. Who asked for that?
2) they do not sanitize the toys in between parties. That is just gross
3) you are rushed throughout the event
4) the party staff is very unfriendly
5) they ruined my cake and served it loke slop Bc the staff didn’t know how to cut a round cake. I tried to correct the attendant so and was spoken to rudely.
All in all stay away from having parties here. It may be fine for open play but definitely not worth all the money we paid!

My son was accidentally knocked down by a staff member during a party. He had a huge black eye with swelling and was hysterical. The manager proceeded to lecture me that they are not liable for the injury. Meanwhile my kid is seriously injured. I could care less about liability. How about some ice lady? Then when I thought they couldn’t be any more thoughtless, they presented me with an incident report. I’m deciding whether or not to go to the hospital and they want documentation to state they are not at fault. Good grief. This is what happens when teenagers with no kids are put in charge. The owner should be ashamed. No one ever called back to see if he was OK. Worst experience EVER!

My baby nephew’s first birthday was held here on the 29^th. My family has A LOT of kids and so does my sister-in-law’s side; a birthday party venue is a must for us! The kids there ranged from 6 months to… 30-​something. This place was fun for EVERYONE.
Once Upon a Treetop is the ultimate place for a child’s imagination. There’s a post office, restaurant, veterinarian’s office, fashion boutique, school, firehouse, grocery store, construction area — and more! Each place «in town» is interactive; a spacious, open room with thoughtful details. To give you an example, the school has real elementary school desks in it!
Kids go from place to place as they wish. They can choose to take transportation in the form of tricycles and ride-​on cars. There weren’t many of those but most kids will just want to run around, anyway.
In the back, there is a climbing play area — THE TREEHOUSE! — with a very swirly yellow slide. At one point, me, my brother, and a family friend, were at the top of the treehouse. Three adults, hanging out like the monkeys. It’s easy enough for adults to go through, making it perfect for parents of very young children or those with special needs.
The staff interacts with many of the kids by helping them build towers and being a guest at their diner. They climb in the treehouse to assist kids and make sure everyone is safe and having a great time. For a while, one particular employee even took it upon herself to assist my oldest nephew, who has a developmental disability. She was so patient with him, made him laugh a lot and was just all around awesome. He had a BLAST here, just like all the other kids!
Also worth mentioning, the very front of Once Upon a Treetop is a store that sells Melissa & Doug products. Chances are your kid will ask you for something. Bring some extra cash; these toys are the best.
This place rocks. It’s great for all ages (adults, too? — lol!) and kids of all different abilities.
Once Upon a Treetop is a MUST if you have — or know someone with — KIDDIES!

The kids had a great time here — came for an after school playdate w/​my daughter and a few of her friends (Age 4). I like that they enforce the socks only rule — no bare feet or strollers in the play area, that goes for parents too. They have a nice snack room so you can bring lunch called the «Mess Hall». The staff is very friendly and cleans up all the toys, you don’t have to. I tried because that’s what I’m used to and was told it’s ok, they would do it. I felt weird not helping though so I picked up more and she laughed and said, no really that’s why they were here. Nice benches to sit down while the kids have a great time in all the rooms and climbing in the treehouse (my daughter didn’t do the treehouse until she was 3, it can be a bit difficult for smaller children to climb). We’ve been here about 4 times now. It’s $ 12 for open play, $ 6 for crawlers. I once got here very late in the afternoon with less than an hour to go and they only charged me $ 6. Still had a good time.
There are themed «rooms» surrounded by benches for parents to sit on. Diner/​Restaurant, School, trucks, dress-​up, train, supermarket, music, theatre, and a baby play area. We stayed for about 2 hours and they played on everything, mostly climbing and sliding in the treehouse like little monkeys… wore them out!

Looking to throw a birthday party for your child without having to worry about the planning and entertainment? Here’s to throwing the perfect event. I attended a child’s birthday party and was pleasantly surprised at what a good time I had. This place is a bit off the beaten path, for what seems like an abandoned industrial area, but walk into this place, and you’ll feel far being in any industrial warehouse. We happened to come here near Halloween, so the place was set up with a bunch of Halloween decorations.
Before the birthday party begins, all guests are placed into the staging (waiting) room, where there is a large bin to put presents in and about 15 – 20 balloons to kick around and talk to other guests. The kids are then led down the hallway into a carpeted area referred to as «Little City Time». All shoes (kids and adults) must take their shoes off before entering this cute city of 8 – 10 themed stores, ranging from a garage with a handful of Little Tike vehicles, deli with boxes of food, a theater with props, a costume store with 30 – 40 cute costumes for kids to wear, a shopping mall with shopping carts and fruit/​vegetable bins, and more. Situated in the very back, is a large multi-​leveled tree house /​play area for kids to climb up and down, and through tunnels and slides. The play arena is mostly safe with almost all of the bars thoroughly padded. A variety of guests/​events can be added such as Cupcake The Clown, Arts & Crafts, Music With Darlene Graham, Hip-​Hop Dance, and more. (After an hour of playing in Little City Time (and probably about the time when a child’s attention span begins to wander), the kids are then taken into another room where several tables are set up with pizza and drinks. Food and drinks can also be brought from the outside for the adults to munch on. All in all, the kids were entertained for a good 90-​minute birthday party.
Note: Check out the website for event prices.