Dave Kiley – State Farm Insurance Agent

My wife and I have been with Dave (and Lisa!) Kiley for more than 10 years now. We began our policies with them early in our careers with auto, life and renters. Like another reviewer noted, the transitioning process from renting to buying was seamless and easy. I will say that I receive outstanding service from everyone in their office — they have done a great job of cultivating an incredible staff. Through every issue we’ve had (being hit by uninsured motorists, etc.), they have been great to work with. State Farm has processed all of our claims very quickly and the repair process every time (4 – 5 times over +10 years) has been smooth.
In response to the negative reviewer — I appreciate his frustration and regret that he’s had such a rough go of things. I would note, however, that all of the billing for my policies is handled through the State Farm corporate billing structure and not through Dave Kiley’s office. I don’t doubt that he had a very bad experience, but I’m not sure that his problem is with this agent.

I’ll never forget the day I told my colleague I was moving my family to Dallas, TX for a new job. He knew I had State Farm Insurance, so he advised me his old college friend was a State Farm Agent in the Dallas area and provided me with Dave Kiley’s contact info.
I e-​mailed Dave to introduce myself and inquire about moving my policies to his office. He personally responded quickly to welcome us to Dallas, as well as to offer any services he could help us with. He even offered to personally take us around the area if we needed assistance finding a place to live. His office made moving our policies a painless and hassle-​free process.
Well, it is 3 years later, and his personal care and understanding of my family’s insurance and financial needs has never faded. He still contacts me every now and then via e-​mail when he hasn’t heard from us for a while to ask how my wife, son, and myself are doing; and it isn’t a hidden agenda type of inquiry, but a genuine reach out to let us know he hasn’t forgotten us and he cares.
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
Other reasons we highly recommend Dave are the following highlights of our experiences since we became insured through Dave’s office:
— While living here, we moved from an apartment to a home; his office handled everything seamlessly and accurately after I made one e-​mail inquiry.
— Dave has met with us on two occasions outside of regular business hours because he knows our work schedule won’t allow us to come over to Preston Rd during regular business hours.
— One time, my wife and I decided to convert some life policies to a different life product, and not only did he support our decision and help us find the policies which fit both our family and financial needs, but also personally drove the premium return checks from the old policies to my workplace, which is 20 miles away from his office! This was so we didn’t have to wait for them to come through the mail!!!
— Yet another great highlight was when he met with us one Saturday morning (outside his regular business hours) and worked for over an hour through the application process to help us obtain a health policy we had asked to acquire (he never solicited the product to us in other words). Later that week, when we let him know we had a change of heart about purchasing the product, not only did he support our decision but also helped us set up a different type of financial savings vehicle that he doesn’t even earn commission on, and then sent us a Thank you Note!!!
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
Anytime I hear someone is moving to Dallas or hear that someone is looking for a new agent, we ALWAYS recommend Dave Kiley’s Agent’s office. It runs like a well-​oiled machine, and he is one of the most personable and caring insurance agent’s I have ever known.
Now I know he can’t always drive halfway across the metroplex like he did for us with those rebate checks in every situation, but I do know you will NOT regret choosing Dave Kiley as your State Farm Agent! He goes beyond keeping the brand promise as a good neighbor; he is also a good friend!!!

WARNING TO ALL CONSUMERS…
I have been advised by State Farm corporate to hire a lawyer and file a lawsuit against this agent, yet State Farm is doing nothing… Avoid the nightmare I am living!
I signed up for a policy in November 2014, in December 2014 they billed my credit card 5 times for the monthly payment…
AND they canceled my policy!!!
After collecting 5 times what they were supposed to.
They also sent me 2 bills for January for more than twice the amount I agreed to pay.
I have tried calling their office numerous times with no answer. Their 24 hour customer service does nothing but tell me to call back later.
Apparently someone in their office did a new application for a different policy without EVER telling me, I’m not an attorney, but I’m pretty sure that is insurance fraud.
On top of credit card fraud.
I am amazed this person is in business.
I have spent over 2 hours on the phone with State Farm corporate to resolve it and nothing has been done.
They have told me their «highest level» investigations team would contact me… In 2 or 3 weeks!!!
Is that a joke?
This whole scenario is so bad, it is almost funny. Except they have stolen my money and wasted a HUGE amount of my time.
Update:
I was promised a refund to my credit card 2 weeks ago, that has NOT happened. The agent is a crook, State Farm is unresponsive and rude, and their only suggestion to me is sue them. Even though they admit 100% to writing a policy I never signed for or agreed to and are now over charging me for not 1, but 2 policies.
I have now spent over 10 hours on the phone with State Farm getting transfered from one department to another over and over, being told a supervisor will call me to investigate and nobody has.
This is the worst insurance experience I have ever had.
Run away, fast, and don’t look back.