Einstein Bros Bagels

I want to start with saying what poor customer service this place has! Must be a racist thing. My wife and I was standing at the front of the line waiting to order this morning and the young Asian guy told us to go to the pay here and order. When we walked up to order the Mng answered the phone to take a orders over the phone. As this was happening the Asian guy started to take orders from customers at the front. I asked him what’s going on and he said he will help us in a minute. The store was not busy at all when we walked in. No one was in line at all! Why did he send us to the end where we couldn’t even order… Poor management skills I guess! Won’t be going there again. Good thing IHOP is right up the street with better service. And that says a lot. Thanks for nothing Einstein bagels! And this is coming from a very patient guy.

The score is for the food taste and quality. We had the Cinnamon Toast sandwich and a bagel with a schmear. Sandwich was quick and delicious. The bagel, well first you have to cut ut, then toast it, then… it isn’t rocket science and you are a bagel store. And it wasn’t busy yet. Utterly frustrated, but finally full of bagel.

I guess it’s been a year since I’ve been to Einstein’s — I used to go to daily at a different job. I used to love the salmon LOX bagel, but something changed on the menu. It’s not the same — the diced tomato has given way to a full size slice, the shmear at this location was extremely thin, they did not include the pickle that was on the menu saying that they only give it by request. And at 9 a.m. when I was the only person in line they were out a plain bagels and I had to choose different type of bread. I’m very disappointed.

I was surprised the lox bagel was only 6.99, but that’s because there’s almost nothing on it. The onion wasn’t even satisfactory. It was part of the skin that should have been peeled off and not the meat of the onion. Also, I’m sitting here trying to enjoy my meal, and there is an older couple (in there 80s maybe) shouting at each other. One is sitting at a table and the other is at the cash register. I don’t know whether to laugh or leave. Bathroom was also pretty dingy; I’m assuming this location is very old.

Always a great place to grab a quick breakfast, though egg whites were not available due to recalls related to the avian flu outbreak. Really good options for breakfast sandwiches on their morning menu. They went a little lighter on the shmear than I remember from previous visits. My only complaint about this place is that the aroma of freshly toasted bagels is almost always overpowered by the smell of burnt bagels. Might make a difference if they regularly cleaned crumbs out of the bagel toaster.

Very good bagel place. Can’t go wrong with this franchise place with friendly stuff. More then just bagels!!! Salad, sandwich and panini too. Good place to have a bite! See my picture for what I got.

Horrible. Just horrible. Employees have such a bad attitude at this location. They forgot our fruit cup and got mad when we politely asked for it. In addition, the coffee was out. Asked politely, they didn’t do anything. 15 min later asked again and the guy ignored me, sighed, and then went and got it off the coffee maker. My food was pretty good, but my wife’s sucked. Chicken and artichoke with no artichoke. By far the worst though was the service. I don’t know why these employees take their bad attitudes out on customers.

wow where to start — what a mess, I can’t begin to say how many things are way wrong with this location. Dirty, a complete mis –understanding of Customer Service, food was not close to edible; this was not a good choice at all. To many things to list…
Steer Clear…

Awful service. Got a nova lox bagel hardly no smoked salmon, skimpy on the cream cheese. Just really crappy. This location has THEM worst service. I guess that’s east Plano for you, bc this seems to be a pattern in all places east Plano lol. Wanna go to a good Einstein’s? Go to the one one Parker and the tollway. It’s right next to a Tom Thumb. I would go there but driving across Plano isn’t worth it. But just don’t come to this one. Awful awful awful.

My wife and I eat here every couple of weeks and last week was no different. The food is good and the service is dependent on the staff at the time. It’s a training store, so your experience will depend on how much training the current staff has had.
When we finished up we went to the parking lot and my car wouldn’t start. The manager of the store; Nian, came out with jumper cables and spent over an hour trying to help us get my car started. He pulled his truck around and ran his engine for the whole time, using his gas to help us. When we couldn’t start the car he even drove us to a nearby Sears to get help. I offered to pay him for his help, or at least to compensate for the gas he burned, but he refused. This guy was awesome. In my opinion you can get breakfast at a lot of places, but a store manager with this level of commitment to his customers is very hard to find.

I’ve had similar experiences to those listed here. Unfortunately, this is «my local bagel shop». I’ve prayed to God. I’ve prayed to Jehovah. I’ve prayed to Allah. No other shops have moved into the ‘hood and there isn’t any other breakfast pastry/​muffin that beats a bagel (I don’t care what you say). The bagels are really good. The service really sucks. I hardly ever do this but twice I’ve filled out customer complaints on-​line, thru their web site. I’m thinking about going this morning for some punishment, only because It’s been about 6 mos since my last bagel and my ‘low bagel’ light is on. I’ve had instances where, when I was checking out, the manager was so busy on his cell phone, I asked for three freezer bags and got one (and ignored till he finished his important call with The President). I also experienced where I ordered a dozen, sliced. They incorrectly fed the bagels into the machine, and when I got home I learned that every one of my bagels was sliced at a 45 degree angle. Nice. And as was pointed out, the place is usually dirty (I never eat there, only grab and go) but it says a lot about how the place is managed. It’s too bad because as I said, the actual bagels are excellent. The prices are high, IMO, especially for add-on’s like cream cheese spread, etc. If anybody knows which God I should pray to for results, PLEASE let me know. Growing up in NY, I never thought buying bagels would be a crap shoot.
UPDATE: Well, they didn’t let me down! Their web page says opens at 6 a.m. I got there at 20 till 7. CLOSED! I guess although Einstein knows about relativity, he hasn’t figured out how to tell time yet. Headed for breakfast at Poor Richards in Plano. Just awesome!!!

Total chaos and disorganization. I don’t stop here often and doubt I’ll even risk wasting time here again. If you own this location here’s a news flash — you’ve got a problem.
Employees were misdirecting customer and there was a crowd at the bar waiting and in the way because of the disorganization. I got frustrated and a little angry with it all so I just left.

Typical 8:00 am bagel shop experience. Grab and go product and associates who just want to move the line. Not much really to say about assembly line service.

If your going to open a great franchise, don’t hire teenagers with carelessness to work for you. Easy rule to follow in any business!

Let me preface this with the Einstein Bros chain have excellent food, when accurate. If you’re feeling particularly masochistic one morning, go to this location. They always have a long line and the employees stand around chatting with each other instead of helping take orders, make orders, complete the transaction, etc. Just when you think it’s time to have your order taken, your «bagel bro» decides it’s time to join in the conversation with his friends because he’s feeling a little left out. Customers are an afterthought.
Unless you live next door, make sure you check your order before you leave. I have been to this specific location many times and I would give them about a 70% accuracy rate. This is a terrible rate when you’re ordering 2 bagels and nothing fancy or unique.
I have a few minor nitpicks before I get to the big finale. First, while this isn’t a huge deal, the soda machine is usually serving fairly flat and watered down soda. Any other place will serve a better soda. There are bottled juices which were not bottled by EBB so quality and consistency are solid. Lets talk prices, the prices on the bagels and drinks themselves are about what you’d expect. However, where on Earth do they get off charging 60 cents for your bagel to be buttered. I thought only hard drugs and caviar were sold by the gram. I was able to talk them into selling me a tub of their butter spread which they put into a container the size of the cream cheese tubs sold in store for get this…60 cents. I just don’t understand this. Trash cans… you want us to use them right? Well make them available. They are usually hidden under wire tables, so you can SEE the trashcan, but you can’t throw anything into it unless you want to physically grab the trashcan and pull it out far enough something can fit. I urge everyone to leave their trash on their tables, it’ll give the employees motivation to earn their wadge and maybe, just maybe, tip off the management that the trash cans need to be in the open.
This morning I had my last experience with this particular location. I waited through the usual painfully long line while the employees had their friendly chats with each other. Finally, I got to the register where a particularly enthusiastic looking employee was slumped over the register mustered up the energy and decided it would finally be my turn for the pleasure of him taking my order. Once my order was done, they called my name and I went up to the counter to pick it up, I asked to verify if the order was indeed mine as when the names are called out it was mumbled rather than clearly spoken (I wasn’t the only customer looking around curiously after each name was called). The guy who handed me my order verified that it was indeed my order and confirmed what was supposed to be in the bag. Now this may be my fault for not opening the bag and digging out each bagel to check for myself… but I took their word that it was accurate and went home.
I didn’t notice they gave me the wrong order until I got home to eat it. This being far from the first time this particular location has screwed up my order I was quite frustrated especially since I had to make a 15 minute drive back through traffic to get back to the store. I walked into the store and for once there was no line… still nobody anxious to offer up their services as an employee (maybe due to shame). Finally got to talk to the manager after he was done making someone else’s order because the 5 – 6 employees standing around couldn’t be bothered. I let the manager know what happened and told him I wanted a refund. There was no rebuttal or refusal from the manager, he was willing to issue a refund without hesitation. The next bit caught me off guard. The manager accused me of taking the wrong order and leaving… despite having my name called, the verbal confirmation of the contents of the bag, etc… MY FAULT.
I will be making a call to the district management because of the manager’s actions and hopefully that bit will get sorted out. My advice to anyone looking for a bagel, go to the Einstein Bros location off Legacy, or go to the store and buy a pack of Sarah Lee bagels. You’ll have the good taste of bagel with none of the BS you get to deal with at EBB off 75 and 15^th street. Never will they have the pleasure of taking my money again.
Customer Service — ⁰⁄₅
Food Taste/​Quality — ⁴⁄₅
Value — ³⁄₅
Store Appearance — ²⁄₅
— — — — — — — — — — — — –
Overall — ⁹⁄₂₀

I went to this location to grab breakfast for myself. I had forgotten how great their whipped, creamy schmears are!
Later that day, I wanted to pick up a bucket of bagels and schmears for my daughter’s daycare. The location states it is open until 5pm, but when I arrived there at 4:15 pm, they were clearly closed!

Great place to pick up a dozen of bagels for any occasion!

Found a piece of hair in my bagel. Yep, right in the mix with the cream cheese. Sounds tasty, huh? Hoping maybe it was just a bad day there or something because I love me some Einstein’s…it happens, I guess.

The bagels are pretty good, but the service is absolutely ridiculous. Every single time I have gone there and got bagels to-​go they have screwed my order up. I know part of that is my fault for not checking it before I leave, but how hard is it to make 2 bagels with plain cream cheese (when I got home only 1 had cream cheese)? Spoke with the manager the last time they did this and he couldn’t possibly care less.
I miss the days when there was a little competition for your bagel dollar (Brueggers, Bagelsteins, etc.)

I’m giving Einstein 5 stars. Let me tell you why…
It’s a bagel shop and their bagels are great.
Being new to the area, this is the only great bagel place I have found in Plano.
I have nothing to complain about regarding service. Kind & courteous what more could you want?
I’m surprised at the low ratings others have given this place.
If you want a fresh, yummy bagel this is the place to get one.