Elliott’s Hardware

So delighted that Elliot’s is now across the street from its old location. It went into the old Mardel store. Larger than ever. Licensed plumbers staff the plumbing section. The staff is very knowledgeable. Once I brought in a broken lamp and the guy fixed it for free, just charging me for the parts. I go to Elliot’s first, before the big box stores.

It’s a local hardware store «mini chain» — 5 locations around Dallas I think. The Plano store is at a new location, it’s very neat, ran, bright and airy. They have Benjamin Moore paint, which is what brought me in. Service is very friendly, and I’ve had two custom color mixes that went off perfectly.
Elliot’s hardware is also open later than the other Benjamin Moore places in the area, which lets me stop in after work.
Prices on some things are a little higher than say a Home Depot but the service and lack of crowds is a huge value add

This place is awesome, find the screws that the big DIY places don’t bother to carry. When the guy at Home Depot needs a screw, this is where he goes. They also carry high end Bbq rigs. The new location is across the street from the old one

I go here often for stainless steel bolts for my show quality 1970 Z28 muscle car. The carry some weird stuff. I drive 10 miles for a bolt but they always hook me up.
At the other end of the spectrum I buy bird food with lots of shelled sunflowers so the wild bunnies and squirrels can chow down on the scraps.
Also bought some weird plumbing parts as well. They are always friendly and willing to help. I never see new employees, its the same ones every time. Says a lot.

WHAT BRING S ME BACK
The availability of the qualified team members. If they cant you exactly what you came in for, then they will find someone who can.
Competitive pricing
Elliot’s is a home grown brand that was here when Home Depot and Lowes did not even exist. They don’t carry wood. They carry a great selection of hardware and home items and nifty tools. You can be in and out in minutes… not that you would want to. You feel comfortable and at ease here. And like today when they had grilled pork or rib-​eye samples, you feel like your in your best friends well stocked garage with tasty nibbles. Mosey around buy good stuff… get another bate of coffee and then go look at power tools.
Clean from store exterior to men’s rooms.
Quick checkout from a person who can answer any last minute questions.
Abundant parking!

Elliott’s is an awesome hardware store, mainly for their customer service. There are always 2 – 3 associates walking around to help, clean/​organize the aisles, and greet you with a smile. They are able to find what I am looking for right away so I don’t have to spend more than 10 minutes in the store. Don’t be fooled by the size of their store (smaller than Lowe’s and HD) because they do have a lot of product in stock.

You can always find the thing you want here. Which always surprises me, with such a small foot-​print. It’s very impressive!
I have to say I miss the family-​owned vibe since Andrea sold. Strange, since everything is the same on the surface.

I thought Elliott’s was famous for excellent customer service, but I’ve just had my third bad experience there. On the recommendation of Home Depot I took a screen in to be repaired on December 11, paid for the repair, and was told by the clerk that it would be ready «Thursday», but not to come get it until they called me. Two Thursdays passed with no phone call. On December 30 I called them and was told the screen was ready. When I went in to pick it up I had to hunt down a clerk to get my screen. He asked if they had called me. I told him I had called them. The screen was repaired as needed, but every time I go to Elliott’s I have trouble finding someone to help me and am treated as if I have interrupted something far more important than waiting on a customer.

This is a nice hardware store, but they simply do not compete on pricing most of the time. I hate to say it, but most of the time I just window shop when I am in the neighborhood. I will pick up small things if the drive to Depot is going to cost me more than the price difference. Parking is plentiful, and the employees that I have dealt with are nice.

It’s been awhile since I’ve been to Elliott’s Hardware, but I decided to surprise my husband today and buy a Big Green Egg for him for his birthday. We arrived about 30 minutes before they were going to close and when they were helping us load it in my SUV, we quickly realized that it was not going to fit in it. One of the guys (Joe) who worked there actually offered to load it in his truck and follow us to our house and help us unload it. Talk about customer service at its finest!!! He ended up leaving our house 30 — 45 minutes after he was supposed to get off of work… but went the extra mile to make sure we had an awesome customer experience! He and Allen (another employee) told us everything we needed to know about the product. In fact, after we got home, we were watching videos about how to use the Big Green Egg and everything that was said in the video is exactly what they told us.
I would definitely recommend Elliott’s Hardware to anyone!!!

I went in one afternoon to get my car key copied. After going to the ‘key desk’, I waited about ten minutes before someone became available to help out. There may have been 6 other customers in the store.
I made my request, and after a couple grunts and no eye-​contact from the «Key guy» (called this by another employee who called him for me), he got to work.
We went out to the lot with some device needed to check programming of the key, came back into the store, did some more to the key, came back to the lot again, and it did not work. We repeated this process again, taking about 40 minutes.
The last time, Key Guy did look at me and said, «this’ll do it, you can check out up front». Well the key still didn’t work. I’m thankful that my full refund was not problematic, but am still disappointed that I lost so much time and still didn’t get a key.

Not helpful at all. I have been going to Elliot’s for 15 years. Went in today looking for a doorbell. I asked the gentleman standing right there stocking a shelf if he knew anything about the doorbells. He said «nope, I know we sell them» and kept stocking without even attempting to look at me or help me. Hopefully, this fellow was just having a rough day, because normally they are very helpful there. Needless to say, I went to Home Depot where they were willing to help me and bought a doorbell.

A mixed bag. My experience varies at this store. I’m either feeling so glad that I shopped there and got a great find and great advice, or I feel like I was ignored by the staff. The old timers working in there are great. They really want to help you and share their experience. The middle-​aged guys in there are grumpy and act like its a privilege for you to shop there and wish that you’d hurry and make your decision so they can get back to whatever it is that was so important before you interrupted them.
That’s why I give this place 3 stars. Sometimes a great experience, and sometimes I feel like I just entered a 1970’s post office with sorry customer service.
Home Depot has much better customer service overall in my opinion. You can tell that they are trained and encouraged to help you. Problem with Home Depot is everything they stock is made in China and is total junk. At least at Elliot’s you can find high quality parts for your project. If only they could work on their customer service … has potential to be 5 stars!

I went in to replace an antique doorknob that I thought I would have to special order. When they didn’t have the right parts, they wrote down all the information for me (including the employee’s name at the other location) so I could pick it up myself during the week.
Later, when I had to go back because I was still missing the right latch, the employee dug through drawers of miscellaneous parts until he finally found me something that would work.
The employees are knowledgeable and extremely helpful, but every time I went I got redirected a bunch of times until they decided on exactly the right expert. Not the smoothest or quickest shopping experience, but they’ll make sure you’ve got what you need.

We needed a replacement sprayer head for a kitchen faucet and because of the cost of the replacement part, Elliot’s Hardware made the warranty process as difficult as possible. Rather than speak with the manufacturer regarding warranty process and paperwork needed, I (the customer) was asked to be the mediator between the two parties. In one days time, I made no less than 6 calls between the two. Finally after weeks of wasted water and endless calls/​emails, the distributor stepped up to expedite the replacement order.
Be careful purchasing high end fixtures at Elliot’s Hardware in Plano. The battle for Elliot’s to honor a lifetime warrantied high end fixture was unreal.

Just when you think their customer service can’t get worse, it does. Their greeter spends his time facing away from the door, talking with customer service crew. And many look busy, but play with papers instead of stock. And the employee pacing back and forth in front of the store (and even blocking the door), making a personal phone call, didn’t add to the experience. BTW, he wants spaghetti tonight for dinner. I’m taking my custom order elsewhere.

I’ve been here a couple times. My general impression of Elliott’s is that it’s going to be more expensive than the «average» hardware store, but I think that’s changed.
First off, this location is pretty huge. I came because I needed some hex screws and nuts for a car I was fixing. Finding the fasteners area was easy. Find regular hex head screws was easy too. Finding ¼−20 threaded screws a little more difficult, then finding associated nuts, washers and lock washers took me much longer than you would ever imagine.
The second thing that bothered me was that the washers were labeled strange. You would think the washers would increase in price as they increase in size. NOPE. Something is mislabeled. #10 washer was like $.06, then the ¼″ washer was $.23, then 5/​16″ washer was like $.11. Huh? They were in order on the shelf and they were all zinc coated washers.
Lastly, the cashier did not seem happy to be there at all.
BUT, other than that, my experience was fine.

This place is an awesome hardware store. You only want to go here if you need to find something quickly and you don’t have time to search high and low around this store.
The best part of this store is that the store offers more high quality products that would be hard to find at a big box store. They offer the best paint (according to consumer reports Sept 2012), Benjamin Moore. Also, they have a large variety of higher end grills. They have a really large selection of weber grills, green egg and built in outdoor kitchen ranges.
Strange part is that this hardware store has a post office inside of it!
This store is well kept and nice. It’s hard to find an independant (regional chain) hardware store nowadays. Really love this place.

Elliott’s is so much more than just a hardware store for DIYers. It has a completely different vibe than Home Depot or Lowe’s. That said, Elliott’s is not really the place to do a quick run if you’re in a hurry unless you know exactly what you are looking for and exactly where it is shelved. It is not uncommon to ask a clerk for assistance and they have just as little of a clue where it is located as you. However, all of the employees are more than happy to assist and help you find what you are looking for… it just may take a few minutes.
Elliott’s prices are pretty competitive although inconsistent. They often have the best deal in town on some items (like mason jars) and others are grossly over-​marked. I definitely suggest comparison shopping on big ticket items.
Elliott’s boasts an excellent gardening section with many fun and unique items that you won’t see everywhere else. They also have a U.S. Post Office at the back of the store.

This is what a local hardware store should be like! You can find all kinds of random repair parts from o-​rings to springs that places like Lowes and Home Depot don’t carry. I needed some o-​rings to fix my kitchen faucet and I looked everywhere including some plumbing supply stores and none of them had the parts I needed, but Elliott’s did.
Every department has knowledgeable people to help you find what you are looking for and answer any questions. I didn’t have to hunt someone down to help me like I normally have to at HD. The only con is that they are not open on Sundays when I typically tackle my repair tasks.