Discount Tire Store – Plano, TX

I had recently purchased a Honda pilot from the dealer. It had come with new Falken tires. One of the tires got a nail in it and it was too close to be sidewall to be repairable. The technician offered to either replace it for $ 120 or provided me a warranty for $ 72 on all the tires and replaced it under warranty. So I saved $ 50 and all my tires are now warranted and I get free rotations on them as well. He was only able to do that since the tires were almost brand-​new but still a great experience for me. I will be giving them an opportunity for my other auto business in the future.

These guys are awesome! They are fast and extremely honest. They saved me a ton of money. While sitting and waiting I overheard an older lady come in expecting the worst. They told her nothing was wrong, it was a rock, not metal in her tire and it fell out. She was free to go. She was so shocked and happy it made me smile.

Very fast when it comes to getting you in and out, I love this place for my tires, and they gave me a very good price on all 4 of my tires as well as warranties on all 4 tires!!!

Chris was awesome!!!
I came by to replace my mercedes tire as it showed it was in stock. Upon review they found out that the tire wasnt available… But they gave me a better brand tore at the same cost. In and out time was 20 – 30 mins. I would say 5 star treatment!!!

I love Discount Tire, and this one has nice people running it. The only reason I give it only two stars is because the guys replacing the tires are as slow as honey in the middle of the winter. Geeze, I can’t get over how they are just «plodding» around while there are 6 – 8 vehicles waiting to be done.
Every DT I’ve been to in the past, has had tire techs that are amazing to watch work. Not this one, these guys need a Monster drink! They’re too slow!!!
PICK UP THE PACE, GUYS!!!

Simply none none better than Discount Tire AND especially this location
You will never find better pricing, more honest help, and friendly service
Been trading at Discount Tires over 20 years — still the best

Service has always been good but it gets better every time I go back. This time I had an appointment. I was met halfway across the parking lot by Randy, the manager, when I arrived. He had my file in hand and was ready to go. I watched as I waited in the lobby. They handled over 20 customers in the short time I was there and made it look easy. Fun to watch. Good price, great service, clean store, tires ride smooth, guaranteed return customer. Thanks Randy and team!

They really take care of you here. Chris helped me and showed great professionalism and service.
The whole staff were friendly and was a great experience, and even when it was busy, the wait time wasn’t too bad.
Back to Chris, they had to special order a replacement tire for me, and went the extra mile to avoid having to use the spare. Thanks Chris!

So far so great! Walked in at 5:27 which is not too long before they close at 6 and they took care of me right away despite being busy. Most companies these days seem to cut you off if walking in 30 to 45 minutes prior to closing. But not Discount Tire. They are still taking customers at 8 till 6.
I would recommend buying the $ 23.00 replacement DT offers as that is what I had when I purchased these new at another discount tire location. I had Firestone in Allen patch my tire when it went in for a oil change and it came back to me with two large bulges on the sidewall which Firestone refused to replace and claimed was not their doing. I explained to Firestone that they sell tires and would notice bulges when I brought it in since they had been so thorough as to notice the tire was a little low on air and recommended a plug. All that from simply going in for a oil change. At minimum Firestone certainly would know if it had bulges on the outside wall of tire before taking it off the rim. But I digress, I called discount tire and they said come on in its no problem to replace. So here I am. Greeted with a no problem attitude and let us take care of it for you. I was told it will take about a hour which is to be expected.
Service was great and fast. Excellent and fast.

I like this location. I will drive out of my way to come here because the service is great. We all know that getting new tires can be expensive and a pain, but this place makes it less painful. It gets crowded and there can be a wait, but they do a great job at getting you back on the road. The guys here work really hard and I appreciate them.

Had an issue with the time they promised me. Had to escalate to the manager to get it resolved. You shouldn’t have to do that. They should tell when they can get to you, then honor it. I guess I need to use the online appointment route.

Always had great service here. Others have pointed out long lines and people having to answer the phone — that’s part of why they’re so cheap, they run a very minimal staff.
Their website even lets you check inventory status on tires at each store, which is helpful when you know exactly what tire you want.
This location, along with the one on Ohio, are general go-​to; this one is close to home: the Ohio location is on my way to/​from work.
In over 15 years of using various Discount locations, I’ve only had one bad experience (wrong tires installed) — and it was handed immediately by management.
You also can’t forget the free rotations and air checks, even if you didn’t get the tires from them!

This company, or at least this particular location should be avoided at all costs. I recently purchased two new tires from them, one of which was to be installed on a newly refurbished wheel that I had bought elsewhere.
After doing their initial inspection, they told me that the new wheel was damaged/​bent, and they could not install a tire on it. They then tried to sell me four new wheels for around $ 1,000.
I decided to get a second opinion and took the wheel to Firestone to get it checked. They tried in on two different rotation devices and could find absolutely nothing wrong with it. Firestone then installed the tire, mounted the wheel, and did the balancing for $ 20 while I waited.
When I called Discount tire to complain, the assistant manager said he would let the mechanic know who had checked the wheel. That was it. No apology. Nothing.
I thought the days of garages scamming customers was over, but apparently it’s alive and well at Discount Tire in Plano.

Discount Tire Co has always been one of the most trusted businesses around! The people there are very knowledgeable and well trained. Even if your tires are the original tires that came on your vehicle they will rotate them for FREE! If you get any screws or nails in your tires, Discount Tire will repair your tires for FREE! Air checks are unlimited and are recommended once a month to keep your tires lasting what they are suppose to and to wear evenly. The service is fast and the staff is very friendly and professional.
It’s a place where you can tell the employees are taken care of and everyone there seems happy and truly does care about what they do! It’s rare that you come across businesses like this anymore.
If you’re in a hurry and you need your car serviced quickly, call ahead and schedule an appointment or hop online and set one up there. There is no reason to purchase your tires from anywhere else! Discount tire co has the LOW PRICE PROMISE and what that means is no matter what prices you find anywhere else or whatever coupons their competition has, you just let them know about it and they’ll make sure they do whatever adjustments that are necessary to beat their competition. Brilliant!
So, if you’re not convinced now, you just make your way in to DISCOUNT TIRE CO. off of Custer Rd. ask for LUKE and he will take great care of you. Tell him you read this review off of Unilocal and you will get a INSTANT $ 50 off your purchase of four tires.
Be sure you mention this review and regardless of what your there buying, he’ll save you money!

Teen was run off the road by a texting driver and took out both passenger side tires. We had the car towed here and it was 20 minutes before they closed. They stayed open until they could get her back on the road. Excellent service — thank you !

Horrible customer service! You have 8 people waiting in your office and you answer every phone call as it comes in! Being in customer service myself I know that the person standing in front of you is priority not the person calling in! No one seems to know what they are doing either! I left with out knowing that my tires were flat (they are supposed to be at 35 and only had 10 in them). They never aired my tire back up when they rotated them. Won’t get my tires here again or let anyone I know do business with you.

Discount Tire has been my go-​to tire store for over almost 20 years now. This location at the southwest corner of SH 121 and Custer is closest to my home, and is probably what I’d call «medium» in size, but is meticulously clean on the inside and provides both standard seating and a bar overlooking the service bay with stools if you want to bring your laptop or lunch (as I did). They provide complimentary bottled water while you wait.
One downside to the entire chain is that wifi service is not offered; it seems that this would be an ideal place for it, as the waits are often an hour or more. Still, Discount Tire will get you fixed up in a professional manner every time.

I always go to Discount Tire for any of my tire needs. They have the best selection of tires at great prices. If the tires are not available the same day, they usually have them available within a couple of days. I used to go to Costco a lot for tires, but lately they haven’t had as good of a tire selection for me.
Their website is easy to navigate and shows a lot of details for each tire they carry, so you can easily compare speed ratings and UTQG numbers for each tire.
The on-​line reservation system is pain-​free and convenient. I scheduled an appointment two days in advance, and I was taken care of promptly upon arrival.
In addition to the lifetime balancing/​rotating, they will also repair tires for FREE on other cars you own that haven’t been to Discount Tire. As long as you are a customer, they will take care of you.