Caliber Collision

Matched the paint well. Left marks in my interior. Ordered the wrong wheel. Then when they did get the wheel, they held it for one week, did not call even after that week. Also took them a week to get the estimate approved. Lost a piece to the bumper. Biggest disappointment? Misplacing my car key for a couple of days. Nice polite staff. Asked for the Manager Daniel to give me a call, and he has yet to make that call. This vendor was recommended by 1^st Century Insurance (Farmers).

State Farm recommended this location for a repair of a rear quarter panel and wheel that was damaged on a 2012 Grand Cherokee. The main contact guy was very friendly and responded to emails quickly. When the car was ready, I noticed that they had scratched the new door paint putting the door handle back on. I needed the car that weekend so I took it and was going to bring it back on Monday so they could repaint the door. Once I had the car home, I realized that they really dirtied up the black interior with dirt all over the roof, flooring, and seats. It would have been nice if they could have cleaned it up a little if they were going to dirty it up so much. The car also pulled to the right and needed an alignment even though they had said it was already done. I dropped it off again on Monday and they repainted the door and said they did the alignment. When I came back to pick up the car, it still pulled to the right and there was a receipt and bag of BBQ seeds in the car like they were using my car as their personal errand vehicle. I didn’t bother giving the Jeep back to them for a third attempt at the alignment as I just wanted my car back. I’ve since noticed something is rattling in the rear roof area that they worked on. Over all, the contact guy had great customer service skills, but the actual work that was done was subpar and I also didn’t appreciate that they were driving my car around town to run errands.
11÷15÷15 Update — I’ve needed to take my car in two more times for repairs and State Farm keeps recommending this place. I’ve turned them down and gone to Service King off 75 and Herbs Paint and Body off of Greenville Ave and Prestige Cir. Both places were fantastic with clean modern setups where you don’t mind taking your car for repairs. They both returned my car to me quickly, fully repaired, and no dirt or food from errands left in my car. Avoid this Caliber Collision as there are much better options out there.

Got rear ended by some woman and so I took it in for repairs. It was covered by insurance so I’m not complaining. It’s out near Plano’s old downtown and the facility is on the small side as it only has one row of parking out front. The employees are well spoken, friendly, efficient and professional. Honestly I don’t have anything bad to say. They offer you drinks (sadly no beer) and they have food too while you wait. If you have hellspawn, they have a small kids’ table with coloring books and stuff.
I was pretty impressed by the final results. For starters, I took a picture of the fuel level and odometer before I sent it in. When I got it back, the mileage and fuel level were identical. No secret joyrides were taken, so that’s a good start. (Granted, I’m not sure anybody could’ve gotten much joy out of my piece of crap car.) The radio was still where I had left it. The paint color seems to match perfectly and even though the damage was on one side, they basically refinished the whole bumper. They were pretty generous with the clear coat too by the looks of it. If you really wanted to be OCD, there were a handful specks of dirt or something trapped in the clear coat, but it was only visible from a distance of less than half a foot. No big deal. They also sprayed down the tires with that glossy finish. Not too shabby.

Wow, it looks like the other Caliber Collision locations need to take notes from this one! A teenager hit my Cadillac one day and did a major number on the front end. They took full responsibility and their insurance was Geico. I can’t believe how smooth everything went. We had a rental car within 24 hours & our Cadi was picked up within 4 hours. Caliber Collision staff was friendly, quick and always returned our calls quickly. Later, we had issues with the headlight and a small leak. They immediately took the SUV back and called Geico to get additional approval and we were back on the road in no time. Thankyou so much for your excellent service! p. s. The receptionist is sweet too!

Highly recommend this place for collision repairs. Mike was who handled my claim and kept me updated through out the whole progress of my car. My phone was having issues and he even sent me an email instead to let me know that my car was ready. Thank you guys for being so helpful!

The guy that deals with Farmer’s insurance (sorry I’m really bad remembering names) was extremely helpful. He totally gave me some inside scoops and helped me save money. The lady at the front desk was also very helpful. Customer service was amazing here. Thank you!